Central Motors reviews, Stourbridge
31% Reviews
replied to
56% Recommend
to friend


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16 reviews from our car dealer reviews community
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16 reviews from our car dealer reviews community

Leave a review for Central Motors
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"Happy customer"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really happy with my Citroen from Central Motors! The dealers were fantastic. The car was immaculate and I have had no issues at all and the car was very good price. The dealers were super helpful and I would happily recommend them.

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"Great choice and value "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Needed a diesel for my new job. Found a couple of cars on the net and was surprised how much choice for my price Range there was. Doing approx 200 miles a week in my new car and it drives lovely. Also got to say staff at Central Motors were polite and couldn't do enough to help me.

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"Love the car many thanks "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a fiesta from Central Motors, didn't think I could get finance but they sorted it with a finance company they use, thanks a bunch central motors.

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"Land Rover "
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Nice genuine fellas at Central Motors, gave me a decent deal on my old car in px. Will be back when partner needs a new car.

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"Avoid! Avoid! Avoid!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Central Motors at all costs! I purchased what appeared to be a very good condition Freelander from Central Motors. The bodywork looked unmarked when we viewed the car. However this only lasted until we had a good down pour of rain! It transpired that the car was covered in deep scratches that had been filled with colour polish to hide them. This is a lesson to be learnt on viewing cars in future! However this isn't my main complaint with this garage. I have owned the vehicle for literally just over 2 months and the clutch failed 55 miles from home and I had to be recovered by the AA. I have done less than 2000 miles since buying the vehicle and don't really think this is acceptable. I had the 12 month warranty which is pretty worthless as the clutch isn't covered. So now I have to pay £780 to have this fixed. On top of this the brakes are squealing so it looks like they are due for replacement too! When I called Adam to see if there was any good will his attitude was rude and dismissive. He even tried to blame me for it! I've been driving since 1983 and NEVER had a clutch go on me! I hate leaving negative feedback and I'm a reasonable person. But please take it from me avoid this place at all costs! I will never deal with these people again. I would leave zero stars for Central Motors if possible.

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Dale Perrins from Central Motors in response to Avoid! Avoid! Avoid!

Had customers car collected and a new clutch fitted free of charge for him. He has asked this site for this review to be removed as he is now very happy with the car and our service in getting this resolved for him.

Nick Drew in response to Avoid! Avoid! Avoid!

Dale has rectified the issue with my car and now I'm happy with the service I have received from him. It appears my grievances were never passed on to him. He contacted my and arranged recovery and quick repair of my vehicle at no cost to me. I have asked for my review to be removed but according to the terms and conditions of this website this is not possible. Hence this update.

"Do not buy"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car we bought from Central Motors has at least 5 problems we have found so far, the "warranty" you get is worthless as you have to pay the garage to investigate the problems then argue with them whether it's covered by the warranty (like getting blood from a stone) the salesman is very arrogant, I can't believe we bought the car in the first place. AVOID!!!!

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Dale Perrins from Central Motors in response to Do not buy

Hello can you please provide us with some details so we can contact you about this as we have no record of any complaint? Many thanks Dale Perrins Director.

"Customer Service Poor"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would have probably bought a car from this branch, however once we got there and spoke to the sales rep, he seemed as though he had other things on his mind and was extremely reluctant to help or advise. Shame was looking forward to buying the car, have been to other car garages where the reps have been cheerful and helpful perhaps the customer service training needs to be initiated at this branch. Won't be coming to Central Motors again.

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Dale Perrins from Central Motors in response to Customer Service Poor

Hello, that doesn't sound like one of our salesman they are usually more then keen to sell a car! Have you got the correct garage as we get confused a lot with the garage over the road from us? Please call me if there's any confusion or if i can do anything to help. Dale Perrins Director.

"HarryW"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Helped me get finance sorted after I was turned down elsewhere. Happy to recommend Harry Ford Fiesta Zetec

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"Shocking"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Driving my car home the engine management light came on. I was advised to take it back and they manually turned it off. Next day the light came on this time I was advised to take this to the garage they use Finally after having my car and several trips to the garage, on my way to work one morning the engine management light flashed on and off, big puff of smoke. I pulled over and found my car on FIRE

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Central Motors from Central Motors in response to Shocking

Mr Marsh purchased this car in Feb 2015, this happened 4 months later in June 2015. We immediately had the car inspected and found that his exhaust had been hit during use and was now positioned against a plastic under shield cover, inevitably causing smoke when it got hot. This was explained to Mr Marsh so he could contact his insurance to repair the damage it has caused but he somehow had decided it was our fault instead. Amazing how different a story looks when you hear both sides...

Shocking in response to Shocking

Do NOT believe anything from this garage. NO WAY had the car been damaged whilst I had it for such a short period of time. Over half the time I had the car it was in the garage to fix one fault or another and could not diagnose. Is this an admission that the car was damaged when I received it and was not fit for purpose? #cowboys

Dale Perrins from Central Motors in response to Shocking

I'm sorry that you feel that way. We had to go off the information that the mechanic gave us following his inspection.

"Happy matt"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a pug 308 2008 plate for a very very good deal bodywork immaculate finance etc...had a few teething problems which for the age of the car I expected, rang Adam and he was brilliant nothing was to much trouble I have and will recommend this company to friends and relatives and I honestly believe that if you treat people the way you want to be treated then there would be no issues so if you have a problem just talk and explain don't rant and rave at them they are there to do a job

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Dealership Information

This dealership under its current name of Central Motors has ceased trading. Car Dealer Reviews recieved an email from this business owner, Dale Perrins notifying us that a new business with the name Central Motors Lye (Limited) will be opening from the same address, using the same phone number and having the same website address. 

Stourbridge based Central Motors was a family run and owned used car dealer but ceased trading on January, 1st, 2017.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
16 reviews3.3 out of 5 stars — Rated Average
Excellent
9
Very Good
0
Average
1
Poor
2
Terrible
4

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Contact Information

Address

Central Motors
Stourbridge Road
Lye
Stourbridge
West Midlands
DY9 7DG

Get in touch

01384 895665
http://centralmotorslye.co.uk/

Opening times

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Dealership Statistics

56%
Would recommend this dealer to family and friends
62%
Thought the dealer was knowledgeable and helpful
53%
Thought issues were resolved quickly and easily
31%
Percent of reviews responded to by this dealer

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Additional Information About Central Motors

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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