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3 reviews from our car dealer reviews community
Leave a review for Cooper BMW Durham

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3 reviews from our car dealer reviews community

Leave a review for Cooper BMW Durham
Click on the stars to start your review
"Shamefull after sales attitude !"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Shocking after-sales service at Cooper BMW Durhaam ! They have displayed ALL the integrity of a 70's back-street-cowboy company ! A total disgrace and BMW UK should be ashamed to have such a company as Cooper-Durham represent it's brand !

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"Terrible service nothing but problems"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a vehicle from Cooper BMW Durham. The sales man we had knew little or nothing about the vehicles we asked about. He didn't read the emails we sent, he didn't return our calls in order to rectify problems we encountered. Only the intervention of BMW customer care were our problems dealt with. After the "health check" we were given one key and told the other was in the glove compartment when we got home the key did not work. We had been given a dud key. We also discovered the door panel on the drivers side was coming away from the door itself. Also the car was filthy and the drivers seat was badly scuffed. After our complaint to BMW we were eventually contacted to be told the key was at Durham. We went back to collect key and have vehicle issues rectified. We waited for 2 hours the sales man said he would see where they were up too and didn't come back - We then had to ask what was happening and were told 2 minutes later the car was in fact ready. If you with to by a BMW I strongly advise you not to visit Cooper Durham, there is no after sales service at all .

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"STAN"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can only speak for the used sales side of the business but not to be trusted, sales manger just tells a pack of lies to secure at a sale, don't know how many people have been effected but buyers BEWARE ............

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Dealership Information

Cooper BMW Durham is an Franchise dealership that is based in Durham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: BMW
Franchise Dealership

Services available
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3 reviews1.3 out of 5 stars — Rated Terrible
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Contact Information

Address

Cooper BMW Durham
Belmont Industrial Estate Broomside Park
Durham
County Durham
DH1 1HP

Get in touch

0191 383 7560
https://www.cooperdurhambmw.co.uk/

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