23% Reviews
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76% Recommend
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13 reviews from our car dealer reviews community
Leave a review for Castle 4 Cars

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13 reviews from our car dealer reviews community

Leave a review for Castle 4 Cars
Click on the stars to start your review
"Worst service ever"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I viewed and purchased a car from Castle 4 Cars with my son in law. The car started to make bad noises and then engine just stopped and cut out. As purchase was within 30 days so we politely asked for a full refund. Luke the salesman scream and shouted abuse down the phone. Still can’t believe it. It’s now going to court. Please do not go near this garage.

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"Brilliant customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just got a lovely Ford Focus from castle4cars I wouldn’t hesitate to recommend them to any of my friends

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Luke Castle from Castle 4 Cars in response to Brilliant customer service

Thank you for your positive feedback Carey. We look forward to doing business with you again in the future.

"Thank you Castle 4 Cars"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found the Jaguar, on-line, at Castle 4 Cars, was close to what I was looking for, made an on-line enquiry in the evening through their site and got a reply within half an hour. As I was 300 miles away arranged an A.A. inspection which highlighted certain issues, all were addressed and evidence of work done, With pictures, was e-mailed to me. Had several phone conversations regarding purchasing the car, response was always excellent, agreed a fair price and arranged collection. On arrival the Jaguar was better than expected, well presented and in mint condition, the welcome was excellent, cup of tea ready, hand over was done quickly and efficiently and I was away with my purchase. Other cars on the forecourt appeared to be in good and presentable condition. Well worth the 600 mile round trip. Thank you Luke, George and all at Castle 4 Cars, your service, attention and customer service was perfect. I have dealt with many dealerships over the years and Castle 4 Cars in my experience cannot be faulted.

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Luke Castle from Castle 4 Cars in response to Thank you Castle 4 Cars

Thank you Henry for your review. Hope you continue to enjoy the Jag! Always nice to here positive feedback.

"Great Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just purchased a Vauxhall Merriva from here and the service was great. Not at all pushy and listened to what I wanted. Paid a good fair price and the car drives lovely. Would definitely recommend them and use Castle 4 Cars again.

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"Great car!"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my vauxhall zafira from Castle 4 cars in February! Very friendly and fantastic customer service, the car is brilliant and no complaints! Thank you.

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"Unhappy driver"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Castle 4 Cars in April, big mistake. Within one week I had to call the aa out and get emergency repairs done, three weeks later, more went wrong with the car, overall had over £1000 of work done within a month of purchase. I contacted this company to advise I had to have the work done otherwise I couldn't get home (and had no way of getting the car to them otherwise) they were rude and unhelpful and said I was overcharged and they would have done it cheaper (despite being unable to get the car to them!). In the end, they stopped communicating with me, which shows just how could their customer service is. I would also suggest that you do a thorough check on the history of the car before purchasing from him, checking previous work, mot's, mileage etc

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"J Webb"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've brought 2 cars from this dealership and cannot fault them at all, my second car had an issue with a power steering pump in which they replaced without hesitation. I would highly recommend this garage! Thanks Mr Webb - Lymington

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"Lisa"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a vauxall meriva from Castle 4 Cars, after having it a week I took it to my local garage to be checked over. They found many problems with the car including a faulty window so I called and castle 4 cars agreed to fix the problems. I took the car in and a week later the window was still faulty so I had to take it back at which point they fitted a new part. After another week the window was playing up again so I called luke at castle4cars. He told me that because of my inconvenience I could get the window looked at at my local garage which I did, they quoted £to reallign the window as this had not been done properly and when I informed luke he said to go ahead. After the work was done I got a bill for just over £60 which I informed luke about and he said to email the bill which I did. Having not received anything in over a week I called to find out what was happening and he told me very rudely that I was taking the p#!! And that because it was higher than originally agreed he refused to pay any at which he slammed the phone down. Clearly the garage they use needs more training in window alignment and luke needs a lesson in customer service.

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Luke Castle from Castle 4 Cars in response to Lisa

I'm sorry Lisa that your expectations haven't been met but as you indicated we willingly repaired your car while giving you a courtesy car for inconvenience. You refused to bring the car back for a second time and instead sent me an invoice for a non authorised repair which we had already carried out and I could of got done free of charge by my local garage as they warrant any work carried out. So I feel your review is unfair and you are just trying to leave a negative reflection of our company. Please see other reviews we always try to help customers out with any issues they may have. Unfortunately mechanical failure is unforeseen and can happen at any time.

Lisa in response to Lisa

It's shocking that you can lie so easily. I brought the car to you twice, the first time there were several faults, the second time it was the window and yes you replaced the part but the window was still faulty. I phoned to tell you and you said for my convenience as it was a long way for me to come I could get it looked at locally which I did. I even called before the work was carried out to confirm you were happy. At any point you could have said that it needed to come back to you but you said that's fine email me the bill. I am not a liar just someone who's not used to dealing with people who say one thing and do another.

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"Happy Customer"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good experience overall with this dealership. I bought a Suzuki Alto back in June and I am happy with it. Very good value for money and was properly cleaned and in very good condition. The only small issue is that the wheels hadn't been balanced properly but I just went to a local dealership to get that sorted as its only a £10 pound job. Overall I am happy and would recommend Castle 4 cars.

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"BarryBartholomew"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a lovely low mileage zafira from this garage in Southampton and the guys were so helpful and friendly here. All the cars were presented in exceptional condition and they specialise in low mileage cars with full service histories. Highly recommend anyone looking for their next car to give them a try! Mr Bartholomew - Bournemouth

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Dealership Information

With part exchange, finance packages and warranties offered alongside their used car stock, Castle 4 Cars may be a good place to contact if you are looking for a used car in the Southampton area. They not only have Fiat, Ford and Citroen in their stock but plenty of other names too. If that wasn't enough they also offer MOT and servicing on site.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews4.1 out of 5 stars — Rated Very Good
Excellent
10
Very Good
0
Average
0
Poor
2
Terrible
1

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Contact Information

Address

Castle 4 Cars
Malmesbury Road
Southampton
Hampshire
SO15 5FT

Get in touch

02380 702776
http://www.castle4cars.com

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Dealership Statistics

76%
Would recommend this dealer to family and friends
76%
Thought the dealer was knowledgeable and helpful
80%
Thought issues were resolved quickly and easily
23%
Percent of reviews responded to by this dealer

Additional Information About Castle 4 Cars

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