Car Dealer Reviews is an
official partner of Auto Trader
What a refreshing change ! I recently purchased an Audi Q7 from Completely Motoring and found the whole process to be professional, consultative and extremely friendly ( non - pushy approach ). I would HIGHLY recommend Rob and the team to anyone looking to buy their next vehicle, a truly 5 star experience.
After looking for the last couple of weeks for a ford galaxy ghia i saw one on the internet , and booked a test drive at Completely Motoring i travelled 80 miles from the west country and it was exactly as described, serviced and ready to go. The road test went well and i decided to buy, George sorted my part exchange tax etc for me and i collected it today, all the staff were helpful and friendly especially harry the dog. The whole buying process was fast and friendly....... result happiness This is how cars should be sold.
Travelled up to view a car last week which was presented perfectly and was exactly how it was explained on the website, customer service was absolutely faultless. Family run business who have the same positive attitude towards the business. BRILLIANT Company who treat you as one of there own rather than a customer. My 63 Plate Polo has made me very happy and I cannot fault this company in any way shape or form.
Make, age, condition and servicing was borne in mind when I made enquiry for a used car. On contacting by phone I mentioned I would be purchasing without any part exchange. In respect of the asking price, was unable to achieve any discount but due to the description, condition (as described online and said on my enquiry phone call), low mileage and the fact the company selling the car were not hundreds of miles away agreed to leave a holding deposit. With this company's agreement, I arranged for a car inspection. The inspection found two tyres needed changing (car inspection found most probably down to the car being stood, not driven enough). The 4 alloy wheel caps, though purely cosmetic, quite corroded, an oil leak from a hose and several faults found on the diagnostic area of the inspection. On phoning the company after being told of the inspection findings, spoke to George (one of the owners (Rob) Sons. It appeared that the cost for the two tyres were to be charged to me. Needless to say, I wasn't too pleased with this situation and expressed the fact to George that when I make initial enquiry the car was (as described on the advertisement on their website) in excellent condition throughout. I was informed the tyres were very good, no leaks, no accident issues (which I also enquired over), the car had been inspected by themselves and no faults, issues whatsoever. In my conversation to George, I mentioned that there was no lee way on the purchase price and felt it shouldn't be at my cost or down to me to pay for 2 new tyres when told all the tyres were very good in the first place. After all....as George stated on our phone call ...'He or his family wouldn't buy or drive a car that they wouldn't want to sell to anyone else." George then went on to say "If you're not happy, I am more than happy to give you your money back. I have lots of interest in the car and dealing with many enquiries about the car. The car will easily sell." I mentioned that I had placed a deposit on the car and felt he trying to 'fob' me off. I began to feel not valued or respected as a customer. I later contacted the company and spoke to Rob who assured the car faults would be sorted and the two tyres replaced (no further charge/cost). A few days later, Goerge phoned me to ask if I was still interested in the car. I apologised mentioning that as I work and not always home to contact between 9am - 6pm, I hadnt been in touch earlier. My mobile contact number being the best to get hold of me, and not the landline. He then went on to ask if I would pay for the car. I said I would make a further payment but would prefer to pay once the car was seen (not before). I mentioned I would pay by Mastercard, for a further amount, (a charge was made by the company for accepting Mastercard). Arrangements were then made to visit the company for collection (and final payment) of the car. My Husband went to collect/pay for the car as over the last few days I had fallen ill. My Husband found the company to be fine and quite helpful. I feel the company should endeavour to provide good customer repiore and service. To describe their vehicles more accurately. Had the car inspection not been carried out, I would have been left to put several faults brought up on the diagnostics right, put right a hose oil leak and pay out for 2 tyres. I placed the required deposit and as the purchaser. it was of no relevance in being informed by George that others were interested in the car, that it would easily sell and going on to say he would be more than happy to give me my money back when I queried the fact that I was looking to be charged for two new tyres. In my line of work, the customer is valued and respected and all queries or issues discussed and resolved. Its nothing more than anyone would expect or wish for. I have dealt with buying new and used cars with various outlets and private sellers over the years and happy to give feedback according to my findings. I have been delighted with many in the past and therefore returned always to be welcomed, valued and respected. On this occasion, it has been marred. A shame because the company looks the part online ( and found by my Husband on collecting the car) on seeing the company site and building.
An outstanding car dealer! I had always bought my cars from main dealers until I met Rob and his sons. Outstanding customer service and after sales, they genuinely make you feel that you are the only person they have ever dealt with. I am soon to be collecting my 3rd vehicle from them. I can't recommend this dealer highly enough!!
Rob and his sons, were very nice people to deal with, very honest, a no pressure attitude, and did me a fair trade in, i bought a ducati 1198 motorcycle from them, on picking it up,i was invited to join them on their motorcycles, for an evening at a local pub, this is the type of people they are, customer focosed, fair, and i shall reccomend them to everyone.
Found the car on Auto Trader and traveled in by train to see the car. A bloke from Completely Motoring picked me up from the station which was nice. Had a small issue with the car a month on which wasn't covered by the warranty I'd purchased which was disappointing but the dealership weren't to blame. Overall they were good.
Reviewer has confirmed their email address
10/10 for absolutely everything! Recently purchased a JCW Mini from Completely Motoring and the service they provide is second to none! Free delivery from Gloucester to North-East Scotland and the customer skills they have is admirable, they don't hassle you with phone calls like major chain garages etc and they are on your side from the second you speak to them, I strongly felt they were happy for me receiving this car and they weren't all about the money! Rob and sons have to be the some of the best car dealers I have come across. As good as it get's, you wont be disappointed!
Completely Motoring is an Independent dealership that is based in Gloucester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Cheltenham Road East
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at firstname.lastname@example.org
There aren't currently any photos for Completely Motoring, help complete this page by uploading your own.
What photos are right?
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.