0% Reviews
replied to
75% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


8 reviews from our car dealer reviews community
Leave a review for Charters Reading
Leave a review

8 reviews from our car dealer reviews community

Leave a review for Charters Reading
Leave a review
"Dreadfull Service!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this Peugeot Dealership at all cost. After using Robins & Day for years and being very happy with their service,I decided to use Charters Peugeot Reading for the first time as they were more local to me this time. Biggest mistake of my life! I had booked my car in for a routine major service which was supposed to cost £295. But on the day of the service,I was called by the service department saying they had found another fault and this was going to cost me £300 more! As I am not a technician and the department instilled a sense of panic into me and I agreed for the extra work to be done. When I went to collect the car,I asked to examine the part they replaced and I didn't see any defect with it,but I paid the full amount of over £600! On checking the service book I was shocked that it was filled out wrongly by a supposedly qualified technician! it was then that the problems got worse and I began to suspect that the extra work I was told was needed was actually needed. I suspected the dealership made up a non existant fault to extort more money out of me! When I raised the issue of the unnessecary work and my service book filled out incorrectly with the Aftersales Manager and the Director of the company they were simply not bothered. It seemed to me that they had got their money out of me and were not prepared to rectify matters. I had to question the fact that if a supposedly experienced technician was incompetant enough not to fill out a service book properly, how could I be sure he actually carried out the service or the supposed "repair" competantly? I bitterly regret using this Dealership and I strongly warn everyone to avoid them. I think they are crooks and conmen!!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Good Part Exchange"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Three years on from purchasing my nearly new Rexton W, for practical reasons, I have now made a part exchange for another car which they had in stock. The experience was generally good, despite there being a few issues found with the new purchase. However I must say that Iqram sorted things out as he had agreed to and a happy conclusion was reached. The whole transaction was carried out in a very helpful and informative way, thanks to Iqram.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Excellent Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with my new Citroën C1. Iqram offered a good deal with the part exchange of my car. He dealt with all the necessary paperwork and delivered the new car to my home; everything was done by phone and email because of Covid-19. Highly recommend.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Purchase of a used car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a used car from Charters, Reading with Iqram. Excellent service, straight talking, would certainly recommend contacting Iqram if you are thinking of buy a new car.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Excellent, friendly and honest service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a Mini Cooper Clubman from Charters in Reading. Was served so well by Iqram who was straightforward and helpful and not pushy at all. He sorted the car, MOT, tax and finance in a friendly and relaxed manner. A very unstressful experience and I now have a service agreement to get my car regularly cleaned and serviced at Charters. Would definitely recommend.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second car I have bought from charters reading and once again the service was excellent Iqram was as usual very good., professional and very helpful with all aspects of the purchase of our car would recommend them to anyone looking for a car

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Take Your Money and Run!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my Car From Charters Reading I have endless problems with the car but what has made me really mad was i needed a Tyre replacing due to a puncture and when i went to get the nut lock from where the spare Tyre is kept guess what there wasn't even one there in the space where it should of been so i rang Reading Store but i found the sales guy rude and just refused to replace the key so i have to foot yet another bill for this car which is only 18mths old!!, I will never buy from them again or will any of my family and friends please Be WARNED!!.

"Very good service and helpful sales staf"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having used Charters Reading for servicing my Peugeot 3008 very efficient, I was pleased to have a similar impression on buying a new SsangYong Tivoli. The sales representative Iqram Choudhury was very helpful and knowledgeable and clearly knew the product and the after sales queries were dealt with swiftly.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Car Leasing Deals

Kardi Powered

Dealership Information

Charters Reading is an Franchise dealership that is based in Reading. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
8 reviews3.9 out of 5 stars — Rated Very Good
Excellent
6
Very Good
0
Average
0
Poor
0
Terrible
2

Add Review


Contact Information

Address

Charters Reading
Oxford Road
Reading
RG31 6TQ

Get in touch

0118 402 4776
https://www.chartersreading.com/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

75%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Charters Reading

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more