I've enjoyed driving BMW cars for the last 13 years, but won't buy another one. My 'approved used' 1 series from this dealer developed 3 rust spots on the tailgate at 4 years old. Asked them to have a look last week, to be told they're stone chips. The man who looked at it was then rather rude when I didn't look excited at his offer to quote me for a repair. The independant bodyshop who are going to fix it were pretty sure they're not stone chips. My next car will probably be German, but it won't be from Munich. It's always a bit of a shame when a business is happy to throw away future business for what would probably cost them a couple of hundred quid!

I was looking for an item for my motorbike. I called twice in the morning to be told Megan would call me back within 15 minutes. This didn't happen!! I drove down and walked around the showroom for 10 minutes before anyone asked if needed any help. I explained what I wanted and was told the lady would be with me in a minute, so I was directed to have a free coffee. After 25 minutes I tried to find a free person to talk to but only one was salesman was on the shop floor who was talking on the telephone. I eventually found Megan who had walked straight past me and went to someone who had just walked in! She was helpful in trying to find the product but unfortunately it was out of stock. What makes things even better was that she called me at 4pm so say that she was returning my call! The whole Chandlers Bmw experience was absolutely shocking. Senior managers are seen walking the shop floor and not engaging with customers, thank christ I bought my car and motorbike from a decent dealers. Would I go back to them, never!!!!!

DO NOT BUY A CAR FROM THIS DEALER I was told my car would be delivered in February. With everything going on in the world right now I asked the question of is there a chance it will be delayed, I was told multiple times no it is on track. When I hadn't heard anything in February I phoned again where I was told the delivery date had been moved to March but could come in before then. I chased Chandlers BMW again in March as my delivery date was only 1 week away where I was told that I didn't even have a build slot allocated yet.. the company are total liars and will do anything to get a sale. They provide absolutely no communication with the customer what so ever. Employees which I dealt with are: Callum Denega Robert Eames Chris Rooney I would rather pay an extra 100 a month than have to deal with this lot again!!!

I took my car to Chandlers Rustington for a Full service, they have looked after our X5 for the last few years. When i took my car into Chandlers everything was working perfectly on the car, it just needed a full service £680. They serviced the vehicle and i was sent a video stating the vehicle needed no further work and everything was working perfectly. When i came to collect the vehicle it had a message on the Idrive i had not seen before. It stated "No Acoustic Tones" which i never seen before, All the sounds from the vehicle had stopped No Radio, warning sounds of any kind. I drove the car home and phoned the garage. They told me to bring the car back the next day and told me it was probably something small. It turns out a part had stopped working and it was going to cost £880, i explained the part was working fine when i brought it in. The guy disagreed with this, but he said he could plug it in and tell me exactly when the part failed. Which turns out to be when they had my car, they refused to acknowledge this fact and it was "just one of those things". I spoke to the manager and after a heated discussion he agreed it happened while it was with them but he would still charge me £550!! I had no option but to pay for this repair but i feel very let down by Chandlers. I will never bring my car to them again, and intend to make a formal complaint. I`m writing this review in a aim to warn others when using this garage. I have also emailed the TV show "rip of Britain" to see if they could help me further. As BMW head office say it`s all down to the dealership!.

Can only echo the sentiments of previous reviews. Poor service from the moment they have your money, lies on presentation video, car had to go back for repairs etc etc. would never go back to Chandlers or any of the GROUP 1 dealerships.

just picked up my new bmw x1....a hassel free process....with helpful handover from Marcus...clifford

I can't fault the car that I've purchased, its amazing. It's more the service wrapped around it. Having read the reviews from other customers, it was a reason that made me think buying a car virtually from Chandlers would be good. The sales process was ok, wasn't outstanding, but I knew what I wanted and got it. During the follow up communications (that I was driving myself - no pun intended) I was led to believe that I would be receiving certain extras as part of my purchase. Come delivery day and the excitement of seeing the new (used) car all is great. Its only really after having time to reflect and review - everything that I was told / led to believe as extras - never happened! even the basic of having the car valeted (had fun finding dust and dirt in the car, with empty sweet wrappers in areas that showed no car was taken to clean that car at all. Then during these current unprecedented times - the car was delivered (instead of coming on the back of a van/lorry - it was driven, so wasn't sanitised / cleaned from that perspective) the BMW seller wasn't wearing a mask (possibly due to health reasons) - just these little things that made the experience, from what I was expecting, pretty poor. To be honest I had a better time getting a car from a car supermarket previously. I guess i'm just unlucky that it was my time to receive this experience, compared to all the other good reviews. Great car, poor everything else!

Absolutely disgraceful service by a bunch of charlatans. Took out a service plan for my bmw where I was paying £30 a month. Called up as I was told my first service was due in January, so I decided to book in. The service was carried out and I go to pick up my car and I’m told that I need to pay £110 because the service was actually due in March / April and the monthly payments won’t cover it. This isn’t my issue! If I was told correctly of the date of the service I would have booked it in March. They refuse to cover the cost themselves even though this is their customer service error by confirming my service was due in January. Now they won’t release my car until I pay them £110 for something I wasn’t even told about and are threatening to hold the car for 3 months. Disgrace.