16% Reviews
replied to
16% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


6 reviews from our car dealer reviews community
Leave a review for Coventry Mazda

Click on the stars to start your review

6 reviews from our car dealer reviews community

Leave a review for Coventry Mazda
Click on the stars to start your review
"Made buying a new car easy and stress free"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good experience of buying a new car at Coventry Mazda. Stress free no pressure and a very good price.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Terrible service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

One year old mazda 6 needed replacenent foot kick plate due to faulty lighting. Promised it would be ordered. Not done. Then promised it would be in by time of cars first service a month later. Amazingly it was so took car in for booked service. Took them three hours! Car not washed or valeted after service and now have to clean filthy oily marks off cream leather interior. Filthy workmen. Catalogue of faults when first bought car brand new as well, too numerous to detail. This place has seriously gone downhill since new manager started.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
"Safety Recall"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Received a safety recall letter from Mazda. 2 potentially dangerous faults. Made appointment then had it cancelled and rearranged for 2 weeks later. I was told work would take 1-2 hours to complete. Booked for 9.30am. When I arrived I was told my car will not be looked at until 10.30am. My appointment was for 9.30am not 10.30am. At 11.00 my car was still where I had parked it. I asked Andrew when is it going to be taken in. He said I will do it myself for you. 11.15am. Still no sign of my car being looked at. I approached Andrew again, he didn't remember who I was until I reminded him I had just spoken not long before! Finally my car was looked at and returned around 40mins later. I asked for evidence the safety works had been completed, to be told that is not what we usually do. I asked for something in writing to evidence the work had taken place and received a hand written note. This is my first and likely to be my last visit I'm afraid. I met with another three disgruntled customers who were all complaining about promises made to them. Work not completed and the very very poor communication between work colleagues.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful

Darren Fursdon from Coventry Mazda in response to Safety Recall

I work in sales and I would like to stress that the service team are battleing through many service needs at present, we are all trying to please everyone as best we can, thousands of customers are very happy and unfortunatly some not, we will truley try to do what ever we can to keep our customers as satisfied as we can.

"Terrible terrible service!!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible service! Oil not topped up (not even to the minimum!), inside car left dirty (oil stains on leather), 'complimentary wash, leather and vacuum' not performed, foul-language from car cleaner, car health-check had too many mistakes (contradictory left/right wheels compared to service report) - all in process with Motor Ombudsman. DO NOT USE - awful (the worst) car service experience I've had.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
"Terrible service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paid a holding deposit on a Mazda that was for sale at Coventry Mazda. Drove over 120 miles to view car. Car wasn't not as described. Sales man never mentioned dent in the door as if someone had attempted to break in with a crowbar. When I wouldn't commit to purchasing the car they turned nasty and told me to go elsewhere to buy a car. They reluctantly gave my holding deposit back but made it very clear for me not to come back again. Worst service experienced at a main dealer.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
"MKT"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor service. Definitely not recommend to use this dealer for servicing your car. Guys have no idea what they are doing. They relaying on a computer only- and are too lazy to use some tools to do phisical fix on broken car. Have been several times in the garage to have my car fixed- no luck. So called service "specialists" weren't able to resolve issues with my car claiming that they cannot find car faulty. Joke!!! Other garage diagnosed issues with suspensions, loose on steering wheel, and were able to fix power issues ( lost 50 BHP). Never ever will use this dealer again.

Respond to this review

+1 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

Coventry Mazda is an Franchise dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews2 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
1
Poor
1
Terrible
3

Add Review


Contact Information

Address

Coventry Mazda
London Road
Coventry
West Midlands
CV3 4EX

Get in touch

http://www.coventrymazda.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

16%
Would recommend this dealer to family and friends
16%
Thought the dealer was knowledgeable and helpful
0%
Thought issues were resolved quickly and easily
16%
Percent of reviews responded to by this dealer

Additional Information About Coventry Mazda

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information