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I bought a 1year old M4 with 5200 miles from Cooper BMW Chelmsford with 7 defects. Long story short the dealer put in writing that they thought it is acceptable to sell a used car in that condition. I also had a rattling dashboard which was reported the same day of collecting the car. They tried to repair the car but couldn’t so they put in writing accusing me of using a silicone based cleaner on the dashboard and that’s what caused the issue. When asked for the evidence they could not provide it. I wanted to reject the car but Cooper Chelmsford refused my consumer rights 01/09/2015 so I had to get a solicitor and the financial ombudsman involved. It took 15 months to resolve and I lost £5000 in the process. I will be leaving reviews far and wide to the public and will be taking this to the news papers. We as consumers should not be treated like this.
My BMW was impounded. After a letter from BMW indicated a 2 hour repair, I haven’t seen my car for 6 weeks. Coopers BMW Chelmsford have it. The hire car provided is not even in the same category as my touring model. I’m driving a Ford Kuga with no options at all! Enterprise rentacar are calling me for updates and driving me crazy because they cannot get the dealership on the phone! I was told at one point after more than 1 month that my car would be repaired within 48 hours then told 3 days later that in fact BMW had instead pulled the new part allocated for my car from use as well??? An explanation, I do not believe, I might add, as it has not been proven or explained by Coopers and I am of the opinion Coopers allocated my part to another customers car instead! I’ve been offered nothing by the way of compensation for this myriad of failures by Coopers. I’m appalled. Coopers will need to pull out some very big stops to win back my custom this time.
I’ve a query and have been directed to contact Coopers BMW at Chelmsford by BMW central customer services who assured me that they would assist. It seems like they probably have some staffing issues at the moment and are totally unable to cope with the workload. After 48 hours of calling and emailing I’ve all but given up. They don’t return phone calls and don’t reply to messages. Disappointing.
They tried to push extra packages when i was buying a auc bmw, When i declined the manager came back saying his boss was going to give me to free packages as a good will offering. Probably because there woundn't give me anything of the the asking price, then when i look at the paperwork found my bmw has lost value so they could charge the so-called free extras to inflate there bonuses. No after sales service when they've got your money your done. If you require a bmw try a Barons dealship because Colchester Coopers BMW and they management are only in it for themselves.
I found Cooper Chelmsford BMW to be a dishonest dealership, they take shortcuts with everything to make it as cheap as possible for them. Bought 2 cars over the last years from there and to have problems both times is just ridiculous. Being sold "Tyre insurance" and "cosmetic repair insurance" and the guardx protection with no discussion what so ever, just over £1000 extra on the bill which is not brought to your attention, I'd have had no problem if I had been asked a simple yes or no if I wanted them and I had said yes. But sneaking it in there and taking customers as fools and hope they don't spot it (unfortunately I didn't) is just not what I expect from an official BMW dealership, perhaps a dodgy cheap car dealership, but not them. Then constantly making you seem stupid and that I'd said all these things that I hadn't. They have lost and business from us in the future.
No quarms at all, Really smooth and easy process and excellent car. I bought a BMW from them in May and up to now everything has been perfect. I would recommend Cooper Chelmsford BMW.
I am very quick to say that they were excellent at Cooper Chelmsford BMW. I would absolutely go again when the time comes to change my recent purchase which was a BMW 530. Everything has gone great and couldnt recommend the guys better. Go and see for yourselves
As part of the larger Cooper BMW Group; Cooper BMW have stock of over 70 used BMWs in their showroom but also some of the newest models in the range too. Their Chelmsford based specialist BMW service is available spans across the Essex area and as well as being an approved BMW dealer they also offer MOT, servicing and parts from their branch.
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Cooper BMW Chelmsford
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