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Bought a car from Cottage Cars and it was nothing but faults from day one, not fit for purpose and dangerous with fumes entering the car really bad, after a couple of months we sold it for £3000 less than we paid for it, good service but a really bad car that should never have been put back on the road, I would advise you to be very careful when buying from them get an RAC or professional check on the car, or better still shop elsewhere.
C Dickinson in response to not recommended
I had exactly the same problem with Cottage Car Sales Hayes! DO NOT BUY A CAR FROM HERE is the only advice I would give. Kevin was lovely and friendly until the sale is complete and you drive away. Major problems, which I believe they knew about but sold the unroadworthy car to me anyway. Owner Mark extremely rude and unhelpful and they lied terribly! Had no choice but to reject the vehicle 5 days later!
I recently viewed a car there and had a test drive. All went well, so I decided to place a deposit. Before I did that, I wanted to do an "HPI" check just to make sure everything was ok. He offered to do it on his computer "to save you money" (lol). His check appeared ok, so a £500 deposit was placed. At home I decided to get a more in depth check from HPI. Well, where do I start? Straight away it flagged up a mileage discrepancy. The mileage was higher 2 years ago than it was now! It also hadn't been taxed for 15 months, or MOT'd for 2 years. Phoned to ask why it hadn't been taxed for so long, he told me it had been SORN. The car hadn't actually been on the road for over a year! I decided then that I no longer wanted the car and would like a refund of my deposit. I was told it was a non refundable deposit but I could use it on another car. Not ideal, but there was another car there that we liked. Asked if it had full service history? "Of course" was the reply. Unfortunately there was only one stamp in the service book, on a 20k mile car. It should have had two minimum. Also the dealer stamp was so smudged you couldn't tell where it was carried out out or by whom. then told me my trade-in would now be £500 less than he first offered! Either way, this company has well and truly shafted me. If I walked I lost my £500 deposit. If I traded in for a different car I lost £500 on that. Nice one! No prizes for guessing my decision. Be very careful people. Do not hand over ANY money until you have done your OWN checks or you will pay big time, like I have. .
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Janet Scott in response to Shameful
A very dishonest garage. DO NOT TRUST THEM!
I purchased a car from Cottage Cars. On begining all looks fine until I start have problem with car. They treath me like rubbish. No respect. They kick me out from office becouse I ask for proof of my claim. They was agresive and not professional at all. They said "get out from my office" just only becouse I tried find out where is my car. It should be in garage but I found out it was keeping on one of owner/employee private property!.!! Disgusting place! They attitude are terrible of you coming back with any problems. Be careful with them
The dealer at Collate Cars was really helpful and friendly! He let me leave a deposit gave the car a fresh MOT. The car was in really good condition and I have had no problems with it at all and I have had it for a few months. I would happily recommend this dealership to anyone.
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I have had my Peugeot 308 for a while now, no problems. It's still running smoothly and is very good value for money. The dealers were helpful and friendly.
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I bought a Vauxhall Astra from here back in August. The car was very nice and clean and in really good condition and up to now I have only had one issue which was that the exhaust came off but the dealership were happy to replace it free of charge. I am really happy with the service and I would recommend this dealership.
Reviewer has confirmed their email address
I brought a Bmw from them I got along with the staff and they all seemed very help full I was waiting a week for my finance To go though but they keeled the car till it got sorted I would happy buy from cottage cars Hayes again top job guys thank u
I have purchased five cars from cottage cars over the years and have always found them very helpful, and would recommend them to anyone,in fact my my grandson is buying a car from them next week. The last car I purchased had a minor fault but was dealt with promptly. I am a very happy customer.
After sales at Cottage Cars is awful. I bought a car and after a month the coolant kept indicating an error, and had to top up the water. I live in Reading and have two young children, when asked if they could assist me with collection or courtesy car as I need a car to get the kids to school clubs and work - they said well its your fault you bought it from here and not r Reading. After a day in the garage and trains to and from it happens again - they say if I want to borrow a car then I have to tax it and insure it - Its not everyday I take out finance on £7000 and within a month have to take it back to the garage and get attitude from them. Dont put your problems on me - if you want the car fixed then bring it down, no apology, no nothing. Asked if they could collect the car, but no, asked if they would pay my train fare then £13 each way, they said no. l will just leave work and jump in the car drive for 40 mins - drop it off - get on a train for an hour get a bus to work and then a bus home to collect the kids from school. But if thats the only way i can get it fixed what choice do i have - Only to make others aware DO NOT BUY A CAR FROM THEM UNLESS YOU LIVE AROUND THE CORNER FROM THEM OR HAVE FAMILY AROUND TO HELP YOU.
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Purchased a Ford Fusion last month and it is perfect. Young salesman was very helpful and certainly knows the car industry. There was a minor issue which was fixed immediately and when we collected, they had done a new MOT. Only problem is that the car was so low on petrol, it had to be filled with a can to do a test drive. Would buy from Cottage Cars again.
Based in Hayes and providing their service across the Greater London area; Cottage Cars stock a wide variety of different makes and models at their showroom. From family hatchbacks right up to the larger 4x4 vehicles their is plenty to choose from and you can even arrange finance and part exchange from this car dealership.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 8 | |
| Very Good | 0 | |
| Average | 0 | |
| Poor | 2 | |
| Terrible | 2 |
Cottage Cars
Uxbridge Road
Hayes
Middlesex
UB4 8HS
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