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Cort Vehicle Contracts (also know as Car and Van Discount) did not explain or discuss with me during the sales process that the car I was buying was "pre-registered". I had not actually heard of pre-registered vehicles before and so only after the car was delivered faulty did I find out that I am not the registered keeper for the first 11 months. They hid this information in the additional information section (small print) of the quote and contract. My car is registered to a company called Interguide Group. One which I had not been told about or heard of previously. This meant that my insurance was not valid and I had to pay to get it changed. In addition to this, the car arrived 4 weeks later than estimated. To make matters worse, it also did not arrive on the day it was scheduled to be delivered, having taken the day off work. As a result I had to hire a car from an external company to cover the time I was car-less. Car and Van Discount told me that it had been delayed because the pre-delivery checks had not been completed in time. But when I received the car, the pre-delivery check form had been signed off a week previously, in good time for the delivery date. When the car was eventually delivered, it arrived faulty and I am now having to take it to a local dealer to be fixed. I have complained to Car and Van Discount but they fail to accept any responsibility whatsoever for their appalling customer service and dishonesty. My advice would be to avoid this company unless you're looking to buy a faulty car that will be delivered late and isn't registered to you. The fact that they have so many "5 star" reviews should have been a red flag for me at the start. PLEASE AVOID.
I cannot praise Cort Vehicle Contracts enough, in particular Mike, he was so helpful from the quotation stage through to delivery, he kept me fully informed of the progress and even on the delivery day I received 2 phone calls giving ETAs, everyone at Cort are so helpful and Ann in accounts always returns phone calls when promised. This company are to be commended in their customer focus which is in stark contrast to the Nissan main agent in Maidstone. And the discounts they offer are second to none, I really do recommend giving them a try when next considering a new car purchase. Thanks again Mike/Ann.
I contacted Steve at Cort vehicle contracts for a price to replace my 53 plate seat Leon with a new 66 plate. The service and price were the best I've found so paid a deposit and ordered a well specced Leon.after a few weeks Steve contacted me to inform me Seat could make my vehicle due to a forthcoming face lift. No problems as I have this week received my brand new 17 plate face lift Seat Leon.i was a little bit nervous I must admit but with constant emails and phone calls I was kept in the loop for the whole process so the deals do actually exist as I saved £8500 off list price so go for it. Cheers Gary southam of Worcester.
I WAS VERY VERY IMPRESSED WITH ALL ASPECTS OF CORTS ATTENTION AND EXTREMELY FRIENDLY SERVICE.WE HAD AN ISSUE AFTER THE SALE,IT WAS DEALT WITH BRILLIANTLY.I WOULD RECOMMEND THESE PEOPLE TO ANYONE.EXCELLENT STUFF
With over 50 years experience in the industry; Cort Vehicle Contracts Ltd in Bury are a used business vehicle leasing specialist providing access across the variety of brands of car. They offer both corporate and private leasing options as well as finance and part exchange.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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