Went to Cooper Mini Colchester on Saturday afternoon around 4.30pm. My wife was looking for a new mini. There was 5 sales staff all behind there desks either looking at the computer or there mobile phones. We wandered around for at least 10 minutes and not one of the staff asked if we needed any advice. I then asked one of these "sales staff" a question about the Mini Convertible - Her reply was what you see is what you get! Then she said to the lady next to her I am off. On the way out the reception lady asked if we needed any help! I said to her this must be the worst customer service I have ever received in 46 years. Avoid this dealer at all costs.

We are very pleased with the service we recieved from Cooper Colchester Mini dealership, Rhys was very friendly and helpful and dealt with everything and explained all we needed to know about our new car.

Dealt with Mini Cooper Colchester on a used mini. Paid a deposit and full balance when they then said the car had been wrongly priced and I needed to pay an extra £1500 if I wanted it. The worst customer service, nobody would accept blame. I had sold my car so was left a week without a car needing to get to work and the full £16500 was taken on Monday and so far on Thursday I’ve only received £500 back so no way of buying a new car. Manager refused to speak to us after husband told them exactly what he thought of them, they just washed their hands of us. Update we received our money back at 4:30 on Friday meaning it was too late to clear with other dealer so again a full weekend with no car. They held my money for a full five days.