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102 reviews from our car dealer reviews community
Leave a review for Cartime Bury
Leave a review

102 reviews from our car dealer reviews community

Leave a review for Cartime Bury
Leave a review
"Terrible service. Keep away "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a tesla 3. When I saw the car and at the time of test it had aero wheel trim, wasn't there on collection time. The car didn't lock,called the sales staff, left messages for manager. Had no response. The charger port wasn't engaging. I can't go to tesla cause after 3 weeks still havent had my v5. Don't know if they sent it to dvla. Every time I called, I was told, he will call you back. It's been more than 2 weeks. Not sure what rating should I give. If you can avoid keep away from this place. Philip

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"Nazar"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY CARS FROM THEM We bought our car in summer 2022 , a month after it showed low oil level and dashboard lighted with faults like a Christmas tree . Awful service , ignoring , answers don’t make any sense or help. Year ago the car finally died . Not working at all . We had a long 1 year process of complaining to different authorities. We won an investigation with Ombudsman and can’t wait to give them that car back . An absolute garbage. P.S. They still ignoring to pick up the car ! AVOID THIS DEALERSHIP

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"Stay away from Cartime "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Beware of this garage. Car time sold a car with too many issues which was really hard for me to find out on test drive. I bought discovery sports ( Rk16XUN ) and cost me £30k including warranty and service plan.I’m trying my best to explain all the issues below: 1. The Car was sold with roughly 95% DPF blocked. DPF blocked warning signs came on just after few weeks of buying the car. Car time sent my car to few different places to find the problem as they couldn’t find anything. One of the garage was in proper jungle and it’s called Steve Parker in Rochdale and they advised to replace the DPF.I was so much worried as the 1st MOT Failed on emissions. Finally Car time replaced the DPF but they got USED DPF from scrap yard which a dealer should not do ( I found this from a technician called STUART). Dealer must always use new part. Even one day one of the technician took my car in his house in Burnley for overnight. I tracked my car and found it.However, I did not say anything that time as long as my car runs fine but I wasn't very happy on repair. Altogether it took 2/3 months to fix this issue. 2. The Car was sold with Timing chain problem. I heard noise from engine when I did test drive but I wasn’t familiar with that noise. I thought the noise is quite normal but Few months later the noise became more louder. I had contacted with AA recovery and recovery took the car to Cartime and technician found the timing chain is about to failed. Car time contacted Warranty company (RAMP) but Ramp saying that they cover failed components. As the car is still drivable, they can’t authorities the repair. I called ramp and had long discussions. Basically Ramp wants the timing chain to be failed or snapped and then they will cover but I couldn’t make them understand that if timing chain snapped while I m driving with my kids on motorway, can you imagine the consequences. My whole family might die. But I feel like I’m taking with robot. Reply is the same that we only cover failed component. However, I paid to Car Time (£1180) to repair the timing chain but again Car Time did dodgy repair. Different Kind of engine noise came one week later.Now car time found injector wasn’t sealed properly. It took another 2/3 months to fix this but the problem hasn’t been solved fully. Now engine oil leaking. Went back to car time. Now they found timing chain cover gasket is leaking. Again 2/3 months to fix. After that I feel the car is struggling to change gear( jerking when changing gears, engine shaking, steering wheel vibrating). Went back to car time and they couldn’t find the problem and sent my car to a garage called THAMESIDE TRANSMISSION. That garage found engine oil leaking from top of the engine and as the car timing chain was changed by car time, THAMESIDE TRANSMISSION doesn’t want to touch the car. Cartime garage completely destroyed my car engine. I asked few staff members to provide me owner email address but no one had braved. I will never recommend CarTime.I’m planning to take legal action but all I can say ignore Cartime. Thanks for reading such a long reviews. Abdul Malik 07427108494

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"Avoid if you want good customer service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you want poor customer service, rudeness and lies this is the place to go. They said I would be there for no more than an hour but I was there 5 hrs, the car I bought was supposed to be ready to go, meaning it had been valeted and serviced, in the dark it looked ok but the next day when I checked over it there was stains on all the seats and food around the rear seat belt holders, the oil was just registering on the dip stick, the air filter was black not white and the oil filter was manky, I raised my issues with customer service and was offered £100 towards changing these parts local to me ( the cheapest oil & Filter change is £100 ).

