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Don’t recommend avoid buying a car from CHURCHS PERFORMANCE CARS Billingshurst liars dishonest and after sales are the worst ever come across. They are denying me basic consumer rights. Was mis sold a M140i on a Friday as standard as it turns out had a stage 1 remap confirmed by BMW, when I told Churchs( next working day) they were very rude (Ryan) I wanted my part ex back it was still on finance told them not to pay it, so guess what they did went ahead and paid it even though they knew I wanted my part ex back so it’s now made it difficult for me to have it back which after being advised they are now the legal owners as they have settled the finance by the finance company by law I don’t need to have it back. The director then got back to me “Glenn” with a “reasonable solution” where I can hand back there car but they demand £16.5k in order to facilitate the reverse, which could’ve been easily avoided had they not have settled my existing finance on that car but when they learnt I wanted my part ex back they rushed to raise payment to make it difficult to facilitate the reverse. I was well within my 30 days consumer rights act to hand that car back and within the 14 day click and collect rights even if I didn’t like the drive or colour but somehow has made my life a living hell by not accepting the car back and I’m now without a car. I am now stuck with a car on finance sitting in the garage wasting away which I’m paying for which isn’t being used as they refuse to take it back and denying me my consumer acts right. Didn’t have a chance to test drive or view under current climate so bought the car based on trust. Don’t trust this car dealer biggest mistake and regret, read reviews online which made me travel 150 miles. I will post this review everywhere to stop another innocent customer making the same mistake, customer service is the worst I’ve experienced by far this is a frustrating stressful purchase which has put me off buying a used car for life and dealing with a independent used car sales place. Now I am going through Santander finance current finance to have this car handed back all proof have been sent over along with original adverts no where stating it had been modified and other ads which states when they are modified and evidence from BMW. Avoid buying a car from them unless you want a dissatisfying car buying experience and when it goes wrong they don’t want to know and deny you your rights! I also have complaints logged with citizens advice bureau and the motor ombudsman. This is the lengths I’m now having to go down as they are being unreasonable and they are at fault, all I did was purchase a car I thought was unmodified.
Cannot recommend Church's enough. Charlie went above and beyond for me and made things so easy for me even in these testing times. Car was completely cleaned and sanitised ready for collection and the whole process was without any stress or hassle. A++++. Love it.
I've just bought a Merc A45 from Church's and having not bought a 2nd hand car for a while I was a little skeptical both buying from a dealer and also buying without seeing the car, however from my initial contact with Charlie to picking the car up yesterday I have been delighted with the process of buying the car. There was no pressure sales on the initial call and once I'd decided to buy a car, they arranged a video call and Jon showed me the car via a whatsapp video call in real detail. I traded my old golf in and was given sensible money for it (for me taking away the agg of selling my car). Anyhow, picked up my A45 yesterday and it's exactly as had been described. Perfect purchase as was no hassle at all. I've just gotta keep my licence now! Highly recommended.
I purchased a Vauxhall Astra gtc vxr from Church's and fell in love with it . I had an issue with the car but Glenn made sure this was dealt with and fixed. Great communication between emails and telephone calls lead to the return of my car and one very happy customer. Thank you .
It can be difficult to find a good trust worthy car dealer, after many years of purchasing cars though main dealers at a much higher cost, I finally found Church's Performance Cars who supplied me with my DB9. The whole transaction was smooth, I part exchanged two vehicles and was paid a fair price. If you are looking for a performance car and want to deal with a professional team who not only know the car brands but provide fantastic service then look no further. I will be returning at some point and my new weekly routine is to check their current stock list!
