Tom Ogden from Clarion Cars in response to Terrible Experience

Hi, thanks for taking the time to review us. I'm sorry your car has developed faults which aren't covered under warranty, however we make very clear what is covered at the point of sale, and even advertise it on our (website), Sadly we can't change what is covered after you collect the vehicle. We carefully explained what our PDI covers, and that if any component is worn above 75% (from new spec) or is faulty then it will be replaced before your collection. As you state, the previous MOT's did indeed state that the shock absorbers were worn. However upon our PDI inspection, only the offside unit was worn above 75%, which we replaced before your collection. We also replaced a tire, battery and lower suspension arm as part of our PDI promise. The compressor, glow plugs and brake pipes showed no faults/requirement for replacement at the point of sale, nor have we been given the opportunity to inspect the items and verify your claims. Furthermore, as the faults you claim have occurred 4 months after you took delivery, this only serves to prove these faults were not present at the point of sale. Our service manager called and texted you on the 16/10 to let you know that unfortunately we couldn't cover any of your issues, (if present when inspected) but offered to quote for the work to be done. We didn't hear back from you. It's always disappointing when a used car develops faults, but we can not be held responsible when we are following the contract we both agreed on to the letter. Posting reviews of our service is your right, however you are clearly leaving out key points in an attempt to smear us, this simply brings your credibility as reviewer into dispute, now and in the future. Hopefully you will agree that this full and complete account of our transaction is more beneficial for other prospective customers.