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48 reviews from our car dealer reviews community
Leave a review for Coventry Car Mart

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48 reviews from our car dealer reviews community

Leave a review for Coventry Car Mart
Click on the stars to start your review
"Warning- keep off car mart"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Please please please avoid MEGA CAR MART. I bought a Ford S-Max from them on 12th November 2018. After 12 weeks,the car broke down on the motorway.We just found out the gear box was gone .When I called them,they told me that when they sold the car to me it had no gearbox problem so that's non of their business.O took back the car to them and they said they will check what the problem is but I have to pay for the repair.Two weeks down the line they phoned me and said the repair cost was £2,220.After arguing with them,they lied to me that they would pay 20 percent of the figure.After a long struggle with them,I suggested to them that they go ahead and pay the 20% of 2,220 and I will take the car to a garage of my choice and I will sort out the rest of the amount.My car disappeared from their car yard and they took it to unknown place for repair without consulting me.Later i was sent an invoice of £ 1,850 .At this point you will never see the Sales people or the manager of they have one.You will always deal with a receptionist lady. The invoice they sent me was accompanied by a letter stating that i only have less than 5 days to sort the amount of else i start incurring storage costs of £30 a day.At long last i decided to do away with them.Went to pay them and when I requested to test drive the car,I was told i can only do that after settling the amount. Buy a car from them at your own Risk. They will tell you everything you want to hear.DON'T BE TEMPTED.They know how to look and talk professional.KEEP OFF.Warranty is non-existent.

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"Absolute joke"
1 out of 5 stars See
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Purchased Audi A6 when viewed the dpf light flashed and was promised the world and that it had been Audi main dealer........ Three months later and we have been in limp mode since purchasing it and still dpf light still on. this place is a scam do not trust them. Never get back to you. Never seen anyone in charge or heard from anyone.

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+0 Found this review helpful
"Not a priority "
1 out of 5 stars See
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Went over on Sunday 28th may to look at a red fiesta for there to find it was covered in dents and had a Miss fire! When asked if they could fix the miss fire for the following weekend as we wanted the car they said no it wouldn't be a priority as more important cars would go first?! But Patrick wanted us to give him a deposit on the car? Walked out in the end as the customer service was shocking and all he was interested in was ripping people off! Luckily I took my husband (a mechanic) with me to look at the car! Not impressed at all with the company and Patrick!

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+2 Found this review helpful
"car enquiry"
2 out of 5 stars See
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Very nasty arrogant and disrespectful trader avoid at any cost I needed a car but it took me two minutes to find out that I can not do business with this dealer.

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+1 Found this review helpful
"Nothing good on this company"
1 out of 5 stars See
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Resolving issues

I bought one car from Coventry Car Mart... over the market price... was ok until i sigh the paperwork. Now when i start the engine start very badly... I go to them to fixed with that one month warranty and they try to say anything but never will say that they will fixed.

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+1 Found this review helpful
"Absolutely horrendous "
1 out of 5 stars See
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Resolving issues

We bought a 4x4 for £10,220 from MEGA CART MART COVENTRY. Less then 24 hours later the car window wouldn't wind down, the door wouldn't open, the car made an awful juddering when accelerating, the air conditioning pump was broken, the cruise control and heated seats did not work. We informed them the very same day and they gave us the impression we could take it to a garage, get a quote and then have the garage of our choice fix the problems. We did so, it took a while for MCM to respond ,but when they did they then said they were not liable for these faults and that when we purchased the car it was not advertised as having air conditioning or cruise control and refused to fix any of the above problems, we rejected the vehicle on the 30th day of warrenty and they refused to take it back as it wasn't a "major fault" in their opinion even though the car was practically undrivable by this point After weeks of arguing and having to get solicitors involved, MCM told us we would have to bring the car back to them to fix the problems. They refused to recover it,So we made the 400 mile round trip, with a car that wouldn't drive over 40mph, and we left the car with them for OVER A MONTH. when we finally went to pick the car up, we were told that they had changed a fuse and that had stopped the juddering, also fixed the cruise control and heated seats (what a fuse!) replaced the faulty door mechanism and the electric window switch. We paid £200 for a second hand air con pump which they fitted but that was only as a "gesture of goodwill" as air conditioning wasn't advertised as a feature on the car. We were told the car had been to a main dealer to be reprogrammed, that's why it was taking so long to get the car back, however we later found out that they " had a good working relationship with the main dealer and been told how to reprogram the car over a phone conversation" As soon as we hit the motorway the dreaded juddering was back worse then ever,again the door the wouldn't open . What happened after this, was months of costly legal battling with this company, they told us to take the car to a main dealer, and then were not happy with their diagnosis and asked us to pay again to take the car for a second opinion. At this point we got another mechanic to look at the car, he found the problem was the air flow sensor, not a faulty fuse as previously we were told. We also found out that MCM stamped the service history booklet as having had the fuel filter and air filter changed, but on investigation NEITHER of these things had been changed for what "looked like years" ( mechanics words) the door mechanism was not a new part, merely CABLE TIED and botched, the electric window was temperamental and wouldn't wind up/down, sometimes it would, more often would go down but not back up. The car was disaster from the very second we drove it out of the forcecourt, the juddering issue meant the car was undrivable for 3 out of 6 months, the after sales care team were dismissive and their 30 day warranty stood for nothing. Of all the hundreds of calls made to this company, never once would a manager engage with us to solve any problems. Their way of responding was passing messages on through their receptionist, who was basically a puppet on a string. A simple query would take days before anyone responded as we could never speak directly to management, they point blank refused to deal with us personally. This company Do not care about their customers, nor do they care about where they purchase their vehicles, we later found out most are bought from auctions. Their after sale care team are obnoxious and conniving, Believe me, everything seems above board when you visit their showroom and are treated like royalty, however once they have your money they are uninterested in you, the car, or their promised warranty. Please, please, please avoid, they are a disgrace of a company and should be shut down, the stress it has caused us and the money we have lost is enough to send anyone over the edge DO NOT BUY FROM MEGA CAR MART COVENTRY

