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12 reviews from our car dealer reviews community
Leave a review for Cooper BMW York
Leave a review

12 reviews from our car dealer reviews community

Leave a review for Cooper BMW York
Leave a review
"BMW 1 Series - Cowboys!!! Dont buy."
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All smiles and chatty when looking to buy cash, was told i could only have the car if i put cash down in full, so i did, i got a call later that day saying the dealer would now be closed due to Covid-19, now im completly out of pocket and with no car. Its been 10 days now, and the dealer refuses to repsone to my emails. Taking this to small claims court, AVOID these cowboys, they dont know what stock they have.

"Be aware"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cooper BMW in York agreed on a price on part ex then changes it on order form. Beware of the confusing emails.

"A pleasure to deal with."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After waiting over 12 months for a BMW dealership to locate me a used BMW, and not having received one phone call regarding a possible car that may have fitted with my requirement, I decided to visit Cooper BMW York when I was in the area, and what a pleasant experience and conversation was had with the Sales Executive Ross Hamilton. The result of our meeting was that I purchased a Used car that was perfect for my requirements, The only negative was the delay at the time of handover due to a lack of communication between various departments within the business, other than that excellent service.

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"Excellent new car purchase experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The purchase experience of my new BMW 740D xdrive with Matthew and Will was very positive. Both Matthew and Will have excellent interpersonal skills, detailed product working knowledge and are very professional. I particularly valued Matthews input and advice during the search and location of the right vehicle for me. I particularly appreciated Wills attention to detail and high standards during preparation of my Car for handover. Both Matthew and Will are a credit to the BMW Cooper York team. I am delighted with my 740D Thank You Matthew and Will Lawrence

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+0 Found this review helpful
"terrible"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

we bought a car from cooper bmw york,then the trouble started, we were lied to then ignored, i have also stopped people from buying off these morons.this is a shocking place to buy a car from.

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+2 Found this review helpful
"Best in the North! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've used Cooper York for my Minor service, Major Service and 3 Warranty repairs on my M140i. Each time the Service was as good as the last - perfect. I have dealt with both Service managers and Emma has been exceptional every time I have booked my car in. Her communications, Pricing and Service has been unlike anything I've ever received at other BMW dealerships. Each time I have collected or dropped my loan car off (2018 X2) my car has been cleaned and ready for collection without any delays. I wouldn't hesitate to recommend to anyone.

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+0 Found this review helpful
"New BMW 520 GT"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just picked up my new BMW 520GT from Cooper BMW in York. The service I received from Ross was first class. He had an informative, good humoured approach which put us at ease and made the process really straight forward. I don’t change my car that often, and I thought Ross and the other members of the team who helped us, made it a really good experience.

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"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I picked up my new bmw 5 series 2018 from Cooper BMW York and have to say I had the best customer service ever from a car dealership! Mark was amazing who over saw everything. He introduced me to Tom who was very patient in getting all the paperwork sorted. Next on the day of collection I met Ed who helped me through the contract and he then introduced me to Phil, who was went through how to use all the gadgets on my new car. I really felt that all the team went above and beyond what they needed too. I will be buying all my future cars from here from now on. Mohammed.

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a nearly new BMW at Cooper BMW in York and the sales team were very helpful. Ian organised a test drive immediately and answered all our questions. I picked the car up last week and he subsequently called to clarify a couple of outstanding queries. The whole sales team were extremely pleasant and helpful.

"Great Service from Cooper York"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

New Customer to the area as just moved from Leeds. I must admit I have used Stratstone/Scothall Leeds for many years, but the Cooper York service Team are exceptional. Called in to set up my car on there database Andy the service manager read my key and noted a service was due in 900 miles and also a recall was outstanding - it had been for 19 months - missed twice by Leeds!! Car was booked in following day with a collection FOC - Andy actually collected the car and left his demo Returned in as new condition and discount on service to boot !! I won't go anywhere else now. Keep up the 5 start service guys.

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Dealership Information

Cooper BMW York is an Franchise dealership that is based in York. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews3.9 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
2
Poor
0
Terrible
2

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  • Contact Information

    Address

    Cooper BMW York
    Clifton Moor Gate
    York
    York
    YO30 4WR

    Get in touch

    01904 693313
    https://www.cooperyorkbmw.co.uk/

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Cooper BMW York

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    Premises Type: XXXXXXXXXX
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