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4 reviews from our car dealer reviews community
Leave a review for Cooper York BMW

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4 reviews from our car dealer reviews community

Leave a review for Cooper York BMW
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"Great customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I picked up my new bmw 5 series 2018 from Cooper BMW York and have to say I had the best customer service ever from a car dealership! Mark was amazing who over saw everything. He introduced me to Tom who was very patient in getting all the paperwork sorted. Next on the day of collection I met Ed who helped me through the contract and he then introduced me to Phil, who was went through how to use all the gadgets on my new car. I really felt that all the team went above and beyond what they needed too. I will be buying all my future cars from here from now on. Mohammed.

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"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a nearly new BMW at Cooper BMW in York and the sales team were very helpful. Ian organised a test drive immediately and answered all our questions. I picked the car up last week and he subsequently called to clarify a couple of outstanding queries. The whole sales team were extremely pleasant and helpful.

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"Great Service from Cooper York"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

New Customer to the area as just moved from Leeds. I must admit I have used Stratstone/Scothall Leeds for many years, but the Cooper York service Team are exceptional. Called in to set up my car on there database Andy the service manager read my key and noted a service was due in 900 miles and also a recall was outstanding - it had been for 19 months - missed twice by Leeds!! Car was booked in following day with a collection FOC - Andy actually collected the car and left his demo Returned in as new condition and discount on service to boot !! I won't go anywhere else now. Keep up the 5 start service guys.

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"Poor customer service"
2.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was in the market for a nearly new BMW, and went to look around their forecourt. I spotted a couple of X1s that I was interested in so I went into the showroom to enquire about them, there was a couple of other customers in but there was a few sales people stood talking to each other, I walked up to the reception where I was greeted with the opening line "do you have an appointment?" not so much as a hello or a can I help you, when I replied no I haven't the response was "well the sales team are too busy to see you". At this point I just said ok and walked out, the very same day I went and purchased a ten month old X1 from their Malton branch who were very helpful and saw me without an appointment (I have bought many cars over the years and never made an appointment to buy one). I would not recommend them to anyone, in fact I have told people to avoid them, the receptionist, and the sales team that didn't give me a second look are obviously only interested in people that look like they have a lot of money.

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Dealership Information

Cooper York BMW is an Franchise dealership that is based in York. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: BMW
Franchise Dealership

Services available
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4 reviews4.4 out of 5 stars — Rated Very Good
Excellent
3
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Average
1
Poor
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Contact Information

Address

Cooper York BMW
Clifton Moor Gate
York
North Yorkshire
YO30 4WR

Get in touch

http://www.cooperbmw.co.uk

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Dealership Statistics

75%
Would recommend this dealer to family and friends
75%
Thought the dealer was knowledgeable and helpful
100%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Cooper York BMW

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