They advertise easy and no faff unless, of course, you have an issue with the vehicle you bought from them... Then you're on your own and their complaints process is hugely inadequate so don't expect a response with any substance. I still have the engine management light on from the day I collected it, 26th April 2025, despite assurances from the Manager and service Manager in the Corby branch that a mobile mechanic would be out to repair and they emailed the part required on the day. Now I have no response, no part, they claim no order and that's on top of damage that was covered by dirt (Yes, very grubby and dirty car on collection) and undeclared on the sheet. It's amazing how terrible this companies customer service has gotten since I bought my first car from them 2 years ago. Next step is reporting to Trading Standards, Motor Ombudsman and the finance company. To add insult to injury they haven't cleared the finance agreement on my last car so I'm paying for a car I don't have... Absolutely disgusting service.

Brought what we thought was a fantastic car and value for money! End of the year 2024 our family was on the hunt for our next family car, took to the web and found some great deals on the Cinch website, choosing to ignore feedback and reviews we decided to buy a vehicle from Cinch…this is where it all went wrong. Around a week after purchase and finance sorted - we received a phone call saying the car is being delivered likely to be the afternoon, brilliant great service even giving us a tip off of a time…same day several hours later, a phone call from cinch advising our car has broken down, Recovery has been called out if it can be fixed/ sorted on road side it will be and still delivered, if not it will be sent back to Corby to be sorted ( all good so far and reassuring) either way will receive a phone call letting us know…hour later and no phone call…delivery driver turns up - gets out of the car, ask if car is sorted to which his words where…the errors went away, you have 14 day MBG and 90 days warranty…enjoy the car - and left swiftly. First impressions of the car - looks great, super chuffed - step inside the car, the smell of cigarettes, and ASH on the dashboard, push that to one side let’s take it for a spin as anyone would…15 minutes the Car going into limp mode, transmission errors, erratic gear changing, get the car home at this point Cinch are closed, so everything’s prepped for a phone call following day…get through to someone who takes all my details and gets my BMW booked in with a local Ford Garage several days later as they have an agreement with them, same day of it going in…”we can’t touch it, it needs BMW due to the gear box” another phone call and another few days rebooking to “BMW garage” same day…it needs a new gearbox, we’ve let cinch know…naturally something like this you’re worried about what’s going to happen, we’re Car Less and no means of transport for our family, several days later I’ve had to call Cinch as NOTHING FROM THEM, sorry it’s with the warranty team it needs to be approved for next stages we can get you hire car (sounds good at this stage) - go and arrange drop off to get hire vehicle - you’ve got to pay a deposit for this pleasure…paid as naturally it’s all Ok, Cinch will sort it… Several days, No news from Cinch - Note every day BMW Customer service team calling me advising of nothing…another phone call to Cinch - nothing passed yet… weekend is here, Hire car company calls…you need to return car back? hold on Cinch told me they’re sorting this out I have a hire car until our car is fixed? No, turns out you have to personally call Cinch to find out for an update and then request the hire car longer…another week passes, another Saturday of hire car company saying Car needs to be back, another call to Cinch same thing… *Please note - Cinch never called me once!!!!* BMW call today they’ve heard nothing..call Cinch it’s now going to someone higher for answers.. another week passes, another weekend extending hire car… I get a phone call from Cinch Friday afternoon - your car has been written off, someone will be in touch to discuss your next steps… Saturday comes, hire car company asked to return the vehicle, hold on Cinch have said they’re keeping us mobile until next steps, call Cinch yeah we will extend…any update whilst on the phone? not yet someone will call you… Another week passes, I call for an update…yes we have agreed to give you all your money back, finance will Unwind but you need to sort finance company out to get your money. ( already paid for monthly instalment even though we’ve not driven the car for the nearly 2 months this was going on) At this stage, ive lost all trust - nothing from customer service, nothing to give us a glimmer of hope that they care… Several days later - I phone for an update…oh yes sorry, has someone called you? We can’t refund you that amount on the card that you paid on so we need to BACS it…how long have you known about this (Saturday I phoned) - Thursday…has anyone called you…No hence my call to Cinch for update!!! Ok someone will call you Monday first thing…Wednesday still nothing…Phone again, money be in your account by Friday… Complain to Cinch…we understand you’ve not had a great time with us…we will give you £250 ONLY IF YOU BUY A CAR OFF US AGAIN… - just shy of two months of what I can only say was a total shambles of a company, extremely poor customer service and nearly two months of a verdict they evidently knew about a lot sooner. I have since sourced a vehicle elsewhere, financed, explained to the car garage the experience I had with Cinch. The only positive out of this was Enterprise hire car company being amazing and reassuring, along with BMW throughout the process. What a horrid 2 months we had with Cinch with nothing to show for it other than completely negative feedback for Cinch - terrible service.

