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Leave a review for Concept Car Credit

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1 review from our car dealer reviews community

Leave a review for Concept Car Credit
Click on the stars to start your review
"Disgusting sales and aftercare "
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got a car through Concept Car Credit, with my bad history it was the last ditch attempt for me and they organised a car. To save on time I got given the finance agreement through email and I read through signed and sent it back to them to save on time and any hassle when I picked up the car. When arrived to sign paperwork they weren't open when they were due to open, had to wait an hour after the given opening time before I even walked through the door. Met with Anthony who was my sales rep and he was so friendly as you'd expect the salesman to be. From them taking photocopies to signing paperwork and me test driving should've been 20 minutes as I was told by the salesman day before as I had already signed the finance agreement. End of it all the whole process took 3 hours. Got pressurised to write them a good review, they weren't budging until I had done it then got shown to the car. I was told the car came with a 6 month warranty but no paperwork was given to me explaining terms and conditions. They forgot to give the car manual and spare key, received them via post couple days later. Everything eventually was so rushed I forgot to get my drivers licence. Had to go back to get it week later. Before I left was told I get 6 month warranty as standard with concept. Worst thing is the aftercare team, not helpful at all, just fob you off with any little information they can get away with. Apparently none of the new cars come with a spare tire which I had to later find out after I got a puncture. Like any warranty company even if your within your right they won't honour their responsibility but make you suffer as a customer. Got the car in June 2018 and the car broke down in December 2018. Still within my warranty. When I had the breakdown concept were on holiday and was closed. Had to wait a week to speak to anybody, was told to take it to their approved garage which I did at my own cost, garage said they needed authorisation from a designated person to start on my car who wasn't wasn't in till after New year. 3rd January came still no response, I had to chase them up and when it came to the point they need to authorise the work they won't, they admit I'm within my warranty they won't authorise it as I had done more than a certain amount of miles within 6 month which came to me as a shock, tried telling them this wasn't disclosed to me at point of sale or anybody from aftercare team. When I asked them what the 6 month warranty covers they had nothing to say or disclose any information regarding it. 4 weeks no car and £1000 down after hire car costs and loss of wages and legal battle, still no response Nice as pie when they sell you a car but your not worth anything to them after the sale or the 14 day cooling off period. If anybody goes to buy a car from concept, I strictly forbid you to do so unless you like being taken for a ride, disgusting company and service, will never in a million years recommend them.

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Dealership Information

***The below has been added by Concept Car Credit***

WELCOME TO THE WORLD OF
CONCEPT CAR CREDIT

We are specialists in providing car finance and offer a great selection of high-quality used vehicles suiting everybody’s budget. Why not call 01204 466 400, make an appointment and come to see our showroom in Manchester (we are just 5 minutes away from the M60, M61 and M62).

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
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1 reviews1.6 out of 5 stars — Rated Poor
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Contact Information

Address

Concept Car Credit
Unit 1 Europa Trading Estate Stoneclough Road
Radcliffe
Manchester
Lancashire
M26 1GG

Get in touch

01204 466 400
http://www.conceptcarcredit.co.uk

Opening times
Mon 08:30 - 20:00
Tue 08:30 - 20:00
Wed 08:30 - 20:00
Thu 08:30 - 20:00
Fri 08:30 - 18:30
Sat 09:00 - 18:00
Sun CLOSED

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Additional Information About Concept Car Credit

Company Formed: XXXXXXXXXX
Company Registration: 5024184
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: Showroom
Registered Name: Concept Car Credit
VAT Number: XXXXXXXXXX


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