Absolutely appalling customer service. I purchased a car and part exchanged mine. Was told delivery would be on the 5th Feb in the morning. Received a call at 10am to say there was an issue as the engine management light was on and a faulty was located. Well since that call I have had to constantly chase for any update, I call, I WhatsApp message and am constantly fobbed off by all customer service agents. They have taken my money and have not delivered the car, it's absolutely appalling. I wouldn't recommend at anyone. I just want to speak to someone to cancel the order, get my money back and never use cinch ever again Date of experience: 05 February 2024

My partner purchased a car from these imbeciles, which was delivered to a We Buy Any Car location on 25.11.23. The car appeared to be in good order, although we discovered that the bonnet lever inside the cabin didn't work. "It definitely worked before I left Kettering" the sales moron exclaimed; "don't worry though. It will be so quick and easy to sort with Cinch". Personally, I would have rejected the motor, but partner had been without a car for 3 weeks, and was desperate to get back on the road. On 27.11.23 she reported the issue. 2 days later the 12v socket stopped working. Several days after that an electrical fault warning appeared on the dash. Within 3 weeks 3 of the hub caps fell off during driving, as they were possibly the cheapest and poorest quality I have seen, and didn't fit the wheels properly. 2 months on we are no closer to getting the increasing number of issues sorted. We complained, but the warranty advisors didn't escalate the complaints; so we complained to their complains department, who claimed they didn't receive the complaint; so we complained again, and their response suggests that it could take up to 8 weeks to find a resolution. All the while, my partner, who is pregnant, cannot check oil, or top up the windscreen washer, or charge her phone when driving. I'm sure if all is well with the car people have a great experience. When it goes wrong these jokers are unable to help. They either * book you in at garages that reject bookings * Book you in at garages that aren't set up to carry out the repairs and diagnostics requires * Expect you to take a day off work and drive 100 mile round trips with less than 24 hours notice * Don't comprehend the seriousness of issues you raise. Now we have to refer our case to The Motor Ombudsman, and Trading Standards. We really don't need this right now.

The first car I tried to purchase never turned up, and was eventually cancelled. Then the second car arrived 30th Oct, and within seconds, started having faults. These faults clearly showed that the car had to of been boosted to enable the car to be delivered. After a week, of not being able to use the car, I decided to cancel the order, and return the car, which was supposed to be collected 9th November. The collector arrived 10th with the wrong pickup, now been told it'll be the 15th November. So currently, I have no car, no money, no means to get to work. 1 mistake I can understand, but this is ridiculous now.

These are con artist, and know exactly what they are doing to people!! selling faulty vehicles to customers, pin pointing blame/ faults with the car as fair wear and tear from the customer/delivery, selling cars with 70-80% worn tyres, and window wipers….lots or different customers and reviews with the same/similar issues with brought vehicles from cinch…electrical faults…warning lights…engine management light….worn clutches….worn brake pads & disc they are an extremely dangerous company and are cunning, they should not be allow to operate , but cinch I believe the government is responsible for it has it hands in at tax payers expense tv advertising for such a shameful & dangerous car dealer? this is why this is allowed to continue. If I could give -100 star review I would Please everyone avoid there and go elsewhere you will be involved in a battle with them as they know exactly what game they are playing, this is written all over trust-pilot also 1* I regret not seeing the reviews before I involved in this con artist car dealers. Avoid avoid avoid

My complaint is regarding the treatment of myself as a returning customer to yourselves after first getting a car before 'Cinch' became what they are today. I first ordered my Mini Cooper Hatchback on the 5th August 2023 as I was after a faff free experience due to my job making it hard for me to go out to dealerships, and as well I had already had a car from Cinch. I ordered this for the following Saturday (12th) - to be delivered between 8AM and 10AM due to this being a period I was not travelling with work and I would be home in order to accept my vehicle. After a week and me arranging my work travels - I was ready for delivery of my car and received a text at 06:30 saying my driver was on route. I then received a phone call at 08:30 - saying that my car would not be delivered and that they would update me with a date - only being told the seal on the light was not working. Why did I receive a text confirming delivery if the car was not on route - I even got a tracker link? This is not customer service at all! I then called back on the Saturday after being on hold for 40 minutes - and then gave up as I had WORK to do. In addition to this I called a further 5/6 times over the course of the week and told the gentleman I spoke to to email as I work at the airport and am always away and with no phone signal. I was left in the dark for days and was told that a simple light fix would take 2 weeks which made me question how much you actually were pushing this through. Quality checks: I got told my car had the final checks which was not true as the final checks are the FINAL before the driver leaves with my vehicle - so this is another misleading check you are doing and lying to your customers paying a premiums for a faff free experience. I wanted the car to be delivered this week at the earliest Monday/Tuesday as I would be at home but no I had to rearrange my work in order to be home at again a time what suits you. So 2 weeks later I have my car and will be watching it like a hawk for any issues which occur. So overall - I would not trust CINCH as they clearly do not do final checks of the car as otherwise this would not have happened, as well as being hung up on. I would not used CINCH again and would advise others not too!

Having been in contact with them recently, i can say beyond a doubt that their customer service is terrible. They also manipulate review sites, and will flag any negative one they come across. DO NOT USE THIS COMPANY!