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7 reviews from our car dealer reviews community
Leave a review for CMS Kidderminster
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7 reviews from our car dealer reviews community

Leave a review for CMS Kidderminster
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"Won't do warranty work"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On July 5th 2023 I bought a March 2022 registered vauxhall crossland from Harri Singh at CMS. The car had just over 3700 miles on it when purchased, I since found out it was SORNed in August 2022. The car has an intermittent electrical fault on the instrument cluster & CMS will not do anything about it because no fault code shows. James Pollock on the service desk simply dismissed contacting Vauxhall saying they don't get paid if no fault code is present. I find this very difficult to believe. I'm currently looking into taking legal action. Vauxhall Customer service don't return calls & hide behind the telephone.

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"Lee cook"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Alsion and James have both given me first class service every time they go extra miles for loyal customers and credit to them both

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"Buying a new car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service and staff from CMS was excellent Alison and mark was 10/10 organising everything see you in 18 months from Chris and sarah x

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"Rubbish"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible customer service. Bought a car from here 3 months ago. 2 months ago the inside trim kept falling off. I rang up told them they said to send photos a month later nothing was done. 1 month ago I got a puncher I went to get it repaired. There was no locking wheel nut in the car. After ringing and ringing couldn't finding it. They said it will be in a box. Or in a bag. No where to be seen finally found the locking wheel nut under the speaker in the back. But then I found out the locking wheel nut doesn't fit the car. They told me to sort it out for my self. It wasn't there problem. I said I have only just bought the car from you it is your problem. They told me to get break down or something. I said I want to speak to a manager. I said let's start fresh. Forget about the month waiting for the trim. And fixing my other problems start fresh from today. I want everything fixed within 28 days. Or I will return the car. They told me to book it in with a local garage. After trying this first garage and they said I would need a specialist who takes off locking wheel nuts. But they claim to say they will be able to do it. Its easy. Now I was told to book it in with a local vauxhall. They said the same thing I will need a specialist. I was on the phone to them all of Friday. Getting no where. I said I am coming down tomorrow. With the car fixed or a refund. I have returned to the garage. I was never welcomed. They thought I was someone else picking up a car. Passing me form. I said I think you have the wrong person. I have taken a photo off the wheel and will give a update in the future if they have made more damage. Update. They fixed the car but now damage the wheel. Refunded my fuel 2 weeks later. Now I've drove back another 6 hour drive. And they have given me a car to borrow. With no fuel in. Excepting me to pay for fuel. Also its a corsa. And I have a grandland x ultimate. So they expect me to have a dog a baby a family in a corsa. At least I got offered a drink this time. Update 1 week later. They called me saying the tyre isn't repairable. The puncture is on the wall off the tyre. I said no it isn't. It is on the thread. He went away. Came back and said yes its on the tread. I said so is it repairable. He said no. I said how do you know when you haven't even looked. You said it was on the wall. Now it's not. Doesn't make me feel very convinced. When I left the car. I was told they would fix the puncture or replace the tyre. Now they aren't doing either. I rang up the garage across the road for them to fix the tyre. And vauxhall said they would drop the car off Wednesday/Thursday. I've got another phone call Friday. Saying can you get them to pick the car up. I said you told me you would drop it off. Now there not. The whole process of buying a car from this company is a bad idea. NEVER EVER BUY A CAR FROM HERE

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"Superb Salesman "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Highly recommend Harry the salesman at CMS Kidderminster he couldn’t have been more helpful if you are looking to buy a car contact him for superb service

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"really poor aftercare"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t be pushed into buying they really don’t care about you. Any faults found will be charged even just to look at the car. Not worth risking even if you think the car looks great.

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"CMS review"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I thought the staff here were always helpful, I had a couple of little issues after I had taken the car away and they fixed it with absolutely problems or questions. I would recommend this dealership I think they were very fair

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Dealership Information

CMS Kidderminster is an Independent dealership that is based in Kidderminster. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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Finance
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Servicing
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Ratings
7 reviews3.3 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    CMS Kidderminster
    Churchfields
    Kidderminster
    Worcestershire
    DY10 2JL

    Get in touch

    01562 749000
    http://www.cmsvauxhall.co.uk

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    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About CMS Kidderminster

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    Directors: XXXXXXXXXX
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