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35 reviews from our car dealer reviews community
Leave a review for CarShop Norwich

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35 reviews from our car dealer reviews community

Leave a review for CarShop Norwich
Click on the stars to start your review
"Danny B"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Danny B at Car Shop Norwich was excellent. We bought a car and he told us everything we needed to now and even came in on his day off to help get the car ready. Amazing

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"Buyer Beware"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Check VERY carefully the advertised or verbal specification that Carshop Norwich give you on a vehicle. Following an issue where a car was sold to us as having a particular feature - it later transpired that the car did not have that feature at all. Customer services representative tried to fob us off and hide behind "disclaimers" (I have the call recorded as proof). Local Management were practically non existent and did not come out of their offices to discuss the issues. Long delays ringing up - at one point we were 11th on call waiting and they seldom return calls. Avoid this place like the plague. Currently preparing a file for Trading Standards and will also be reporting them to the Financial Conduct Authority.

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+0 Found this review helpful
"Worst car dealer i have ever been too"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited Carshop Norwich today with cash in hand with the intention of getting either a Mondeo or Focus estate. asked if I could drive both cars to see what we preferred, to be told that we couldn't drive two cars, unless we paid a deposit and agreed that we would definetly buy on of them today. I found this very strange and although I wanted a car today, I felt very pressured and bullied. Decided to go elsewhere, as the customer service is appalling and they don't really care what you want, or what you say. Its all about a sale and selling you extras like extra warrenties and finance.

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+1 Found this review helpful
"Want to leave a no star but can't "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car august pick up date I get a email from carshop norwich saying there is a fault and need to get a part which had to come from Germany well it took 2 months no courtesy calls so I get car around 19 august they say bring it back when part is in will only take a few mins so 31 august I get call saying you need to pick up today then sunk In sales targets ,it's now October still waiting ,never again do not go here if you like customer service

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+0 Found this review helpful
"Appalling lack of care and afterthought"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is by far the worst consumer experience I have ever encountered. The customer service and management staff at CarShop Norwich have skilfully dodged every call and email regarding the problems I had with my car after only 12 hours after purchase when I realised that most of the features I had paid extra for don't work. Have now reported to trading standards and made a formal complaint, struggling to get the refund I have been legally told I am entitled too. Very distressing and upsetting. Totally disgusting behaviour from what I imagined to be a professional corporate company. Would never ever shop here again. Please do not buy a car from here!!

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+4 Found this review helpful
"Extremely helpful."
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from the Norwich Car Shop and Ralph the Sales person was extremely helpful, informative and professional and put me at ease by guiding me through the steps of purchasing the vehicle with patience. I would have no hesitation in recommending the Car Shop to others.

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"Great customer service from Ralph"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to the car shop looking for a new car. The salesman Ralph was really kind and helpful, excellent customer service and very knowledgeable. Customer service excellent. Thank you for all your help and assistance.

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"great employees! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Alex F a really good employee! i was treated well and surprise that i can take the car in the same day! good for you Alex! thank you!

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+2 Found this review helpful
"Very dissapointing service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My son paid £50 to have a car brought from cardiff to norwich. Condition was described as very good. When we viewed car it was badly scratched on bonnet and hadn,t even been washed. It was filthy and had dried on bird poo over the windows. Had we known the true condition we wouldn,t have paid the £50 to bring it here which we have now lost and we.re still waiting for the reservation fee to be refunded. Such a shame because i was very interested in another car they had which was over £9000 but will definitely not be returning especially as i,v just read the other reviews.

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"Dan"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A really helpful & polite young man. Not at all pushy to sell us a car. Would def recommend asking for Dan if you visit the Norwich showroom.

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Dealership Information

CarShop Norwich is an Franchise dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
35 reviews3.4 out of 5 stars — Rated Average
Excellent
20
Very Good
1
Average
2
Poor
4
Terrible
8

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Contact Information

Address

CarShop Norwich
Whiffler Road
Norwich
Norfolk
NR3 2AW

Get in touch

0808 274 5399
http://www.carshop.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

60%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About CarShop Norwich

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