My daughter with my help purchased a car in August 2019 and we took out a special offer with Chapel House of a 3 year RAC Road recovery deal for £300. When recently my daughter needed the RAC she was informed by them that the deal only lasted 2 years and they couldn’t assist her. I visited the company several weeks ago and they promised to give her a free 12 months Recovery cover with another company but she wanted to clarify that as she lives in Scotland that this company covers that part of the U.K. Despite constant phone calls and emails by myself and daughter they haven’t given us an answer, Obviously they want us to forget the issue and go away which we will not do. Dealing with very dishonest people.

From when I entered the showroom to picking up my car I was kept informed how things, were progressing. Shane, was friendly, courteous and professional and a credit to the company if I could give him 11 out of 10 I would. Phill Holland

I have reported a fault on my new (ish) MG3 ( 209 with just 6k miles on it) I have been made to feel I am wasting their time they have had it in THREE times third time saying nothing wrong. At the point of dropping it off for its third visit I left letters for service manager asking specific questions - 2 months on NO REPLY - when I first bought the car June this year the service record and handbook were absolutely soaking wet, this was in my letter to MG Manager as again STILL waiting for replacements so I have NO instructions for this car. UTTERLY APPALLING AFTER SALES CARE - AVOID LIKE THE PLAGUE

Part exes a celerio 2015 for brand new 2018 model. Done 5600 miles in 2 years and clutch is now faulty. Went to chapel house and they were not interested. Said it was not covered under warranty and waited all day. I am 79 years old and a very careful driver. Avoid this dealer sat all costs. Worst aftercare I have ever experienced

Where's, the details of your letter after our tel call 18 april this year, please?????

Well I am disabled and cannot read and write and my ex husband was getting a car for me and it was not cheap and the miles on agrment number were far from right they were 5000 higher and I took out cover for repairs but wen I had phoned because of the higher mileage Chapelhouse Southport told me I was not covered wen this as now came 2 light as I am selling car not as it not only dropped my money selling also with in first year I ad paid out £1400 in repairs and drop £500/£600 in sale price please can any one tell me how this is an error as the error as began from start 2 finish I thought that a mot was a important document.

I have bought a brand new vehicle from Chapelhouse Southport. Within weeks I was stranded numerous occasions with a faulty gearbox. RAC shipped back with 'no faults' found and a standard re-calibration of automatic gearbox each time. The first time his happened the car was only 3 weeks old. Currently have a further fault unresolved since November 18. Stonewalled on each occasion I called to speak to someone to get it resolved. When I eventually spoke to a manager (had to go in and demand face to face meeting) given false promises of manufacturer testing. Chased this up again to being stonewalled and this manager never being able to take my call! Disgusting treatment. I have no words to describe how I feel after spending a considerable amount of money on a brand new vehicle to be left like this. This dealership should be brought to task for dodgy practices. I have had to escalate this matter to the MOTORING Ombudsman. I can only pray that they can take this forward to a satisfactory conclusion!! Avoid these sharks at all costs!