C Gregory in response to Don’t bother! Big SCAMMER.

Generally i do not respond to reviews, good or bad. This review is so biased and untrue i thought it warranted a reply. The Polo you purchased was the cheapest in the country like for like on mileage, age, history, HPi status, colour etc. It was not overpriced or you would have purchased a different car from elsewhere. The service records and VOSA mot history print out were available in the handover pack and you studied them prior to agreeing to purchase. The headlamp plastic lenses did have some marring from the sun. You stated that this was ok because you were upgrading to aftermarket headlamps with built in led indicators. When you called some time after the sale to discuss the headlamps i actually initially agreed to contribute towards their replacement but then you happened to mention that you had applied chemicals to the lenses and were now beyond repair. This was when i refused to contribute towards the replacement. We offered to have the car serviced prior to collection but you chose to negotiate a £200 discount from the asking price to enable you to service the car at your local garage in order to bring the history up to date. Warranties are for mechanical issues not for cosmetic items that you choose to be unhappy with after the sale. We try hard to provide good service but we can not please everyone. I feel you tried to take advantage of us and on this occasion i was not prepared to be had over by a customer with a case of memory loss and buyers remorse.

Charis Owen in response to Don’t bother! Big SCAMMER.

This review Is very true, I’m not tarnishing your company what would be my gain Carl? I’m simply making other potential customers very aware of your unprofessional dealership. Just to start things off Carl, my car may have been the ‘best price in the country’ if the car matched the description you listed. You told me the car was immaculate however you know that wasn’t true you failed to mention me the head light covers needed repairing and 2 rear tyres had cracks in them? I presume they also don’t come under warranty, laughable. Also Carl you lied about the cars paperwork why advertise the car saying it comes with ALL MOT AND SERVICE history if it doesn’t? Service history had two years missing? And all you offered was a oil change! I had to fork out for a major service. Seems like you care more about the ££ than the customers. Also Carl let’s re jog your memory I never negotiated £200 to be taken off the car as you very much wanted to make the point that you absolutely do not drop the prices on the car as again ‘you sell them for what there worth’ which is laughable. So Thankyou Carl for making this experience for a young girl very poor I hope you are ashamed. Do not use!

Charis Owen in response to Don’t bother! Big SCAMMER.

Thankyou Carl for your dreadful remarks ‘not prepared to be had over by a customer with a case of memory loss and buyers remorse’ what a lovely professional man you are to a 18 year old girl.