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7 reviews from our car dealer reviews community
Leave a review for Charles Hurst Newtownabbey
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7 reviews from our car dealer reviews community

Leave a review for Charles Hurst Newtownabbey
Leave a review
"Pathetic Customer Service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely WORST PATHETIC customer experience I ever had. Avoid like plague. Bought a £50k Alfa Romeo Stelvio. Was lied to by salesman and given run around and ignored. Warranty and aftersales non existent. compalined to Sales manager and passed to 5 different people as staff dropping like flies. Contact main customer service/complaints. Zero response and not forced t go legal route. I would advise anyone to stay well away and do your homework/ Word cannot express my frustration....... Thanks for quick response below. Its a pity tour colleagues are not as responsive. I have sent mail and await as prompt a response. Even gets better. Having complained for 8 months and being ignored. They eventully agreed to return and refund in full for car. Got verbal and writtten approval from 2 senior staff memebrs. Brought car up with all paerwork, keys and V5. Was promised money would be in my bank within 3 days. Got a call 2 days later and told were deducting £3,000 for mileage. Never mentioned or discussed. Eventually went egal and response was a wriiten threat to report me to authorities for their mistake. Unbelivable and going legal and will cost them twice as much monet for their mistake. They have my money and my car ...... Will upload all documentation to websites and car forums once case is complete. AVOID CHARLES Hurst AT ALL COSTS. NIGHTMARE

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"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently picked up a BMW 1 series from the Newtownabbey branch and couldn’t be happier with it. Glenn and Jonny were brilliant each step of the way, car was gleaming when I picked it up. Any questions I had were answered immediately and the whole process was very smooth. Would definitely recommend.

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"Friendly helpful staff "
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have just purchased a Volkswagen Golf the bonnet and bumper needed tidying which they did to a high standard Garner and Claire helped us through the process and both have said any problems just give them a call so far so good thanks again Garner and Claire Gary and Jackie from Lurgan

"Excellent Customer Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don’t normally take the time to review a company but on this occasion it was a must . We had the most excellent service from Dean at Charles hurst Newtownabbey He didn’t make it a sales journey or have any of the cheesy add on sales patter which was very much appreciated He listened to what we wanted and gave us all the information we needed Dean took the time to present this to us in a very clear and Informative manner with lots of options to meet our needs which enabled us to feel in control of our Purchase Thanks Dean and it was a pleasure doing business with yourself We look forward to picking our new car up

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"AVOID "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID AVOID AVOID I have been told many bad stories about this company and believe the only good reviews are from commission payed employees. I paid a lot of money for a VW Golf from these people. After approximately 3000 miles I realised the passengers footwell was soaking wet. I took it back to them. They had it for 7 days claiming they sealed a rear speaker to fix the issue. The car floor is now soaking. They have undoubtedly made the problem worse. They are now saying this damage isn't anything to do with them. Why then did they work at the car for seven days. Their employees are obviously totally incompetent. Utterly rubbish service from Charles Hurst. They obviously sell dodgy vehicles. Avoid at all costs and spend your hard earned money elsewhere.

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"Car purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought the Toyota c-hr from dean on 16/01/2021. Dean was very friendly and down to earth, we had. Good laugh and he made me feel very comfortable. Everything was very socially distanced and all rules were adhered to. I’m so pleased with my purchase which was made easy and comfortable with Deans help. I would definitely recommend Toyota especially Dean for his helpfulness from start to finish, he even rang me today for a follow up, making sure I was completely satisfied with my purchase. I’m delighted.

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"Do not trust"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car (which I am very happy with) with guarantee of 3 yrs free servicing instead of getting money off sale price. I was in my 20s, female and had to borrow money to pay for car. On going to drop car off for service, was told no record of free servicing on my file, and salesmen deny giving me the deal. Made to feel like a crook and a liar. No apologies given for not calling me to clarify this; I had to drive long distance to drop my car off, was unwell and had brought my baby along whole journey too. Could have at least had decency to call me to discuss instead of putting me to trouble of driving distance and claiming I was a liar in front of people in show room. Extremely disappointed in the ethos of this company. Make promises at sales then renege on them. I wasn't wise enough to get this guarantee in writing, I was told at the time it was in my file on the computer but didn't see it with my own eyes. Do not trust anyone in this company, especially Richard.

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Dealership Information

Charles Hurst Newtownabbey is an Franchise dealership that is based in Newtownabbey. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews3.4 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
1
Poor
1
Terrible
1

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  • Contact Information

    Address

    Charles Hurst Newtownabbey
    Antrim Road
    Newtownabbey
    Antrim and Newtownabbey
    BT36 4RF

    Get in touch

    028 9083 0050
    http://www.charleshurstgroup.co.uk

    Opening times

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    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Charles Hurst Newtownabbey

    Company Formed: XXXXXXXXXX
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    FCA Ref: XXXXXXXXXX
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    VAT Number: XXXXXXXXXX


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