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18 reviews from our car dealer reviews community
Leave a review for Claydon Autos
Leave a review

18 reviews from our car dealer reviews community

Leave a review for Claydon Autos
Leave a review
"Realistic service and customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rang up David, very knowledgeable. Able to answer all our questions. Car was ready to test drive upon our arrival. Car was as described. Purchased car which is running very well. A happy experience. Would definitely recommend this company.

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"Nissan qashqai "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cant recommend this company enough. Luke was so helpful. Brought a lovely car off him and it's a dream to drive.

"appalling"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

proper con men disgusting experience stay well away avoid at costs

Claydon Autos from Claydon Autos in response to appalling

Thanks for your review, You could have probably given more accurate review if you’d bought a car from us or even visited our site, please call us at anytime 01473 830895 to enlighten with your views, we look forward to hearing from you. We are a small family business who does a fantastic amount of repeat business and don’t really need a keyboard warrior writing non factual reviews, like I said call us please 01473 830895

"Car Purchase"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am writing as I would like to say a massive thank you and how grateful I am with your service. My father picked up my new Ford Fiesta from you guys today and I could not be more chuffed. Not only with your lovely customer service but also how well the car looks and goes. Please thank Luke for me as he has gone above and beyond to sort everything out for myself and I am extremely grateful. A brilliant salesman.

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"Great Service"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience with Claydon Autos has very much been a positive one and If I'm honest when it comes to buying a car i haven't got a clue. The service at Claydon Autos was great, A young sales man named Adam went through all the paperwork with me, made sure I understood the terms of my finance agreement and showed me around the car. I even got to test drive which was fun! I would highly recommend Claydon Autos to my friends and family as I know they would take great care of them.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quality service will only buy from this dealer. 👌

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"First Class Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would highly recommend Claydon Autos. From helping me with finding the right car to sorting a affordable finance package. 5* service will definitely be returning!!

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"FAULTY CARS, UNWILLING TO REPAIR"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from Claydon Autos, a Nissan Juke I was told it had a full service history but I wouldn't get the service book until I had purchased the car, the same with the spare wheel and memory card for the sat nav. After purchasing the car and looking at the service book it was due a service 2 months prior to purchasing the vehicle. Claydon autos told me it’s been adequately serviced so doesn’t need one even though the book says different. The spare wheel they told me it wouldn’t of come with one it would of come with an inflation kit but that wasn’t present either. Claydon autos told me they are not prepared to do anything about that even though the main dealer told me it would of came with 1 or the other! The car had a faulty gearbox, it was an auto which sometimes wouldn’t select drive and had a loud clonk coming out of park. Both CV joints at the gearbox end had serious free play which you could literally pull up and down easily with your hands. Also both of the gearbox seals were leaking! I told claydon autos about these problems who told me to take it to baylham garage which is behind claydon autos baylham branch. The mechanic here said it just needs a driveshaft and 1 gearbox seal as the other isn’t leaking that bad!! I got from this that he was just trying to save claydon autos money as he didn’t want to lose their work. Off the back of this I took the car to 2 separate garages and asked for there opinion both told me the bearings in the gearbox had failed and required a rebuild, this is what caused the seals to leak. They also told me there is a selection problem most likely the electrical side of the gearbox, so the only solution would be another gearbox put in the vehicle. When questioning the dealer about this I was told they have no knowledge on cars what so ever but there they are selling cars. Anyway the dealer told me to take the car back to them and it will go to a gearbox specialist. Well the car went back to baylham garage and they fitted 1 driveshaft and 1 gearbox seal so it never went to a gearbox specialist at all (liars). The day I got the car back I traveled to bury (33 mile drive) and we broke down this time due to the aircon pump seizing. The dealer told me to recover the vehicle at my cost to them despite all the concerns I had. Once the car was back to the yard, an inspector came 3 days later to inspect the vehicle. However they had the car in pieces and wasn’t doing anything to repair it. After the dealer had the car for 2 weeks it was finally repaired. The whole time I was told there is no courtesy car option available as another customer had it and once it’s back I could but had to arrange my own insurance! I never got that opportunity, instead told to rely on public transport to get to work for 3am at my own expense! After the car being returned to me, an inspector came out about a week later who ‘inspected’ the car. I mean test drove it 3 miles around the block, but even with this little test drive he even admitted there was a fault with the gearbox as it was difficult to remove from park. He never got underneath the car to check the Cv, gearbox or anything like that, so yet again I went back to the 2 garages I had taken the car to and asked their opinion on the repairs by the dealer. They told me yes 1 driveshaft had been replace and 1 gearbox seal but the play at the gearbox was still exactly the same and the other side still leaking!! There opinion was claydon autos tried to cut corners and repair the car on the cheap but essentially it still needed another gearbox! I challenged claydon autos on this and they said they were not prepared to repair the gearbox and they have no lawful reason to take the car back and refund me, however they would only if I removed bad reviews. I did this but then I wasn’t refunded all my money! I owned the vehicle 2 months and 1 of those it was back with the dealer! Overall, if you want a faulty not as described car from people who have no knowledge on cars, lie to you and have to fight to try put things right, claydon autos is the place for you!

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"Extremely poor aftercare "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently financed a car from Claydon Autos, I dealt with the salesman David. Initially he was lovely, as all car salesmen are. Once we had chosen our car the after service was quite frankly disgusting. We were told the car had been valeted to which it hadn’t, the interior and exterior were filthy. The car also had a perished tyre on it with holes in it, which I had to replace and David’s refused to reimburse me. I was told there was a spare car, I never received a spare key. I contacted David on numerous occasions about these issues, he denied all knowledge of course. I then tried to take this higher in which David pretended to be his boss Billy sending me emails. I then tried to contact Billy to put in an official complaint, three weeks later I haven’t had the email or phone call I was told I’d be receiving. All in all terrible service, very poor aftercare and I would avoid at all costs! Especially David! He is a con man and a liar.

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"good review"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am basing my review purely on customer service and I can say they were very good, friendly and helpful. Nothing was too much trouble, I'd return!

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Dealership Information

Located in Suffolk; Claydon Autos provide car buyers plenty choice when it comes to used cars. Part of an independent group, Claydon Autos not only sell popular makes such as Peugeot and Renault but also offer part exchange and finance on their cars too. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews4.2 out of 5 stars — Rated Very Good
Excellent
14
Very Good
1
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Claydon Autos
    Ipswich Road
    Ipswich
    Suffolk
    IP6 0AR

    Get in touch

    01473 830895
    http://www.claydonautos.co.uk

    Opening times

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    Dealership Statistics

    77%
    Would recommend this dealer to family and friends
    5%
    Percent of reviews responded to by this dealer

    Additional Information About Claydon Autos

    Company Formed: XXXXXXXXXX
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    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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