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"Absolutely terrible service received!"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely terrible service received! , Cartime’s after service + communication is either slow or non-existent, no matter how many times you call, email, send emails to managers and raise official complaints your messages will be ignored or fobbed off that you “will get a call back” which does not happen even with promises from manager that a call back will be held in 2-3 days. They do not hold their word or signature from what I have seen so far !. Unfortunately my car purchased from them had over £2000 of issues most of which I got sorted luckily by the manufacturer warranty, not to mention when picking up the car I found numerous cleanliness issues with it, i.e food in vents, food in armrests; I raised all of these issues to Cartime the following day after collecting the car, This was two weeks ago and I have been chasing them ever since, and to top it all off they have not given me my £100 holding deposit back or taken it off the price off the car on completing. I will be taking this review further. I am NOT happy with any of this at all.

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"Fantastic dealership, "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a kia optima from the bury branch and I found all the staff very polite and helpful, knowledgeable and they they couldn't do enough for me. Took the car for a test drive with Paul on the Sunday and drove away with the car Monday evening after signing up for the finance and the car had been valeted inside and out. Would recommend this dealership to anyone!

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"Did not return deposit"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They have made sure to not supply an email address and also try to get the deposit on the phone. They are ignoring my emails after the viewing and it clearly states on their website that the deposit is fully refundable if you do not like the car. I have no choice but to report them to FCA.

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Skoda Octavia vrs and was served by salesman Haider who took me for a test drive who was very helpful with explaining anything I needed to know about the car and made buying the car stress free and was very efficient I would recommend this salesman

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"Worst experience probably in my life "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do NOT deal with Andy Glover. I’ll just start with that. He sold me a car which was faulty to which the police were arriving to my house due to the fault. After threatening the motor ombudsman they agreed to swapping my car. I am very fortunate to own a private Reg - they sold the car I returned with my private registration plate on and 18 months later I STILL don’t have my plate assigned to my car. Rather than sorting this out they have blocked my email address, IMAGINE blocking someone rather than sorting it. I cannot stress enough how much everyone needs to avoid cartime. They are rude, unprofessional, *creepy* and will do anything to make a quick sale, rip you off and leave you to pick up the prices. AVOIS

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"VERY UNTRUSTWORTHY CAR DEALER."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

HI ALL, BE VERY AWARE OF THIS DEALER AFTER A VERY POOR BUYING EXPERIENCE FROM THEM COMING 200 MILES FOR A MAZDA CX5 , A WEEK LATER I FOUND OUT THE RECORDED MOT MILEAGE WAS TOTALLY INCORRECT OVER 3 MOTs BY OVER 8000 MILES. THEY SHOULD HAVE REVEALED THIS ISSUE AND SORTED . I FEEL I HAVE BEEN RIPPED OFF AND THIS DEALER SHOULD BE AVOIDED AT ALL COSTS.

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Dealership Information

Cartime is an independent used car supermarket that was founded in 2012 and was recently announced as the UK Car Supermarket of the Year. With over 1,000 cars on display, all of our vehicles are sold in ‘as new’ condition and available with 0% finance, part exchange, 100-mile radius price checking and a 30-day feedback policy. We help customers across the UK find their dream car from our wide selection of prestige used vehicles and offer a better than new six-year warranty package for added peace of mind. All of our cars must pass a rigorous 62-point PDI check and are sold with a new MOT, service and valet. View our full stock online or visit one of our showrooms in Bury or Rochdale to test drive your new car today. Our buying process is quick and easy, with many cars available to drive away in under an hour. We have over 1,000 vehicles available, from MPVs and family saloons; to cars for first time buyers and high performance sports models. We also boast the largest 4x4 centre in the North West.

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2012

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
102 reviews4 out of 5 stars — Rated Very Good
Excellent
72
Very Good
4
Average
3
Poor
6
Terrible
17

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    Contact Information

    Address

    Cartime Bury
    Bridge Street
    Bury
    Greater Manchester
    BL9 6HH

    Get in touch

    0161 711 0449
    http://www.cartime.co.uk

    Opening times
    Mon 09:00 - 19:00
    Tue 09:00 - 19:00
    Wed 09:00 - 19:00
    Thu 09:00 - 19:00
    Fri 09:00 - 19:00
    Sat 09:00 - 18:00
    Sun 11:00 - 17:00

    Dealership Statistics

    72%
    Would recommend this dealer to family and friends
    1%
    Percent of reviews responded to by this dealer

    Additional Information About Cartime Bury

    Company Formed: 2012
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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