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Bought a van from this garage in November. Van excellent, aftersales excellent. Can't praise them highly enough, Service was exceptional Highly recommend.
I purchased my car in March. I spent £4600 in the hope of getting a good car that would last. Since purchasing it I’ve had nothing but problems. At first the dealer payed for those problems to be fixed under warranty. Two weeks after the warranty ran out the car suffered serious fault when the power steering pump failed. I contacted the dealer only to be told the warranty had expired and he offered no help. After spending a lot of money getting it fixed the car is now back in the garage again with an electrical fault (possible alternator failure). I’m getting rid of this problem car ASAP. While the faults are out of the dealers control I still think he should if offered help with the power steering pump. It obviously wasn’t worth informing him of the latest fault. AVOID!!
mike Ackers in response to Poor
Update. Brian offered to take the car back as part exchange for another vehicle and gave me a goodwill payment. Much appreciated. Thanks.
Holly in response to Poor
was this church barn auto in Blackpool
Mike in response to Poor
Bought a car from them within a few days engine management light came on along with a problem with one of the tyres. Rang the garage to be told a mechanic would be in touch which never happened but luckily the light did go off. Two and a half months later the car starts shaking badly when braking. As it was Christmas and I was worried about driving the car I quickly booked it into my garage to get fixed. £270 later and new break discs and breaks I contacted the garage to ask if they would pay at it was still under warranty only to be shouted at and hurled abuse at. Awful customer service! Apparently they use the car garage I took it to get fixed anyway but they tried to get out of paying. After them putting their foot in it and saying all the cars they sell come back with problems (which I thought was a really weird thing to admit too) they sent me a cheque for £57. Absolutely joke. Needless to say a lot people now know what they are really like and will not touch them. Also promised a run flat tyre only to have a standard tyre put on and I’ve only just found this out today! Also advertised car has cruise control when it does not. They will literally tell you anything.
B Middlemas from Churchbarn Autos in response to Avoid avoid avoid!
This person did not contact us before she went and had the work done then expected us to pay. The parts were the amount a cheque was sent. She should have given us the car to repair first as is the usual procedure. It would have then cost her nothing.
I have just purchased my 6th car from this car sales showroom,5 of them have been excellent and reliable and not had one problem with them,i had a couple of problems with one of them and to be fair to Brian at churchbarn when informed he said he would get them fixed and true to his word he did.I'm not the most patient guy in the world and sounded of a bit to him on the phone, but again to be fair he kept to his word and got the faults fixed,i trust this car sales company more than any other in the area and I would highly recommend it to anyone looking to purchase a reliable 2cnd hand car and I'm quite a fussy guy, so thank you Brian and your team.
Wonderful service very fast and efficient dealers over the moon with my purchase and would recommend them to anyone.
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Manufacturers: Sells a variety of makes and models
159 Highfield Road
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