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27 reviews from our car dealer reviews community
Leave a review for Carshop Norwich

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27 reviews from our car dealer reviews community

Leave a review for Carshop Norwich
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"Very dissapointing service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My son paid £50 to have a car brought from cardiff to norwich. Condition was described as very good. When we viewed car it was badly scratched on bonnet and hadn,t even been washed. It was filthy and had dried on bird poo over the windows. Had we known the true condition we wouldn,t have paid the £50 to bring it here which we have now lost and we.re still waiting for the reservation fee to be refunded. Such a shame because i was very interested in another car they had which was over £9000 but will definitely not be returning especially as i,v just read the other reviews.

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"Dan"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

A really helpful & polite young man. Not at all pushy to sell us a car. Would def recommend asking for Dan if you visit the Norwich showroom.

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"Amateur sales tactics"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the minute you walk in you are greeted with bully type tactics to try and pressure you into a car you are not interested in. We asked to view small five door automatic vehicles and got shown three door manuals that stunk of smoke and covered in scratches.

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"Bad"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Avoid as my daughter has had problems with the car she got from here, paid £15,000 and had problems after 3 weeks, 7 months later still problems, they're a joke.

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"Selling car"
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Went to CarShop Norwich this morning to sell my car. They gave me a price which was fine, however, my car did have finance on it which was cleared but didn’t show this on the computer, so they needed proof, which was fair enough. John who served me this morning was very pleasant and told me that I didn’t need to make another appointment and just come back when I had proof. Went home, telephoned finance company who emailed me a letter of proof, so came back to CarShop this evening. Spoke to the man at the front who couldn’t find John and asked us to sit down. This man then spoke to a couple of his colleagues, a man and a woman, who were stood at the main desk. They both looked round at us and had the look of ‘I don’t want to be helping those people’ and didn’t. The woman then proceeded to sit at an empty desk staring into space for the half an hour that we sat there being ignored. We then decided to leave. If you state that you will buy cars then you need to have staff who actually want to provide this service. We are planning to change our other car within the next six months but won’t be going to CarShop!

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"Extemely pushy sales staff - avoid!"
1.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

As per title - I am pleased to say I told 2 of my friends to avoid Norwich CarShop who were recently looking for cars. Horrible, pushy sales tactics.

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"Very friendly"
4.3 out of 5 stars See
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Value for money
Resolving issues

Dave at Carshop Norwich was incredibly friendly and made us feel relaxed. Funny and chatty as well as informative and helpful :)

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"Poor after sales don't use "
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Purchased car less than 2 months ago and done under 400 miles since purchasing. Car has been in to be fixed for fault twice already. Including the glove box falling off when we first got it. Fuel gauge not working and front bumper being tied on with cable ties..... Then the engine light comes on so we have took the car in the there gargage. After 5 days and no phone calls. And no car for us to use in the mean time we start chasing. To be told the fault it not covered under the warranty and it will cost us £1000 plus vat. For a car we have done 400miles in. Getting hold of a manager is a waste of time. All the car about is selling and not the return customer or after sales. Avoid

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"Excellent service & welcoming staff "
5 out of 5 stars See
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Was excellent service from moment I walked in to moment I left Such a helpful dude helping me out with a car too highly highly recommend

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"Perfect from start to finish"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Audi A3 yesterday perfect car with the help from Damian running through all the different cars I couldnt decide on it certainly was the best choice . From start to finish I felt at ease and not pushed into something I didn't want . Damian explained everything to me thoroughly and even set my phone up in the car so I could play my music ! I will certainly be recommending car shop to all my friends .

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Dealership Information

Carshop Norwich is an Franchise dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
27 reviews3.5 out of 5 stars — Rated Very Good
Excellent
16
Very Good
1
Average
2
Poor
3
Terrible
5

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Contact Information

Address

Carshop Norwich
Whiffler Road
Norwich
Norfolk
NR3 2AW

Get in touch

0808 274 5399
http://www.carshop.co.uk

Opening times

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Dealership Statistics

62%
Would recommend this dealer to family and friends
70%
Thought the dealer was knowledgeable and helpful
63%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Carshop Norwich

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