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Don't confuse a box of chocolates/bunch of flowers with customer service - after all you've paid for them. I contacted Central cars on 5/1/22 about a car I had seen on Auto Trader, that came with free delivery up to 180 miles. As I was ~180 miles away, this was perfect for me, as work meant I couldn't visit their showroom during opening hours. When discussing delivery details, I was told that they were no longer offering free delivery, and it would instead cost me £1 per mile. This was then rounded up to £200 delivery fee for some unknown reason. I paid a deposit and arranged a delivery for the following Wednesday. The day before I expected the car, I received a phone call at 5pm to say that the car didn't pass it's MOT, and would need a new spring fitting the following morning. The delivery was rearranged for my work place during my lunch hour. Despite this, the MOT certificate for the car said that it passed on the Tuesday, with no record of any issue or work carried out - how strange. The next day, I received an email saying that the full balance needed to be paid before they could release the vehicle, and that if there were any issues I was covered by their free 3 month warranty. As I was at work, I was unable to transfer the funds until around 18:30. On delivery day, they failed to deliver the car, blaming it on a late payment, despite the money being in their account on the day. They also didn't have the courtesy to let me know the car would not be delivered. Having taken a taxi to work, I was now left stranded. A point that I raised with Central Cars but was completely ignored. Not even an apology for the inconvenience, or for the lack of communication. When I finally received the car I saw the history stopped in 2019 at 25k miles – half the millage of the car. I also noted that on the last service, there were advisories about a buckled wheel and uneven wear to the tyres and suggesting that the wheel geometry is checked out. This along with the broken spring that wasn't recorded on the MOT, raised concerns. Additionally the car was rough to start, had a loud thud when turning the wheel to full lock, jittered when changing gear at low speeds and vibrated aggressively when stationary. I did think I could get the car fixed via the warranty, but this was capped at £500, rendering it useless. None of these issues were mentioned during the sale, and the car was described as running flawlessly. I contacted Central Cars after inspecting the car, addressing my disappointments and that I had been messed around enough by them and I simply wanted my money back. They didn't respond. I contacted Central Cars again the next day, stating my consumer rights and that I would have to go through trading standards if they refused to get back to me. Surprise surprise, they got back to me straight away this time. However, they refused to collect the car, saying that I would have to return it in order to get my money back. So here I am nearly 2 weeks after my initial phone call, out of pocket for travel to and from work the day that they didn't deliver the car, without notice. Out of pocket for insurance on the vehicle to move it, and then again to cancel the policy. Out of pocket for arranging the car to be returned, not to mention needing 2 people to take a full day for the round trip. Throughout this process, I spoke to Lee and Charlie, and neither one of them were apologetic at any point, or even admitted any wrong doings, most of my points were left ignored and unanswered. Communication was abysmal ever since the money had been transferred. They have still not updated their Auto Trader adverts to remove the free delivery option, nor have they changed the car advert to include the faults. They have falsified MOT certificates to hide repairs, failed to produce receipts of servicing work carried out, and they have breached data protection laws by sharing personal details of other customers. I would be very wary of what else they could be hiding when selling their cars.
Actually disappointed after 30 years .as Lee olly attitude not good as a good will gusher no help would nt recommend to only now
Another brilliant experience buying a car from Central Cars. Lee Olley again managed to source the exact car that my Daughter wanted for her 17th Birthday and she was not disappointed. I thoroughly recommend Central Cars and do, to all my friends. Such a friendly service from start to delivery and the beautiful flowers made me smile too. Thank you again.
We travelled up from Norfolk to view a vehicle was made very welcome with coffee & biscuits. We brought vehicle we went to look at. Lovely family firm.
Really can't recommend these guys enough, really honest and friendly and I love my new car!
Have used central cars on many occasions and they never disappoint! service, after care and cars are genuine and of the highest quality!! would never go anywhere else. thanks again team
Earlier this month I went into Central Cars at Leigh on Sea as I was thinking about changing my 10 year Nissan Note which had served me very well. I introduced myself to the salesman, Lee Olley and told him that I had been recommended to Central Cars by a close friend of long standing. Lee hadn't actually a car in stock of my requirement, but went out of his way to get hold of 3 year old Nissan Note with a very low mileage of 3800 miles on the clock. It had to come from Birmingham, and by the time it arrived at Central Cars the problems of Coronovirus were affecting the transcation. Suffice it say Lee managed to finalise the paper work and kept in touch with me because of a hold up and I am now the proud owner of my super duper 2016 Nissan Note. It's great! Thank you to Central Cars, and especially to Lee.
We recently purchased our new Smartcar from Central Cars. We received 1st class service from start to finish. They went above and beyond In helping us make the right decision and choice of car suited to our needs. Very friendly team fantastic service. We highly recommend this company if you are looking for a new car. Thank you Lee Olley and the team at Central Cars Mr & Mrs Shipman
Leigh car dealers are outstanding, the service was first class I couldn't have asked for a better service
great service from central cars leigh as always
Based in Leigh On Sea; Central Cars Ltd sell used cars 7 days a week throughout the Essex area. They have stock of popular makes including Vauxhall, Ford, BMW and Audi as well as finance and part exchange options on site too.
Manufacturers: Sells a variety of makes and models
Central Cars Ltd Leigh
8 Southend Arterial Road
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