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31% Recommend
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105 reviews from our car dealer reviews community
Leave a review for Cleckheaton Motor Sales
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105 reviews from our car dealer reviews community

Leave a review for Cleckheaton Motor Sales
Leave a review
"Good cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took a mechanic down to Cleckheaton Motor Sales and checked 4 cars ,they where all good .got a corsa with full mot .nice people and clean garage.

"Absolute disgusting service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Only reviewing Cleckheaton Motor Sales as 1 star because i cant review as 0! I bought a 2010 VW beetle from this dealership and travelled 90 miles to collect it. Once i got the vehicle down the motorway the car was hunting and i was having issues with the clutch. I had the vehicle diagnosed by a VW specialist which i paid for out of my own pocket. The dealer then advised that if i brought the car back to them they would repair the car and they had the car for 3 days and i travelled another 90 miles to collect the car to find out that the repairs had not been done and the car hadn't even moved from where it had been left! i was promised that if i took the car away and then brought it back to them, they would provide me with a courtesy car for all of the travelling that i had done to get the car repaired. i then tried to contact the dealer to arrange bringing the car back for repairs and each call and text message was ignored for hours and hours up until i threatened the dealer with trading standards and the the dealer contacted me back within 10 minutes telling me he had left his phone at home. i was then told to call back the next day to sort the insurance on a courtesy car and arrange bringing my car back for repairs. To no surprise, the dealer wasn't answering the calls from my mobile but picked up first time when calling from another number. i was then spoken over and had the phone put down on me after being told to fix the vehicle myself as they were not willing to help me. it has now been 3 and a half weeks and i have paid almost £4k for a car that was described as 'as good as the day it left the factory' and i have had no end of issues with both the car and the dealer. I would avoid this dealer like the plague. they are happy for me to drive around knowing that the vehicle has a fault with the brakes also knowing that i have a young child. Absolute con artists full of false promises and no heart whatsoever.

"Fantastic garage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from cleckheaton motors 5 years ago now back for a upgrade .fantastic place to buy a car.

"Avoid like the plague "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Focus tituniam from Cleckheaton Motor Sales last month and we have had nothing but problems with this car and in the long run is proven to be costing us a lot of money something in our engine started leaking yesterday that will be around £400 to fix the tires was flat when bought he said they only needed a pump that was a lie we needed new tyres that was £80 to fix the mot on the car was £300 it’s a coincidence how the engine does this once the 28 days are up never will buy a car from here again

"Teething problems...or more serious?"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Two days ago, I bought a 10 reg Peugeot 207 for £3000 from Cleckheaton Motor Sales. Yesterday it started flashing ''Engine fault - repair needed''. Thankfully, receipt states 28 day warranty on engine and gear box...here's hoping that's valid! Today I've phoned the land line - you can't leave messages. I phoned the mobile on my receipt....told to leave a text or phone the other mobile they gave me - no answer on that, so left a text on both mobiles. Guessing they must be INCREDIBLY busy to be unable to answer any phones!! Previous reviewers have said how difficult they are to get in touch with! Just waiting for their reply now and I'll let you know how it goes!

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+7 Found this review helpful

Lynn Maria Saunders in response to Teething problems...or more serious?

Two and a half hours after leaving texts and a voicemail, I received a text - no message on it except "Paul " and the alternative mobile number. In twelve hours that is the only communication from this company - they've certainly had plenty of time to offer some sort of response. I've read through a lot of the bad reviews and added my agreement to many of them.....a lot of people had added their agreement to the comments about miserable staff ( Aaron was ok) and lack of people skills and virtual impossibilty of getting hold of anyone! It seems like they will only respond to people wanting to buy a car....but too disinterested to respond to people who have bought faulty vehicles. Hhhhmmm.........maybe I'll just go straight to Trading Standards for advice........I haven't time to keep chasing these guys! PROCEED WITH GREAT CAUTION IF YOU'RE PLANNING TO BUY!

Lynn Maria Saunders in response to Teething problems...or more serious?

UPDATE............ They've responded and I'm taking car in today. They have a courtesy car for me so that's very helpful! Will be back to update once sorted....would love to be able to give a good review.

Lynn Maria Saunders in response to Teething problems...or more serious?

Delighted with Cleckheaton Motor Sales so far :D When I took the car back they were helpful and friendly....I told Paul to finish his hot lunch before dealing with me, but he wouldn't hear of it and attended to me efficiently and respectfully and set me up with a courtesy car. He's responded to all messages promptly. His is the alternative no. given when you phone the mobile on your receipt....once you've got that contact you'll be well communicated with. I apologise for review about their bad communication...it just needs a bit of patience and perseverance....they're not like the others I've dealt with! They kept my car for several days - as they couldn't find any fault and wanted to check and double-check before giving it back and risking fault indicator showing again. GIVE THESE GUYS A CHANCE.......!!

"Not very helpful "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was interested in a vehicle, decided to ring the garage but no answer. Then I emailed the garage and no reply. Very badly managed company. Luckily read the the reviews about Cleckheaton Motor Sales. Saved me the headache.

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+15 Found this review helpful
"Be wary of buying from this company"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was interested in a car Cleckheaton Motor Sales were selling and asked if we could come back in 2 days to test drive. Was told needed to give deposit of £200. Even though I said numerous times I want to test drive the car first they never pointed out the deposit wasn't refundable. Unfortunately I stupidly didn't read the paper I signed. Be very careful if you are thinking of buying a car from this company. Don't pay a deposit unless you are definitely buying. They don't care about customer service and only want to get another car out the door.

"Customer service is terrible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Contacted Cleckheaton Motor Sales about a car and told them I would be down the next day I tried to ring them on the day numerous time and sent numerous texts and was ignored they could of just told me the car had been sold really frustrating worst customer service.

"Bev"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great selection of cars at Cleckheaton Motor Sales.

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"Brilliant first class service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just taken delivery of a 3.5 grand Corsa and am well pleased. Given all the time I needed to look at and test drive this car, few faults found were repaired before collection. Looking at some of the reviews on here looks like some people are hard to please. This company sells upwards of 40 cars a week on average so must be doing something right. When you buy second hand you expect (well I do) some minor niggles, things you missed when looking, these are not the dealers fault they are yours for missing them. Know nothing about cars, take someone with you who does. Will definitely buy from Cleakheaton Motor Sales again.

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Dealership Information

As the name suggests, Cleckheaton Motor Sales is located in Cleckheaton; providing used cars throughout West Yorkshire. They offer a variety of used cars including Mini Hatch One, Peugeot 107 and Ford Fiesta but they also provide part exchange and finance across their stock.

Car Dealer Reviews would like anyone leaving a review for this business to make sure this is the actual dealership that you have purchased your vehicle from. This is because we have been informed that there are 3 similar named dealerships operating within close proximity of each other.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
105 reviews2.4 out of 5 stars — Rated Poor
Excellent
28
Very Good
6
Average
5
Poor
23
Terrible
43

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Contact Information

Address

Cleckheaton Motor Sales
Dewsbury Road
Cleckheaton
West Yorkshire
BD19 5BT

Get in touch

07533 390011
http://www.cleckheaton-motorsales.co.uk

Opening times

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Dealership Statistics

31%
Would recommend this dealer to family and friends
21%
Percent of reviews responded to by this dealer

Additional Information About Cleckheaton Motor Sales

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