0% Reviews
replied to
100% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


2 reviews from our car dealer reviews community
Leave a review for Castle Motors Sandhurst Ltd
Leave a review

2 reviews from our car dealer reviews community

Leave a review for Castle Motors Sandhurst Ltd
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Exceptional! 5 star! Best of the best!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I begin complementing this absolutely amazing car dealership? If I could give it 6 stars out of 5 then I would! These folks deserve the highest awards and accolades that the car industry could give and by far raise the bars and standards of how a dealership should sell cars to its customers. I initially rang the dealership to enquire about a beautiful low mileage Diamond Silver Mercedes E-class with a rare fully loaded spec that I had not seen elsewhere and is impossible to find in the combination of options offered. As I knew the car would go quickly, I was more than happy to trust Richard with taking a refundable deposit and of course unlike other dealerships, Richard never gave me the sense that he was ever after my deposit money to would keep it and cause trouble if I changed my mind. From the second I made the enquiry, it became obvious just how utmost professional both Richard and his lovely colleague Jason were. They took all the time and trouble to answer every query I had. When they didn’t know the answer, they said they would find out and call back and they always did. I was so pleased by their polite manners and etiquette over the phone and responsiveness over email that I actually agreed to buy the car over the phone without seeing it - that was the confidence and trust they created in me towards them! But then the experience got even better! They invited me down to their lovely dealership to inspect the car with my wife. There was no rushing, no silly hard selling tactics. Plenty of time to examine the car and ensure that my wife and I were fully satisfied. The car was exactly the way Richard and Jason had described it over the phone so no nasty shocks and surprises that you get with other dealerships. I pointed out a couple of very minor points after we went for a very relaxing test drive and Richard said he would be happy to take care of them and he genuinely did. When my wife and I returned back to purchase the car, the buying experience was the best I’ve had from any car dealership ever over the past 40 years! Richard explained everything in detail and processed the payment flawlessly. Then he went through the warranty process and made sure I knew what was covered and what options I had to extend the warranty cover. Great! But the experience got even better! I was so over the moon driving the car away. But a few weeks later, I spotted another minor issue with the car. This is the real test of a dealership! I rang Richard who was nothing short of again being utmost professional in his handling. There was no excuses of backtracking like you get with other dealerships when they have your money. There was no bad attitude trying to get out of the responsibility of fixing the issues or any nonsensical explanation of why the problem was not there before the car was bought. In fact, Richard handled the call and the issues perfectly by arranging to get the car booked in and getting his local Mercedes specialist, Liam, to fix the problem. And it was all done again in a 5 star rated painless manner where I was treated with total respect, dignity and made to feel completely happy with the outcome. 6 months have now elapsed since I’ve bought the car and another small issue has cropped up. But in reaching out to Richard he has once more been delighted to hear from me and handle my call to address the problem without hesitation and the car is now booked in. I don’t normally leave long reviews and don’t normally take 6 months to write them! But if you are able to write a review nowadays 6 months after buying a used car, still feeling as happy and complementary towards the dealership as the first moment that you rang them, then they must be doing something that is truly exceptional and outstanding! I have in no way been solicited to write this review positively and everything I have written is 100% factual and genuine. So please please please have complete trust and faith in this dealership since I guarantee that in this day and age you will find no other that operates in the exemplary manner that Castle Motors in Fleet do!!!! My wife and I are truly grateful and we have zero hesitation in recommending anyone to you. In fact people will regret going elsewhere in comparison. Thank you from the bottom of our hearts!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Excellent service and superb after care "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had been searching for a particular spec Mercedes for a while. One appeared in ads for Castle Motors in Fleet whom we had purchased cars from previously. The deal was completed within a couple of days with a great attention to detail and the after care service in terms of checking everything was working as it should was excellent....

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Castle Motors Sandhurst Ltd is an Independent dealership that is based in Fleet. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews5 out of 5 stars — Rated Excellent
Excellent
2
Very Good
0
Average
0
Poor
0
Terrible
0

Add Review

  • Submit new information

  • Contact Information

    Address

    Castle Motors Sandhurst Ltd
    66 Albert Street
    Fleet
    Hampshire
    GU51 3RN

    Get in touch

    01252 612462
    http://www.castlemotors.net

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    100%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Castle Motors Sandhurst Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more