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AVOID CRAIGS HONDA AT ALL COSTS! Just got off the phone with Matt the owner of Craigs Honda I believe.I have an issue with my 2018/2019 Africa twin adventure sports. The wheels have corroded and Honda will not replace them even though they are still under warranty. Honda wont replace them even though the Africa twin was recalled for the same issue and then fitted with stainless steel spokes. Mine was already fitted with the spokes. However the corrosion has still happened and Honda are washing their hands of it. Now Matt the lovely gent was rude and condescending throughout the call and when I told him I don't expect service like this when you spend £11500 in your business. His response was £11500 you have said that 5 times on this call. I am appalled by Honda and their customer services and their dealers you should be ashamed of yourselves I WILL NEVER BUY A BIKE FROM YOU CROOKES AGAIN!
Vehicle was purchased online and delivered promptly. It arrived not as described (tryres described as “excellent” where barely legal) and the follow up from the salesman/owner (Matt Holmes) was unhelpful, unapologetic and argumentative. Cost me a further £250 to sort out. Disappointing customer service from Craigs Honda and not trustworthy.
The staff at Craigs Honda were decent guys and the sale went well smoothly, unfortunately I have had to pay out for repairs soon after having the bike as the dealer out it down to wear and tear but it my opinion the fault should have been dealt with before the sale but I guess it's my word against theirs. Other than that the bike is good and I've no complaints about the quality.
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They are the worst dealership ive ever used.not helpful and didn't honour the warranty they promised
Reviewer has confirmed their email address
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Craigs Honda
12 Otley Road
Shipley
West Yorkshire
BD17 7SE
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