Started off our first new car buying experience, with the lovely man Aslan. He went through the cars within our monthly budget and was very patient with my numerous questions! He put me at ease throughout. When it came to test driving our car, I was worried I’d scare the poor guy with my driving (was totally not used to a newer car and I’ve only driven 2 other cars previously) but he was incredibly chilled (even when another driver was driving towards us on the wrong side of the road!!) he made me feel relaxed, which helped me to get the feel for the car. When it came to buying the car, we went over to Scott. Scott was fantastic! We were becoming stressed out because we had been there several hours, and our two young girls were starting to wreak havoc and go wild. He entertained them greatly, allowing them to draw all and stick post it notes all over his office area - and himself! 😂 This really helped us to be able to concentrate on the important details. They were all such a lovely and supportive team, and I certainly feel reassured. Thank you so much to you all! Picked up the car today, so hopefully it stays good!

Purchased a car upwards of £15k, within the first week the engine warning light was on. Was difficult enough to even get through to Car Shop to arrange a repair appointment, no one in that building answers phones. The repair appointment was unable to fix the fault and they said it would need to be referred to their external garage. The external garage has contacted us but has been held up by over a week with car shop not responding about a courtesy car. All whilst this dealership is impossible to contact. As I write this now, CarShop has sold us a faulty car with absolutely no intention to resolve this. I advise anyone who intends to shop here to look else where.

If you'd like to be harassed and stalked by a desperate manager member of the service team blonde looks plain and pretty desperate and has no life... forced an affair and your family ruined.... BOOK AN APPOINTMENT!! Lovely place... be warned girls your fella will leave with bribes of PS5's and slideshows in her dads weird "mancave" lol She makes crap home made pasta bakes and only likes vanilla sex... one babysham and shes anyones... well not anyones, she preys on men so she can wreck homes! Looks like she shops with her mum in peacocks and the height of excitement if bunny boiling anyone in sight lol .... cant miss her.... blonde fat and boring

Bought BMW 5 series paying cash over £30k and week later when I clean my car I spotted so back bumper was painted very badly overspray on the next trims lots of paint runs and silicone . Trying to contact customer service but no one care about this .

Totally misled! Purchased a VW Polo. I was emailed a video of the car but the staff failed to mention nor notify me of a 1 inch tear in the back seat. I have emailed Ben @ Swindon twice & received no reply. As a result, I have contacted my lawyers & we will be taking CarShop to a small claims court to receive costs to replace the back seat cover due to the tear.

We had a MOT done by them on the 11th April it was part of a package we purchased when buying the car last year, it did pass its test but one of the dust caps on the wheel was jammed and we could not get it off I did ask the Mot tester to have a look he put WD40 on as he could not unscrew it, I then took it to a local tyre repair shop for them to do and replace the valve BUT when checking each tyre they found three of the valves were badly damaged and one fell into two parts when taken off the tyre, this should have been picked up when doing the Mot as I was told. I did make a call to the Carshop Swindon to be told to send in pictures of the damaged valves which I did to get a email back saying!!! Quote the issue is very low and when on the car without fiddling around with either valves it isn’t certain that this could have been seen and that is the email that came back!! , even though we have paid for the Mots I will definitely not be going back to them, I will be going back to our garage that we have used for many years. Unsatisfactory and very disappointing.

I bought a car today but despite telling the salesman many times that I didn’t want extra cover for breakdown/paint/loss of value he persisted in trying to sell me stuff and kept asking why I was refusing. Made quite a big decision a lot more stressful.