I have had my car serviced at this garage for +8 years. The customer service has gradually deteriorated to the extent I will not use them again. Poor decision making from the garage cost me 1.4k on the car rear suspension. They are very difficult to contact (just try calling) and do not return calls or keep customers advised of the status of the work. One to avoid.

Very poor took my mini in for new brake pads and a warning light that was not turn out from a service from last year to be told the work that was not done as part of that service so they could not turn the light out why did not ring and tell me that. I was going to trade in for a new BMW this spring not from this branch now

Buying a new car should be an exciting experience not at Tonbridge wells no one replied to emails no one picks up the phone didn’t even know if I was picking up my new car because unable to speak to anyone only to find out the salesman who sold us the car was now on holiday. Picked up the car another salesman trying to deal with the mess and to top it all realised 2 days later charged £650 for GardX that wasn’t done and week later V5 turns up with the wrong name on it what a shambles of a dealership stay away .

After being completely abandoned by the approved used BMW dealer in Bradford when my car immediately showed a reoccurring fault after purchase, as the car was under full national BMW warranty, the BMW dealer in Bradford told me to take the car to my local M Sport centre, which was Cooper in Tunbridge Wells. Over the next 6 months (yes, 6 months – fault was v e r y difficult to diagnose and fix) these guys took care of my car as if it was their own sale. Their service manager, Steve, really took a personal interest in trying to get my car in fully working order and really went the extra mile to keep me informed and advise me how to deal with BMW UK Customer Service. Can’t comment about Cooper sale experience but their after-sales and service departments are absolutely first class.