135 reviews from our car dealer reviews community
Leave a review for Clarion Cars
Leave a review

135 reviews from our car dealer reviews community

Leave a review for Clarion Cars
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"Adam was absolutely terrific! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Adam was absolutely terrific when I was buying my truck, I think he was the most helpful salesman I have ever dealt with. From beginning to end he was so helpful and courteous and explained everything in great detail! Any questions information I wanted, he sent across to me straight away no issues at all. His communication was first class from the first enquiry right up until delivery. I cannot give Adam enough compliments, he has been fantastic to buy from. I will definitely be passing on my recommendations of Adam and team, he was incredible!

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"5 star dealership! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Exceptional Service! Honestly cannot recommend these guys enough. Very friendly, knowledgeable staff. I bought a Ssangyong Musso and it was a smooth easy process. On delivery, the car was pristine and everything was explained in great detail before they left the car with me. I would have no reservations in recommending to others, they are a 5 star dealership!

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"5 star service throughout! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I believe this is our 4th or 5th car from Clarion's, and each time we have been we have received 5 star service! The team there are like no other, the customer really is their first priority, they have taken really good car of us, each time we have visited. The Rexton is a cracking little truck, and is as good as I imagined it would be. I would not have any hesitations in recommend Clarion Cars to others, me and my wife always leave with a big smile on our faces!

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"Trustworthy! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Rexton looks and drives like a dream, I really can't fault it one bit! It was definitely worth the investment, and has been exceeding the standards that I had set out for the truck. The Clarion team has been excellent, right from the first phone call up until the handover of the car, they are a superb team, and have definitely earnt my trust!

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"Not a thing to fault 👏"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I absolutely love my Ssangyong,, I can't point out one thing that I do not like about it, everything is exactly how I wanted, and it is such a lovely car to drive. The team were so brilliant from beginning to end, the sale was so simple and easy, nothing was over complicated, and it didn't take long at all to finalise the sale! Without a doubt, I would happily recommend Clarion Cars, and would happily return again!

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"First class service!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service provided by Clarion Cars, from beginning to end they provided first class service. The Rexton that I purchased has been a dream to drive, I absolutely love it! It is such a lovely truck, I am so pleased with how things unfolded, and would recommend anyone to use Clarion Cars, if you are after a Ssangyong!

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"Musso EX"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looking for new pickup for my forestry business due to 11 year old truck and need for Euro 6 vehicle and potential emission zone changes and huge lead times on other few brands left in UK market. Also warned of big dealerships local to me from other businesses I know. Thought I'd try a smaller local businesses although an hour drive for me but know Worthing well. Wanted a manual pickup and probably not easiest customer due to dislike of change and technology!!! Tom was most helpful with lots of information on models in stock but I was keen to drive manual model as luck had it a pristine exceedingly low mileage truck came in so got to try it and buy it as like new No hard sell throughout everything that was outlined for its pre sale prep done. Only had truck couple of days but feel highly confident with purchase. Thanks Tom and team at Clarion for your excellent standard of help and preparation of vehicle I'm sure a few customers will be coming your way when they see my truck from other businesses I know

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Thomas Ogden from Clarion Cars in response to Musso EX

Amazing! Thanks for the kind words Mick. Enjoy getting your Musso muddy!

"MOBILITY TIVOLI ULTIMATE AUTO"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Firstly had a Mitsubishi fxx before it wipes the floor with it in terms of comfort drive suspension the seats could of been elec movement but really lovely the man you want is Tom hes really kind The whole experience was done in 1month from phoning Tom in clarrions worthing and receiving the keys absolutely 10 star service .Thankyou Tom the car is absolutely 💯 what I needed x