Pleasant and smooth transaction Ones stunning example is not anothers Car handed over not clean, prepped by a outside third party favourably to maximise profit I had to immediately replace the rear brakes (Chuch paid for parts I stood the labour which still left me feeling dissatisfied) I had only driven the car home 250 miles if I didnt live so far I would have walked away but the positives of new tyres, wheel refurb and full bmw history made me take it my search was exhausted When sales staff start playing the violin about we havent got much profit in the car you do worry All in all not too bad 6/10
I can't fault Church's Performance Cars one bit. I recently bought an S4 Avant from them, a car which for a while I have been trying to find the perfect one. I saw it on Auto Trader and immediately called them up to ask a few questions. They were very helpful and gave me all the information I needed. I then call back and asked if I could put a deposit down as they are a few hours drive for me and I didn't want to lose it, and they said I could. They then look the car off their website and Auto Trader immediately and said it was mine. I then got a call to say there was a stone chip and they wanted to fix it before I took it away, something that didn't bother me too much but the fact they wanted the car to look perfect made me realise they take very good care of their cars! Something me and my in-laws definitely noticed when we got to the show room! They were so friendly and easy to chat to when we got there, something that made me feel very relaxed and comfortable about buying from them. There was no pushy sales, just if you like it, it's yours. So I just want to thank you all for the smooth and easy purchase of my new car. I love it!
Charlie at Church's Performance Cars went out his way to rectify a mishap and went above and beyond ensuring that I was happy. A credit to Glenn he helped to remediate the issue swiftly and assured me Jon who I never met initially would give me an honest explanation of my 1st visit. Again I travelled down and before asked of the bodywork of the car even though it had just been done I asked for clarification and Charlie went all the way cleaning an already valeted car and gave it a proper inspection, getting others to check to ensure I would be satisfied. I travelled down and It was a shame I wasn’t patient to trust them. Don’t know who the other guy was who I had a bad experience with but Charlie, Jon and Glenn were superb and I will sure to be buying more cars from them and I have complete trust in them that I won’t bother travelling to inspect the car now and will just pay and either pick up or get it delivered because they have high standards it’s now evidently clear and they will make sure the work they do is fit for a King or Queen. No BS, no odd job fix or amateur work. They really care about the customer and the cars.
Struck a deal with Churchs Performance Cars & left a deposit for a BMW M5. Seemed like a very good outfit....... until they got my money. I asked to have the car inspected but all they did was give it to a garage they regularly use who gave it a thumbs up, which in my opinion was not unbiased. So I requested the car be taken to the supplying/servicing main dealer for a thorough inspection at MY COST. I was told they are not going to that. VERY SUSPICIOUS. When I asked for my deposit back I was told I wasn’t getting it back. Then came the plethora of emails back & forth. Finally they capitulated under threat of having the car inspected after the purchase and anything found wrong with the car will be dealt with through legal channels. The BMW inspection found the diff seal leaking & new discs required on the next brake pad change.. No big deal, We now knew what we were buying and the cost to get it rectified. That’s all I wanted, PEACE OF MIND. They completely ruined my buying experience of a car I had always wanted with thier cowboy attitude which is something I last experienced back in the1980s.. On the day of collection, I once again inspected the car before I paid for it but found a HUGE scratch on the passenger door which they denied knowing about and then went ahead and blamed the main dealer where the car was inspected and refused to accept responsibility for the damage. I don’t even think Arthur Daley would have the balls to say such a thing. The car was in thier care but couldn’t give a damn once they had my deposit. And on top of that, the faults I pointed to them when I first viewed the car had not been rectified even though they told me they have. Great garage they use for thier inspections, yes?!! My brother was interested in an M2 they had for sale but flatly refused to buy anything from this outfit after my experience. The front looks good but most of the cars don’t belong to them and are infact SOR. I must say, credit where it’s due, they refused to accept payment for the BMW inspection that I had requested but I think this was more out of eating a large slice of humble pie rather than repairing a relationship for my return of custom. Take my advice, if they have a car you want, go elsewhere and get it. You’ll feel better about buying it from someone honest. If you decide to deal with these tyrants, get EVERYTHING in writing and take a picture of every panel of the car of your choice before you leave. DO NOT TRUST THIS OUTFIT. They are smiling assassins. I know you cannot please every customer 100% of the time but when you ask the salesman isn’t the customer always right and his reply is NO! NOT REALLY. Then alarm bells should be ringing for other perspective customers.
