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Two cars within 6 months both with major faults - warranty waste of money as the wriggle out with clauses - please do not under any circumstances use these to purchase a car absolute bunch of conmen. Reporting to trading standards car not fit for purpose.
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Second time in buying a car from The Car Shop. Both times traded in my Audi’s straight forward part exchange both times. Didn’t feel rushed or pressured at anytime. Everything was explained fully any questions I had Josh answered and was really helpful with helping me choose my new car and letting me have a good look around. Matt also was helpful in organising the final details and getting a few things sorted with the car before I collected. The only thing negative was the amount of time waiting to finalise details on collection of the car. Had an appointment for 5.30pm was waiting for over an hour and half then the car hadn’t been valeted even though this was agreed Debbie in collections was really helpful and organised for me to take the car back to get valeted. Mike on customer services has been helpful in organising bringing the car in to have a look at a couple of things what need rectifying. On the whole my experience was a good one. Second time in buying a car from The Car Shop. Both times traded in my Audi’s straight forward part exchange both times. Didn’t feel rushed or pressured at anytime. Everything was explained fully any questions I had Josh answered and was really helpful with helping me choose my new car and letting me have a good look around. Matt also was helpful in organising the final details and getting a few things sorted with the car before I collected. The only thing negative was the amount of time waiting to finalise details on collection of the car. Had an appointment for 5.30pm was waiting for over an hour and half then the car hadn’t been valeted even though this was agreed Debbie in collections was really helpful and organised for me to take the car back to get valeted. Mike on customer services has been helpful in organising bringing the car in to have a look at a couple of things what need rectifying. On the whole my experience was a good one.
Reviewer has confirmed their email address
Not impressed! I purchased a Mercedes CLA for my wife only to realise that when we got home the Sat Nav software was missing, despite being advertised as having it. After 4 phone calls i was informed someone would come back to me within 24 hours. 3 weeks later and still no contact or reply... They are only interested in taking your money and clearly don’t care about providing a quality after care service. What ever happened to the days of making your customers feel valued for their custom? I honestly believe urgent training in the art of providing excellent customer service is required at this showroom.
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Tried to book car for service. I am on service plan. They forgot to call back... When I called them again, they booked service and I booked replacement car. Of course no one booked it for me. and a lot more bad stories about this service... Previously they lost some parts from my car.. Etc...
Reviewer has confirmed their email address
A fantastic service from beginning to end. Alex H was helpful and informative, but without being pushy. He was patient whilst I thought about the various options and I felt confident in my final choice. Would certainly recommend.
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BEWARE what you buy from this lot . They buy cars from auctions claim to do hundreds of checks and repairs then sell them for top dollar . Complete bullshit. I recently bought a peugeot 2008 and paid over 1600 plus my PX . The car I sold to them was MUCH BETTER THAN THE ONE I BOUGHT ! TRYING TO GET THEM TO DO REPAIR WORK WITHIN THEIR SO CALLED 3 MONTH WARRANTY IS ALMOST IMPOSSIBLE. STAY WELL CLEAR OF THESE COWBOYS. NOW REPORTING THEM TO TRADING STANDARDS AND DVSA I HAVE REAL EVIDENCE THAT THEY ARE ISSUING BENT MOT CERTIFICATES I AM EX MET POLICE TRAFFIC COP YOU HAVE BEEN WARNED !
Debbie on reception was fantastic , approachable, kind and extremely helpful !! And she should have a 5 star rating , she could not have done more !!
Reviewer has confirmed their email address
Colin was brilliant and very pleased with the car. Top marks 👌
extremely helpful and polite staff. happy with my purchase
Great car just what I wanted , car shop team went out their way to help me get the car as quick and easy as possible thank you
Reviewer has confirmed their email address
As part of the Carshop Group, at this branch of Carshop which is based in Northampton, you can find not only some great examples across over 25 different makes of car but also some fantastic services and finance offers too. Why not pay a visit to this dealer and see what they have to offer today.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
CarShop Northampton
Crow Lane Industrial Estate Ravens Way
Northampton
Northamptonshire
NN3 9UD
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