Inaccurate listings and terrible customer service, please don't touch this company if you value your sanity. The car was listed as being without any imperfections, however, there were several inside and out when the car was delivered that were big enough to be fixed under the Cinch 'Used Quality Standards'. These clearly should have either been fixed or highlighted on the listing. This is what their own website says. I was disappointed when the car turned up, as it clearly did not match what was listed. I took photos and raised this with Cinch, but because I didn't do it within 48 hours (which is an internal policy apparently, that doesn't appear to be mentioned anywhere) they won't take any responsibility for the issue and just say their warranty doesn't cover it. All I actually wanted was an apology and an offer to get these imperfections fixed, which I would have accepted. Instead, I have been going back and forth over numerous emails to try and prove it wasn't me who caused these in the hope I won't get charged for these on returning the vehicle. You can't trust their listings, so I would avoid at all costs!

We ordered a car from Cinch. Paid the £2k deposit, plus a "£99 admin fee", and all good. Given a delivery date of two weeks from purchase. Ok, not problem so far. One week before delivery we were told that it would have to be pushed back, because there was no second keys. Suddenly it was missing. Not sure how they didn't spot this before we ordered and paid for the car, but nevermind. I called and explained that we would need the car to be delivered for the originally agree date, and didn't care about the spare key - they can come back to us at a later date, and get it synchronised. I was told I would be given a call-back to discuss options. Three times I was promised a call-back, and three times I was let down. I had to initiate a call-back each time to try and chase this up, and each time they failed to have a concrete answer for me with regards to the delivery date. I made it clear that if the car was going to miss the original delivery date we had better cancel the purchase, as we would need to organise alternative transportation. On the day the delivery was supposed to happen there was still no update. I called in to find out what the delivery time would be. Put on hold. Passed to another team. Was eventually told that they would be unable to deliver the car today, but that they would be able to organise a hire vehicle. "Will it be here today?" I asked. "No." they said. My response: "Forget it then - cancel my order." Absolute p***take the whole way through. The people I spoke to were perfectly polite, and professional, but the company is a f**king shambles, and doesn't know what it's doing. Messed us about. Didn't return phone calls when they said they would. Took our money, but failed to deliver on anything else, despite being given a whole week and multiple alternative options. Avoid! Avoid! Avoid! Avoid!

I made the mistake of trying Cinch for a change of car to replace my ageing Mondeo. They are simply dreadful, absolutely awful go deal with. I had agreed on buying a new car, with a part exchange package, and the young female Cinch employee assured me the car would be removed from the website so nobody could purchase it. So I went into town to secure the funds and in doing so surrendered several hundred pounds to cancel a fixed Bond I had taken out a few months earlier. About 30mins later I received a pathetic call from the same girl at Cinch saying that the car had been sold. Apparently this was owed to a technical hitch. If you believe that, you'll believe anything and all I will say is that if you ever look to purchase a car from Cinch, don't do it - you've got be either desperate or daft.

2 months ago i bought a car at Cinch, it came with an imperfection of a scratch of 10cm on the right side of the car, i didn't mind this and bought the car. As soon as the car is delivered, the scratch is not 10cm, it's THE ENTIRE RIGHT SIDE OF THE CAR, i'm not even joking, not just one scratch either. I immediately get in contact with them and i write an email complaining, 24 emails and 2 months later the best they can do is £50, it costs £800 to fix the issue, i had to go from valet to a body shop and polish the car to make sure i've done everything to avoid painting, all out of my pocket and time. I have done all the research and send all quotes given from professionals to tell me there's no mistake, it's scratched and it needs a new painting. Cinch told me to write to complains, which i did and no response, nothing, what a surprise. This is a clear violation of their policy and they don't care. If you bought a car with them and it all went fine, good for you, if you value your money, my advise would be to look elsewhere because if something goes wrong, they won't care or fix it. If you don't believe me just Google their financial situation. Absolute despicable behaviour!