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When I picked up my car the original damage had been repaired but in the process substantially more damage was caused to the strap above and below the bumper. The next day, after I had to chase them up, it was agreed that something went very wrong and Chandlers agreed to pick up the car to fix the damage they caused. In the end they had my car over a week in total, and caused again more damage, having to order in more parts, delaying the return of my vehicle. I must say that I would be very reluctant to return my vehicle to their shop in the future.
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I cannot believe the lack of communication i received from the salesman at Chandlers Brighton BMW when I inquired about a car that was on the website. He wasn't sure they had it, took my number and said he would call back but he never did. Subsequently I called another BMW dealership and guess what, I bought their car instead. Surely this must go down as the worse customer service ever. Maybe he didn't want to sell a car that day. I would welcome some sort of explanation as my new car might be serviced by chandlers as they are my local dealer but then again maybe i cant be bothered either.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Chandlers Brighton BMW
BMW House Victoria Road
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