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+6 Found this review helpful
"Avoid at all costs"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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We read some of the reviews for Coventry Car Mart but decided to buy a landrover discovery ...went to pick it up paid the money .They then brought car out to do a 40 point check ..omg found soooo many faults on it even back window would not open ...they wanted me to drive it home and if any problem could bring back ..but I refused to drive it off forecourt ..long story short as I had paid they wouldn't give me refund because I hadn't taken it ......took weeks of hassling but eventually got 7000!!!! Back minus 300 for administration check !! AVOID AVOID.

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+5 Found this review helpful
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"Mega Car Mart sold me a faulty car"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I purchased a Range Rover Sport from Coventry Car Mart or Mega Car Mart as they also go by. The car mysteriously developed a radiator leak and CV BOOT SPLIT after driving from Coventry to London. Key has its own mind to lock/unlock. Never works first try sometimes for 2 or 3 days. Make sure you take your own mechanic to check the car you want buy. Only one person was following up my complaint. Others simply do t care after the sale is done. Buy at your own risk basically. Land Rover came back with diagnosis saying that key was defective. I just passed the report as well as Land Rover contact details to mega car mart. The quote from Land Rover for a replacement key is £231.00 then I get an email from mega car mart offering me £100 good will gesture like that is fixing the key. Forgetting that I just paid £114 to confirm that I was not making it up the key was fault from the start. Even the sales rep tried and took the car to the Garage where supposedly he was advised the Key had discharged due to lack of drive. He then promised that if I drive a couple of hours it should be fine, if not I should take it back to be rectified. 10 days on the lady who just spoke to me on the phone is trying to say that it's my fault for talking the car. She claimed the car key was ok. Forgetting that I had filled in paperwork pointing out the problem even before I left with the car. So I appeal to you all to stay away if you don't want to loose your money. Nothing is ever be as you expect. The warranty is non existent, what ever they say to you in person doesn't matter because they simply back track once the money has reached them and tell you that you shouldn't have taken the car if you didn't like. The will tell you that they inspect the car and it was fine at the time. There word against yours. Don't wast your time unless you want to buy a project car to work on and you have to be ready for surprises. It's time these lot are reported to authorities for their act. It's not coincidence from the reviews that all these people all seem to have similar problems on different cars.

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+6 Found this review helpful

linda in response to Mega Car Mart sold me a faulty car

we also had a nightmare with this company it went on for months AVOID at all cost

"Viewed a Kia Sorento"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After calling and asking if the body work and other things with the car was ok before travelling the 2 hour journey, i was assured all was fine, i got to MEGA CAR or Coventry Car Mart (whatever they are called) in Coventry. I was highly disappointed, the car was damaged on the wing mirror which was hanging off, but screwed on The Diff was whining badly, also other damage to car. The salesman didn't seem bothered and tried to knock of £100.

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+2 Found this review helpful
"linda"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

This is not a place to go if you want a good car and good service we have experienced 5 months of bad service, stress and hassle from this company, the staff are unhelpful, disrespectful and the management refused to speak directly to us or meet with us. The staff don't know what they are doing, they do not admit to any wrong doing. They should not be trading. I was surprised to read all of the reviews on their own site are positive - do not believe these are true at all after reading eviews elsewhere DO NOT BUY FROM THIS COMPANY

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+4 Found this review helpful
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Dealership Information

At Coventry Car Mart based on Bayton Road you will find a variety of the most popular names available in the used car market. With plenty of stock on site they have plenty of options to help decide which car you would like to buy. 

We would like to make its reviewers aware that we have been made aware of 2 dealerships in Coventry with the same name, this is the page for the Bayton Road dealership.

Car Dealer Reviews has recently identified that the website link to this business was not working and so has removed it from this page. If anyone has any further information then please leave a review at the bottom of this page.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
48 reviews2.2 out of 5 stars — Rated Poor
Excellent
11
Very Good
3
Average
1
Poor
9
Terrible
24

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Contact Information

Address

Coventry Car Mart
Bayton Road Industrial Estate Bayton Road
Exhall
Coventry
West Midlands
CV7 9EL

Get in touch

024 7636 6452

Opening times

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Dealership Statistics

25%
Would recommend this dealer to family and friends
31%
Thought the dealer was knowledgeable and helpful
30%
Thought issues were resolved quickly and easily
2%
Percent of reviews responded to by this dealer

Additional Information About Coventry Car Mart

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