0% Reviews
replied to
50% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


2 reviews from our car dealer reviews community
Leave a review for Cooper Thames Ditton Mini

Click on the stars to start your review

2 reviews from our car dealer reviews community

Leave a review for Cooper Thames Ditton Mini
Click on the stars to start your review
"How the mighty have fallen"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Two hour wait for a 15 minute health check at Cooper Mini Thames Ditton. Private professional polish stripped after a wash Car booked in for comp valet due to above . Got car back good valet still no polish and airbag light on at hand over. 8 minutes wrangle with receptionist to get email for dealer principle to complain. Back to dealer car inspected agreed on a polish and repair airbag light. Back to dealer to collect comp car and leave mine there.. 20 mins to look for comp car couldn’t find it gone to search for another in 30 degree heat no seating in Mini reception ground floor no water just left hanging around. Disgusted fed up with lack of professionalism lack of communication Lack of regard for customer safety.. 3 times left dealership with airbag light on with them aware, lack of manners lack of politeness.. dealer principal Andy Amiss apologised and is well aware of poor situation as is Dominic Strickland both saying trying to improve... not my issue as a customer all this has done has turned me away as another complaint racks up against them. Main dealer with untrained staff in quality customer service. Be warned.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
"Buying my first Mini Cooper "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing,friendly,caring service from Alex who went above and beyond all expectations to make sure everything was perfect! His manager, another Alex also helped enormously! If you want to buy a Mini Cooper ( which I love) please go to Mini Cooper Thames Ditton and ask for Alex, although everyone in the office was also friendly and welcoming ! The whole experience was caring and thorough. Thank you, Alex. Best wishes, S.Shaw S

Respond to this review

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

Cooper Thames Ditton Mini is an Franchise dealership that is based in Surbiton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Mini
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews3 out of 5 stars — Rated Average
Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
1

Add Review


Contact Information

Address

Cooper Thames Ditton Mini
Portsmouth Road
Long Ditton
Surbiton
Surrey
KT6 5PZ

Get in touch

http://www.coopermini.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

50%
Would recommend this dealer to family and friends
50%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Cooper Thames Ditton Mini

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information