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"Aggressive and rude "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Beware of their service department, they claim to be expert on the VW range of cars, Not true. They failed to find a very simple issue with my car, but claimed to have fixed it and charged me. I accept that all businesses occasionally get things it wrong. A commonly held belief is that the measure of a good business is how they respond when a problem arises. Clarion cars failed to live up to this standard. When I got home from picking up my car, I rang and spoke to the service desk, the guy I spoke to was disinterested and abrasive. I rang back the next day and spoke to the same person, after doing my own research online and speaking to the manufacturer directly. He argued it was my fault for not being clear as to what the issue was with my car, even though he had clearly written the issue on the worksheet, which I pointed out. He then became aggressive and rude, telling me on three different occasions to shut up, “so he could get a word in edgeways “all he would say is the charge was justified because they had spent time looking at the car! He finished the conversation by saying he was not going to discuss it anymore, I would have to speak to the Garage Principle, who was on maternity leave and he had no idea when he would return to work.

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Tom Ogden from Clarion Cars in response to Aggressive and rude

Thanks for taking the time to review us Desmond. For the benefit of our current and future customers, I hope you won't mind me detailing a more complete account of our transaction. You originally telephoned our service department outlining that your fog lights were not operating correctly on your late model Skoda Yeti and that you wanted us to check the lighting system. Our technicians diligently carried out a diagnostic inspection of your lighting system and found no fault with the Foglight system but did discover a damaged connector on the nearside headlamp which, as it shares the circuit with the fog lights, decided could be causing an intermittent for future fault, hence we replaced it. On collection of your car, we explained the work we had done in detail. You then described the symptoms of the 'fault' further and it was discovered that in actual fact the operation of the cornering driving lamp system was to 'blame' for the fog lamps not operating in the way you expected. Upon learning this, you told us you were not happy paying the bill as we hadn't 'done anything'. Our service manager Mark did his best to explain again the work we had carried out due to the fault with the lighting system that we had found, but the conversation became heated and difficult even though we provided evidence of the damaged connector. You telephoned Mark again the following day asking for the cost to be refunded. Mark advised he would need to speak with myself (Tom Ogden, Dealer Principal) but I was unavailable due to paternity leave. Upon my return I called you forthwith and agreed to return half the cost of the repair as a goodwill gesture for the breakdown in relationship, a result that you were happy with during the call. Despite this, this review suggests you are still not happy, please contact me directly with any further issues you still have pending, and I'll do my best to remedy the situation. It's your right as a consumer to review our services, however, leaving out key information challenges your credibility as a reviewer and does little to inform future customers correctly. We wish you all the best and look forward to hearing from you.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A big thank you to Tom and Adam for the extremely smooth purchase of our new ssangyoung . Very professional no hard sell , excellent product very pleased thank you again would highly recommend.

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Dealership Information

We're a family-run business that has been providing customers with uncommonly friendly and honest service for the last 33 years! We're based in Worthing, West Sussex and offer BUYING, SELLING, SERVICING and SOURCING of new and used cars, and even just the odd bit of advice!

As the appointed SsangYong sales and service main agent for the South, we're over the moon to offer, what we consider, to be one of the best value-for-money brands available today!

In addtition to SsangYong, our staff are some of the most experienced and approachable in the industry, with specialist knowledge of the VW Group (Skoda, VW, Audi, Seat) and Daihatsu and Proton. With over 100 years collective knowledge and the latest diagnostic equipment, no problem is too big on any make of car!

Our value for money has also won us acclaim with our customers, we have one of the lowest labour rates in the Worthing area and our sales stock is checked against competitors nationwide to guarantee value!

We can also provide all the usual dealer facilities including Competitive Finance, Part Exchanges and On-site Parking.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1982

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
135 reviews4.8 out of 5 stars — Rated Excellent
Excellent
114
Very Good
17
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Clarion Cars
    84 South Street
    Worthing
    West Sussex
    BN14 7LS

    Get in touch

    01903 234363
    http://www.clarionssangyong.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00- 13:00
    Sun CLOSED

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    2%
    Percent of reviews responded to by this dealer

    Additional Information About Clarion Cars

    Company Formed: 1982
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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