Young guy who served me was excellent, very attentive, helpful, polite and took a genuine interest

I had above and beyond service from Jay he kept in touch with updates about my car and managed to get it back to me on time Thanks so much Jay

I purchased a 4 year old Kia Optima in November 2022 the vehicle has been back to chapel house 7 times including 3month stay for a new turbo - the car is still not fixed some 5 months later, the aftersales staff do not communicate, they do not answer the phone - rarely return phone calls when requested - some are aggressive and dishonest - i recommend that you avoid this dealer - this has been my worst experience in owning a car i have ever had

We recently puchased a Kia Niro at Chapelhouse Southport. Tom Barrett the young man who dealt with us was very professional and courteous.Nothing was to much trouble and went through the workings of the car in detail. Would not hesitate to deal with them again.

My daughter with my help purchased a car in August 2019 and we took out a special offer with Chapel House of a 3 year RAC Road recovery deal for £300. When recently my daughter needed the RAC she was informed by them that the deal only lasted 2 years and they couldn’t assist her. I visited the company several weeks ago and they promised to give her a free 12 months Recovery cover with another company but she wanted to clarify that as she lives in Scotland that this company covers that part of the U.K. Despite constant phone calls and emails by myself and daughter they haven’t given us an answer, Obviously they want us to forget the issue and go away which we will not do. Dealing with very dishonest people.

From when I entered the showroom to picking up my car I was kept informed how things, were progressing. Shane, was friendly, courteous and professional and a credit to the company if I could give him 11 out of 10 I would. Phill Holland

I have reported a fault on my new (ish) MG3 ( 209 with just 6k miles on it) I have been made to feel I am wasting their time they have had it in THREE times third time saying nothing wrong. At the point of dropping it off for its third visit I left letters for service manager asking specific questions - 2 months on NO REPLY - when I first bought the car June this year the service record and handbook were absolutely soaking wet, this was in my letter to MG Manager as again STILL waiting for replacements so I have NO instructions for this car. UTTERLY APPALLING AFTER SALES CARE - AVOID LIKE THE PLAGUE