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12 reviews from our car dealer reviews community
Leave a review for County Motor Works Vauxhall
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12 reviews from our car dealer reviews community

Leave a review for County Motor Works Vauxhall
Leave a review
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a very positive experience with the sales executive George Green when I bought my car a month ago. He was very friendly, honest and quick to respond when emailed. When we raised our concerns regarding paint scratching on the door panel, he acted promptly and quickly took the car to the servicing department who sorted it out. I would highly recommend him and the company as a whole.

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"Dissapointing - Ignored for over 15 mins"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited the Chelmsford site yesterday afternoon with my partner to look for a used Mokka, We spent a good 10 minutes on the forecourst looking at a couple that we were interested in. No staff outside on the forecourt and there were a number of potential customers milling around. Went inside to find no staff on the shop floor either, was seen by 3 members of staff hiding in the offices as the back and after 5 minutes standing around not one of them aknowledged our presense, even tho they had clearly seen us waiting. As we went to leave one of them finally appeared and asked if we wanted something? Told him that he'd taken to long to see us and that we were leaving, to which his resonse was "whatever" I hope this is just a blip in customer service either that or all these 5 star reviews are fake, but rest assured we will be taking our business elsewhere. We will also be conacting the mangement tomorrow to lodge a formal complaint as that level of contempt is disgusting. Cannot give zero stars otherwise it would have been zero stars all round

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"Car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi recently purchased a car from county motors sales executive Brady Benson very polite and helpful. Could not wish for a better experience buying a car which is a large transaction. Brady made for a very relaxing experience. Would certainly recommend to Family and friends. Thanks Brady.

"Excellent service "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sales executive Shamim Ahmed has been very proficient and given excellent service.

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"Fab Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Highly recommend, purchased a 2nd hand car from Brady and he was great. He answered all our questions and the team did everything they could to get us in our new car as soon as possible.

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"Poorly run"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 3 year old BMW (ex Motability vehicle) can’t fault the car at all but the car dealers are shoddy, I explained from the beginning I want nothing added on and to my amazement and rage they added everything from alloy wheel and tyre cover, dealer guarantee and guardX. When I confronted them they advised me the guardX was complimentary so no charge but on my contract it states what extras are to be paid for under LOAN. I was armed to take the car back because it was under 14 days but they reassured me I will get a refund for the LOAN amount, I got a refund but that’s missing the guardX that I still have to pay for. Steer clear of this garage or any Vauxhall dealer they like scamming people and clearly so it’s been on the news and in papers

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"Would highly recommend CMW Vauxhall ."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected my Mokka Elite car yesterday from CMW Chelmsford. Nick who I saw initially was very helpful and professional. I asked for a test drive which was organised in 15 minutes and I asked Nick to accompany me which he was happy to do. I was undecided about the purchase, however there was no hard sales talk or pressure from Nick. I subsequently decided to purchase the Mokka 2 days later. Brady completed the transaction professionally. (Nick was on holiday),Brady was extremely helpful and and answered all my questions,. He took the time to sync my mobile and set up radio stations, also explained the various functions associated with the car. He was very concerned that I was happy with the car and his explanations. Both Nick and Brady were brilliant, at no time did I feel under any pressure to purchase a car. CMW offered me a good part exchange price. Thank you Nick for tank of fuel, much appreciated,. I would have no hesitation recommending CMW to family and friends. P.S. a third sales person was also very helpful when I called at the showroom .

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"GOOD SALE BAD AFTERCARE"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In early May I purchased a Mazda 2 (67 REG10,300 MILES) from Nick at County Motors Chelmsford - very friendly and efficient However after less than 600 miles FIVE warning lights came on and stayed on I phoned Nick on August 19 to ask if he could speak to someone in Repairs to perhaps shed some light on this After a while from Natalie who took all my details then said the car would have to be booked in but not for THREE weeks and this would cost £137 JUST FOR THE DIAGNOSIS.

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"Great help from Oliver Bright"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just like to say thank you to Ollie Bright at County Motor Works in Chelmsford for the service he gave me.

"Poor "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

County Motor Works in Chelmsford delivered a fairly good service when I brought the car (of course) but I have had problems with it ever since the day I drove it off the forecourt; the first time I drove it, the alternator failed after it had “been through the garage”, then the turbo pipe for the engine came off due to shoddy workmanship after fixing the alternator. Now the car constantly has warning lights on because the computer wasn’t resets properly after the works.

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Dealership Information

County Motor Works Vauxhall is an Franchise dealership that is based in Chelmsford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews3.8 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
1
Poor
1
Terrible
2

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  • Contact Information

    Address

    County Motor Works Vauxhall
    Eastern Approach
    Chelmsford
    Essex
    CM2 6PN

    Get in touch

    01245 932703
    https://www.motorparks.co.uk/dealerships/county-motor-works-vauxhall

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About County Motor Works Vauxhall

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    Directors: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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