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Traded in my S80 and bought an XC60 in very good condition with a low mileage. Very pleasant people to deal with and forthcoming. A good atmosphere and I have no hesitation in recommending Clelands. My car has full Volvo Dealer service history and I continue to use Clelands even though it is a 160 mile round trip and I could use Dealers closer to home. I look forward to my day in the Scottish Borders.
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I recently bought a fantastic used V90 Cross Country from Clelands. The car is perfect and I really enjoyed the experience of test driving it and dealing with the team. It's also fair to say that my kids also enjoyed the hot chocolate machine and free snacks 😂 I was very relieved for this outcome since I'd just had a very poor experience at a non-volvo dealership which resulted in me having to return a car that was faulty and they didn't know how to fix it. I'll always go to a main brand dealer from now on - there's such a big difference in the treatment you receive and the confidence you get in driving away a car that's been properly checked and sorted, but also knowing that they're the right people to go back to if anything does go wrong. Highly recommended.
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They didn't like the Review I left them so they told mr not to bring my car back for repairs
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Abysmal customer service from Jamie Cleland at Volvo Clelands. Purchased an XC60 only a few weeks ago and have had nothing but problems. The car broke down within only a few days!!! Leaving us to drive 350 miles in “go slow” mode from the Isle of Harris. Once the issue was fixed, the repair only lasted a few more days and the car broke down again due to their head tech not fixing it properly! I also reported a problem with excessive wheel vibration which they failed to fix when I brought the car back to them a week after picking it up. Upon taking the car to an independent garage they found both the front track rod ends were faulty. A dangerous issue which they failed to spot. Even though they provided a 1 year warranty with the vehicle, I was told them fixing the faults which the car had upon purchasing would be a gesture of their good will and that they wouldn’t offer any more “good will”. Jamie was incredibly rude and patronising and really made sure to speak to me like I was a piece of poop on his shoe. Very disappointing when all the faults were present when I purchased the vehicle and reported to them within 24 hours, or days after picking it up. I was also told that the car had a full Volvo warranty which was good at any Volvo dealership but going to another Volvo dealer in Derby I was told that the car had no warranty what so ever!! If you want to be treated like trash, use Clelands Volvo. Otherwise go elsewhere. NEVER AGAIN.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Cleland Volvo
Easter Langlee Industrial Estate Melrose Road
Galashiels
Scottish Borders
TD1 2UH
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