Glenn Thorpe from Church's Performance Cars in response to BUYER BEWARE
As a business owner I do recognise that occasionally things go wrong or mistakes can be made and when this happens I am always willing to put my hands up, apologise and accept criticism where it is due. On this occasion I am pushing back because the review you have left is unfair and misleading. You placed a deposit on 10th December on an outstanding 2007 M5 at a discounted price which you negotiated on the express agreement that collection was to take place on or before 30th December to meet our business needs (3 weeks on hold is a little more than we usually like to agree to). During this time we turned away a significantly higher offer on the car which is of course only right. As the 30th Dec approached you promised that you would honour your commitment to collect on New Year’s Eve, however in the last week, you went on the missing list, avoiding our urgent calls to reach you and not replying to our messages. You then contacted us on the 3rd of January saying you had been busy with work, but insisting that the car was inspected at Vines BMW Redhill, no where else, 15 miles away from us, prior to completion of the sale. This was not nor ever would have been part of any previous request or agreement. We view this as an entirely unreasonable request at such a late stage especially as the car had been serviced at Vines Redhill less than two months prior, inspected by a reputable local garage. You are correct that we reluctantly relented and took the car to BMW two weeks later when you still hadn’t collected. It is a shame that good relations broke down, the M5 you bought is a truly outstanding car as confirmed in the end by Vines, I am resolute we did nothing wrong and that your lack of integrity in keeping to the original deal was to blame for the bad feeling. I resent your comment that we are a business of SOR stock this is simply not true, we sold over 400 cars in 2018, of those less than 10 were sold on sale or return. We currently have over 60 cars in stock, all ours. We do pride ourselves having great cars and good customer relations. However doing business in a pleasant and upright way cuts both ways and most of our customer play their part, unfortunately you did not.
Called Churchs Performance Cars to make a deposit on car I wanted. Dealer busy so asked for him to call back nothing for an hour , sent an e mail as well an hour later one came back saying we have taken deposit an hour ago. I think they play potential buyers against each other to drum up a sale . Very old school tactics. Don't get me wrong communication very good. Make your mind up for yourself.
Ric in response to Total played by them
I initially enquired about the same car I made a complaint about and had to chase up. I got a response end of day so didn’t leave me much choice except wait until the next day which was disappointing considering I first called up at 2o clock that day. Never the less they got a deposit put on the same car the next day and I was notified by email the car had been sold. Week later the car was back on the market because they say the person got rejected numerous times on finance and they still have their deposit. After my bad experience detailed in my review. I emailed the boss to make him aware of a wasted journey when I put a deposit down and was misled by the advert and what was communicated to to me. He responded that he trusts his team and he is not able to accept that they were not communicated to me deliberately or as a result of dishonesty. I told him to listen to the calls in the Autotrader account. I was happy dealing with Glenn as he was prompt, helpful but with a bad experience at first with the same sales guy, he passed me back to the same one and It was a waste ever since that, plus the money spent on travel to see something that didn’t fit was primarily promised on the phone or in the advert. It was nice when I wanted my deposit there was no problem in getting it back but as I wasn’t buying what 1 sales guy was saying to change my mind, I made it clear I just wanted to get a taxi and find my way back home or to find a car. Jon pointed at the pub saying it’s a lovely place where I can get a drink and order a taxi and wait. Enough said.
If you are looking for a performance car such as an Audi, Porsche or Jaguar then you might want to give Church's Performance Cars a call. They are based in Billinghurst and provide not only a choice of some of the most popular brands within the car industry but also offer finance packages on site.
Manufacturers: Sells a variety of makes and models
Church's Performance Cars
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