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The manager at City Cars Enfield told me he was busy looking after his business. When I pointed out that I was his business as a customer he told me he does not want my business take it elsewhere this is a few months after I bought a car for over £10,000, which the paintwork is stripping off Did not want to know just walked off and left me with no resolve Be warned customer service is non existent they are all nice when you’re buying the car but if you have a problem that’s not the place the manager is rude abnoxious and arrogant.
Faulty cars-awful customer service! Manager at City Cars Enfield is extremely rude, arrogant and unhelpful. He told me that he didnt care to sort out my faulty car feauture because his dealership is closing down in 2 weeks anyway....shocking!!!! From the many reviews that I have read online just now, he has many unhappy, dissatisfied customers, no wonder his business has failed and has to close down!
Booked to go to see a car at City Cars Enfield and then also called in the way. They didn’t get the car out and made us wait 20 minutes to speak to someone who before they had even showed me the car said ‘are you taking it today’ I said I want to look at it and take it fir a test drive. Explained I’d driven over an hour to get her and that I’d been waiting. He said you havent waited long but as it’s raining if your not taking it today you can’t test drive it!! We said leave it and he said ok. Total time wasters!!
Brought a car from this so called garage 4 years ago just found out that it was a stolen/cloned car reported it to them but what a surprise not interested one bit never reply to emails phone calls. just read other peoples review before buying from them
Johnson Pereira in response to Stay away from them
I am in total agreement with you. I have dealt with many car dealers, but city cars Enfield tops the list in terms of horrible customer service and car prices. Having a rude, mannerless manager is the icing on the cake.
Purchased a vehicle for ‘top dollar’ with FSH and low mileage expecting a reliable car from City Cars Enfield. Two weeks later the gearbox valve body went. Three weeks after that the swirl flap motor needed to be replaced. Now I’m having to fit a new engine in the vehicle and my mechanic has taken picture s to show just how many faults there are with the car including a break in the alternator bracket and an incorrectly fitted bolt on the chassis and broken bolt holding the alternator in place. The manager is rude and became very defensive when being told he needed to replace the valve body (this was under dealership warranty due to the lack of time lapsed from buyimg the vehicle) but he failed to provide any paper work for the repair because (and in his words) he would have to pay VAT for the repair and the repair was already expensive enough. This dealership commits to nothing in writing and have no idea of what after sales service should look like. On top of the £8k paid for the vehicle I’ve now paid a further £4K in repairs. CityCars Enfield are a disgrace and should be made to cease trading. I also note that the company is listed as dissolved on Companies House.
The dealership, crooks!! They are so happy to take your money but as soon as you that money is handed over they laugh at the fact that they have screwed you over and undoubtedly believe they are within their rights to sell dodgy vehicles that threaten lives of anyone in the vehicle and those around it! The car's are faulty and only upon returning will they deny then somewhat accept and fix the issue. Please please please do not even entertain the idea of going to this 'show room'.
After spending £10,000 brought a car which had some faults, was finally fixed but not happy to do, There was no communication from City Cars Enfield as of when or where we were shocked how it was handled. The manager was very rude and un -professional clearly needs some customer service skills!
I bought a Ford Focus from here in January. I have had it for a while now and so far I have had no issues with it at all. it was nice and clean and in great condition and a very good price. The dealers were knowledgeable and helpful and I would definitely recommend them to anyone
I bought a car from here in August. The car was very nice and clean and in good condition and up to now I have had only had a couple of issues which have been redissolved quickly and easily but the warranty company. My only complaint is that the car was very dirty in places. Other than that I am really pleased and would recommend this dealership.
I bought a Lexus back in August.. It was exactly as described and in really good condition and up to now I have had no serious issues with it. The dealers were reasonable helpful, not the best but I would recommend them.
Based in the Enfield area of London; City Cars Enfield are able to offer a range of used cars throughout the North London area. They have a variety of different used cars in stock including Jaguar, Chevrolet and Toyota. Car buyers can also can arrange finance or accept part exchange where needed from this dealership.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
City Cars Enfield
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