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20 reviews from our car dealer reviews community
Leave a review for Carshop Norwich

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20 reviews from our car dealer reviews community

Leave a review for Carshop Norwich
Click on the stars to start your review
"Poor after sales don't use "
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased car less than 2 months ago and done under 400 miles since purchasing. Car has been in to be fixed for fault twice already. Including the glove box falling off when we first got it. Fuel gauge not working and front bumper being tied on with cable ties..... Then the engine light comes on so we have took the car in the there gargage. After 5 days and no phone calls. And no car for us to use in the mean time we start chasing. To be told the fault it not covered under the warranty and it will cost us £1000 plus vat. For a car we have done 400miles in. Getting hold of a manager is a waste of time. All the car about is selling and not the return customer or after sales. Avoid

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"Excellent service & welcoming staff "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was excellent service from moment I walked in to moment I left Such a helpful dude helping me out with a car too highly highly recommend

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"Perfect from start to finish"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Audi A3 yesterday perfect car with the help from Damian running through all the different cars I couldnt decide on it certainly was the best choice . From start to finish I felt at ease and not pushed into something I didn't want . Damian explained everything to me thoroughly and even set my phone up in the car so I could play my music ! I will certainly be recommending car shop to all my friends .

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"Lovely!"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with my Ford Mondeo from Carshop!I have had no major issues with it, It wasn't quite how it was described online, a few things were different but nothing too drastic. The car was clean and in good shape and the dealers were very helpful and friendly. I have already recommended this dealership to my family and friends.

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"No issues "
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really pleased with my Mitsubishi Lancer from Carshop in Norwich! I have had no issues with it at all, it was clean and in good condition and a good, fair price. The car was in perfect condition. I would happily recommend this dealership. to my friends

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"Good overall "
3.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Vauxhall Insignia from here in January and it's been fine! It was in good condition when I received it and so fair I have had no issues with it at all. I would happily recommend this dealership.

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"Bullies, Trained to take your money! "
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My self and my partner have just left the Carshop showroom in Norwich and we are absolutely shocked at how they are allowed to treat people. At the weekend we had a look around the Carshop showroom and found a car we liked but we mentioned that we would have preferred it in black. At this point the salesman told us they had the exact same car in black at another branch. We agreed to pay £250 to have the car transported & reserved, and brought over to our local branch. We went in tonight to have a look at the car and although it wasn't the exact same trim level and spec as the one we had previously seen, we were quite happy with the car. We said to the sales adviser that we were going to go home, have a chat and get our finances ready to go. We were then told that we had to decide if we wanted the car there and then! we were told if we left the showroom the reserve would be removed and we would lose our transportation fee. We spoke to the manager who just kept asking us why we could not make the decision here and now. He was generally rude, patronising and came across very pushy. When i said that we were not told/made aware we had to make a commitment on viewing the car and taking for a test drive the manager told me that it "was my word against the salesman's". The pressure the manager at Carshop Norwich branch put us under with the threat of losing our reservation money has really upset my girl friend and I. We will be contacting the industry regulators to get our money back.

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"Terrible customer service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to car shop in Norwich yesterday and was told that I could not test drive a car unless I committed to buy it first! When I queried this with salesman I was told that no extra mileage could be put on the car unless I agreed to buy it first. Very aggressive selling. Not for me. I then drove to the Audi garage in Cambridge and spoke to a lovely salesman who sold me a beautiful Audi. Collecting Thursday.

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"Really good dealership!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The lasy I was dealing with was really lovely! I bought a Vauxhall Astra last year and I have had no issues with it at all. It was in lovely condition and the value for money is great. I would recommend to anyone.

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"Not very impressed "
2.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Suzuki Swift from the Carshop in Norwich a short while ago. I have had some issues with they key fob. I keep having to have the battery replaced. they did send someone out t fix it but I'm still having issues with it and now my warranty has expired. They also delivered the car at 11pm! Not very impressed with the aftercare or the car.

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Dealership Information

Carshop Norwich is an Franchise dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews4 out of 5 stars — Rated Very Good
Excellent
14
Very Good
1
Average
2
Poor
2
Terrible
1

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Contact Information

Address

Carshop Norwich
Whiffler Road
Norwich
Norfolk
NR3 2AW

Get in touch

0808 274 5399
http://www.carshop.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

75%
Would recommend this dealer to family and friends
85%
Thought the dealer was knowledgeable and helpful
73%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Carshop Norwich

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