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Did a deal with Mark for a vehicle, with a part exchange. Mark promised to hold the vehicle for a day. We called back the same day, but no one would answer the phone, so we left a message to confirm that we would purchase the vehicle. We rang back the next day, only to be told that we had been lied to & the vehicle had been sold. No wonder car dealers get a bad name, when customers get treated like this. Could you trust their after sales care - Probably not. Steer well clear.
I bought a ford b max it's a lovely drive and Kevin is very helpful. He was easy to get hold of and answered all my questions
Wanted to leave Cottage Cars 5 stars. First class service from Kevin,I love the car and whole was so easy from the hand over to sorting out my car tax for the new car. Best wishes from Watford. Keep up the great standards AAA+++
Just recently purchased a Mercedes from Cottage Cars and am over the moon with my purchase, the car was immaculate condition, reasonably priced couldn’t be happier with my purchase , the customer service was outstanding,was treated very well and would definitely recommend to buy a vehicle from this company, my husband has purchased four cars from here and had no problems with any of them and was told any problems we could return , any questions I had were answered so will be returning here when I need another car . Very trustworthy company
Brought my second car from Cottage Cars Hayes, dealt with Mark throughout my purchase who was very helpful had one small issue with the car which was sorted out very promptly. Would highly recommended to anyone fantastic selection of cars and a great cup of tea.
Access to various cars at the back, good options and friendly staff willing to provide aftercare. Will come again definitely recommend Cottage Cars.
Bought a car from Cottage Cars and it was nothing but faults from day one, not fit for purpose and dangerous with fumes entering the car really bad, after a couple of months we sold it for £3000 less than we paid for it, good service but a really bad car that should never have been put back on the road, I would advise you to be very careful when buying from them get an RAC or professional check on the car, or better still shop elsewhere.
C Dickinson in response to not recommended
I had exactly the same problem with Cottage Car Sales Hayes! DO NOT BUY A CAR FROM HERE is the only advice I would give. Kevin was lovely and friendly until the sale is complete and you drive away. Major problems, which I believe they knew about but sold the unroadworthy car to me anyway. Owner Mark extremely rude and unhelpful and they lied terribly! Had no choice but to reject the vehicle 5 days later!
I recently viewed a car there and had a test drive. All went well, so I decided to place a deposit. Before I did that, I wanted to do an "HPI" check just to make sure everything was ok. He offered to do it on his computer "to save you money" (lol). His check appeared ok, so a £500 deposit was placed. At home I decided to get a more in depth check from HPI. Well, where do I start? Straight away it flagged up a mileage discrepancy. The mileage was higher 2 years ago than it was now! It also hadn't been taxed for 15 months, or MOT'd for 2 years. Phoned to ask why it hadn't been taxed for so long, he told me it had been SORN. The car hadn't actually been on the road for over a year! I decided then that I no longer wanted the car and would like a refund of my deposit. I was told it was a non refundable deposit but I could use it on another car. Not ideal, but there was another car there that we liked. Asked if it had full service history? "Of course" was the reply. Unfortunately there was only one stamp in the service book, on a 20k mile car. It should have had two minimum. Also the dealer stamp was so smudged you couldn't tell where it was carried out out or by whom. then told me my trade-in would now be £500 less than he first offered! Either way, this company has well and truly shafted me. If I walked I lost my £500 deposit. If I traded in for a different car I lost £500 on that. Nice one! No prizes for guessing my decision. Be very careful people. Do not hand over ANY money until you have done your OWN checks or you will pay big time, like I have. .
Janet Scott in response to Shameful
A very dishonest garage. DO NOT TRUST THEM!
I purchased a car from Cottage Cars. On begining all looks fine until I start have problem with car. They treath me like rubbish. No respect. They kick me out from office becouse I ask for proof of my claim. They was agresive and not professional at all. They said "get out from my office" just only becouse I tried find out where is my car. It should be in garage but I found out it was keeping on one of owner/employee private property!.!! Disgusting place! They attitude are terrible of you coming back with any problems. Be careful with them
The dealer at Collate Cars was really helpful and friendly! He let me leave a deposit gave the car a fresh MOT. The car was in really good condition and I have had no problems with it at all and I have had it for a few months. I would happily recommend this dealership to anyone.
Based in Hayes and providing their service across the Greater London area; Cottage Cars stock a wide variety of different makes and models at their showroom. From family hatchbacks right up to the larger 4x4 vehicles their is plenty to choose from and you can even arrange finance and part exchange from this car dealership.
Manufacturers: Sells a variety of makes and models
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