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Bought mt ford focus from castlebridge motors and found a fault with the handbrake got the problem fixed and went back they refunded me the price of the repair I have been really happy with the car and got good service they even helped me get the tax and insurance so I could drive the cat away I was so impressed I took my daughter there and she also has a ford focus which she loves thanks castlebridge will be recommending you to friends and family
Very happy with my new Mondeo, had lovely drive back down the A1(M) back to Newton Aycliffe. Sadij & his colleague were very friendly. & helpful, the whole process was so easy, thanks lads.
Bought my car 23 days ago but have only managed to use it for 14 days...the rest of the time the car was at the garage awaiting the parts needed to fix the problem.The car was making this sound when using gear2...the staff at this garage told my partner there was nothing to worry about as it was something to do with the turbo...until my partner contacted an independent garage who advised him to take the car back as it was faulty We also had a problem with the battery which we were told would be ready early the next day only for my partner to go to the garage and wait there for more than2 hours..the battery was not even ordered when he got there...a wrong battery then got ordered...so I had to go pick my partner up ..the battery was not fitted professionally as some wiring was hanging out...the time and resources wasted...as well as appalling customer service..if only this car was within14 days I would return it...but this is by far the worst service I have ever come across...I would never recommend you to anyone
Castlebridge from Castlebridge Motor Company in response to Vauxhallastra60
The battery was ordered straight away due to no fault of ours the wrong battery turned up. The customer was present when the phone call was made to get the right battery. The noise was not from the gear as Eddie knew and was very difficult to find we did everything to rectify the problem and the problem was rectified and car was delivered to the customers house with a full tank of fuel for the delay We take pride in our customer service that's why we took the time to find you a much better finance deal on your finance that saved the customer and the payments were much lower
After offering to pay a deposit twice they advised me to get the AA Car check that I wanted to get done first. After paying for this and arranging it I got a call from AA Advising me that the garage told them that the car was sold to someone else. Time wasters.
Unknown from Castlebridge Motor Company in response to ST22
customer failed to leave deposit and another sales person took the deposit
Went to this dealer for a Seat Leon pick a few problems with the car told the owner. Car was all fixed for me, picking the car even told me the problem with the car. Fantastic people and really helpful.
Bought my new vw here today. Sadji has really helped me and has been very honest about what to expect both fianacially and the history etc of the car. The car itself is yet to go in for its mot and service in the morning where I'm assured faults will be addressed. So will post an update over the weekend with the results. Overall after much scouring for a car that I'd enjoy and last here was generally the most competitively priced online on all models. If I had enough money I could of took 4 off the forecourt lol. Look forward to posting a further update, but looking forward to going back
When arriving to pick my vehicle up, the office was full of cigerette smoke which was annoying! He said the car had just been through its MOT a few days before I picked it up and passed everything.. I drove the car home and it was fine until a few weeks when the engine management and engine malfunction light came on the dashboard, black smoke was coming from the exhaust (fair enough it's a diesel before a lot of black smoke everytime I set shouldn't be coming from the exhaust) And the engine didn't sound to healthy! It was a bit weird knowing the car passed its MOT a few weeks ago.. I messaged the dealer and he took quite a while to reply, when he eventually did I took the car back and I went in his office, I explained he situation and he didn't seem interest at all, he was doing his paper work whilst I was stood there for at least 15 minutes.. He came out with an engine code reader and I read it was an Air Sensor and Turbo Underboost but he insisted it was because the car was a diesel and it had some crap diesel in it, he questioned me where I buy my diesel which was relevant at all! He wasn't interested what so ever so I just left and drove home, bad garage to get a car from! Never again!! Be careful before you buy!
kam from Castlebridge Motor Company in response to Reece
we are aware do not let anyone spoke on site. having checked the customer arrived and the staff were in the middle of dealing with other matters and the customer was asked to wait a few mintues before someone would see him. yes if the car is run on low fuel it can cause problems . the workshops were closed when the customer arrived and we did say that if the problem re occurs let us know but have heard nothing from the customer
Exactly what you expect from a used car garage. I found the car I wanted, the staff explained everything and were very helpful. Would recommend to anyone. The car had some small issues but were solved straight away, great customer service from Castlebridge Motor Company.
Castlebridge Motor Company were not good at all. An exhaust that was supposedly replaced when car was bought, the brackets were totally rusted and snapped 10 weeks later which left the exhaust hanging. However were told this wasn't covered under 3 month warranty when they eventually replied to six or seven messages, which it takes between each reply you do get. Now I'm no expert, but expect a replaced exhaust to last longer than 3 months, wouldn't anyone? Either a poor job putting it on or lied to and it wasn't replaced at all. Definitely wouldn't use Castlebridge Motor Company again at all and would advise others against it too. Not unless you want to fork out for repairs that should be put right anyway. Bit of advice if you do use them make sure you at least pay £1 on a credit card. If you pay on a credit card you're covered if anything goes wrong that they refuse to rectify, which they have an obligation under the sale of goods act 1979 to do. Just ring the credit card company and make a charge back claim under section 75 of the consumer credit act, they will then fight the case on your behalf which is what we've had to do.
Covering the Tyne and Wear area; Castlebridge Motor Company offer used cars across the most bought makes and models. Vauxhall Vectra, Ford Fiesta and Mini Hatch One are just some of the cars that you will find in their stock and they have plenty of others to choose from too. They also offer on site part exchange, extended warranties and finance deals.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Castlebridge Motor Company
Tyne And Wear
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116 Quayside, Newcastle Upon Tyne, NE1 3DY
Rotterdam House 116 Quayside, Newcastle Upon Tyne, NE1 3DY
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