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95 reviews from our car dealer reviews community
Leave a review for Crowther Lodge Motor Company
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95 reviews from our car dealer reviews community

Leave a review for Crowther Lodge Motor Company
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"Really professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a volkswagon camper van from Crowther lodge vans Gary was extremely helpful. We love it and can’t wait to start making memories service with a smile 😃 Thankyou so much

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"Great, until the car had issues!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Porsche 911, reg RX08KJO from this company. I reported issues with the car making it not fit for purpose and asked for a repair or refund under the Consumer Right Act 2015. As I had spoken to Citizens Advice, Crowther Lodge refused to speak to me to get this sorted, and instead hid behind the services of Legal Solutions 4U with the purpose of getting out of repairing or refunding the car. In the end I got all my money back, plus consequential costs, through the finance company, but Crowther Lodge only agreed to 'buy the car back' minus £300 for miles travelled. The Long Version Bore scoring is a very common problem with Porsche 911s So as a condition of purchase I asked for a recent, clean bore score report. They assured me it had been done, and was clear, but they had lost the paperwork. I insisted I would not buy the car without, and they had the bore score done and supplied the paperwork and I bought the car. DEFECTIVE RADIO Very quickly I realised there was an intermittent issue with the radio which I reported and supplied a video to Crowther Lodge. It often took me two emails to get one reply, and they refused to let me have the radio fixed closer to home and asked me to return the whole car some 3 hours drive to them. This was until I said I would be rejecting the car if I had to return it, at which point they offered a postal repair service, which never materialised and the radio never got fixed. They said the delay was because the manager was on holiday. SLIPPING CLUTCH Next I notice the clutch had started to slip. I think this did happen on the test drive, but the salesman convinced me it was just me driving an unfamiliar car. So I reported back to them, with video evidence and with a quote from my local garage asking to have it fixed here. Again they refused. I tried to make arrangements to return the car, however they said this must be at my expense, which is against the CRA, and would also not reply to my email to arrange a date as they where now hiding behind LS4U. When the car was eventually returned, they admitted there was evidence of clutch slip, they never proved it was caused by myself, but refused to pay for the repair, which under the CRA they must legally do one or the other. BORE SCORE Although Crowther Lodge said the engine did not have bore score, I had it checked out and it was reported to me that it did. I was given this in writing and with accompanying photographs of the issue. I was assured by the very well respected Porsche specialist this was more bore scoring than would have happened in the time I owned the car, and I also contacted a professional witness who was willing to say this in court. When the vehicle was finally returned Crowther Lodge said they had it inspected and there was no bore score. I asked them for a copy of this new report and asked them to comment on the photographs I sent of the bore score. They never send the report, they now changed their wording to "no bore score that would affect the value of the vehicle" and although they would not admit there was any bore score they offered half the money towards a £12,000 to have it fixed. Or they would 'buy the car back' less £300 for mileage I'd covered. When I refused this, they changed their wording back to "no evidence of bore score" and supplied the original pre-sale bore score report, not a new one. OIL IN CYLINDERS It was also reported to me, with pictures, that there was excess oil in the cylinders, possibly caused by bore score, bad piston rings or a number of other possible reasons. Crowther Lodge never commented on this. LEGAL SOLUTIONS 4U There own reviews speak for themselves, and the type of clients who use them. I got my full refund plus extra out of pocket costs back from the finance company I used. But all Crowther Lodger ever refunded, sorry, bought back, from them was the value of the car minus the milage. So this tactic worked for them, and they will do it to the next person who needs to return defective vehicle for a refund.

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+6 Found this review helpful

Lucy in response to Great, until the car had issues!

You sound like an absolute nightmare of a customer, your overall expectations of a 16 plus year old car are off the charts! Personally I just think you could afford it and tried everything to get out of it. Pure nightmare of a person, hopefully you stay single and don't breed!

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Lucy in response to Great, until the car had issues!

Sorry for my last reply, I was wrong, I actually think this review is spot on!! The company sold a car with a knackered clutch, engine and other issues, then tried to wriggle out of there legal responsibilities instead of just owning up to their mistakes and sorting it out!! The customer was fully entitled to a full refund, plus any out of pocket costs and is 100% in the right. You sound like a dream customer, probably very good looking, rich and sophisticated. I hope you are single so I can reproduce with you myself!!!

Lucy in response to Great, until the car had issues!

O how I was so much wrongER in regards to my last response, seems I have very small man parts and could never reproduce (thankfully and).... Fortunately! Anywho must go as I have to go play dress up and pretend to be manly, you do sound like a little child who simply hasn't got his way and is stamping his tiny feet in way of protest ....Boohoo lil boy. Now move along I've got adult things to do. X

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Lucy in response to Great, until the car had issues!

I'm so embarrassed, getting drunk and arguing with myself on the internet. It just shows my low IQ. Anyway, I'm sober now, and thinking clearly, so this is my true and verified reply. I wasn't going to admit it, but now it's out there, yes, it's true, I do have a pea cock, and dress up in women's clothes, and call myself Lucy on the internet. But it's nothing to be ashamed of, and anyone who suggests other wise, or uses it as a slur or insult is homophobic, transphobic and sailing very close to getting themselves in trouble. And it also doesn't have any effect on my years of legal knowledge and this dealer has been very lucky that the finance company stepped in to protect them as this customer was 100% in the right, and could have taken this dealer to the cleaners with the way they have illegally handled this issue. Not offering a repair, refund or replacement, or offering any evidence to show the vehicle was in a salable state. Having looked at the rest of the reviews for this dealer, they must be the perfect dealer and have never sold a car that's ever had any issues, as every review that the suggests there has been a problem with the car has always been the customers fault.

"BMW X1 XDrive20D "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing customer service from both Steve & Gary both very helpful with getting me on with my new car and helping me get the beast deal they could offer. couldn't recommend this company enough everything was plain sailing.

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+0 Found this review helpful
"EXCELLENT COMPANY, NO PRESSURE APPROACH "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

To all concerned at Crowther Lodge Motor Company Car Sales. You were the most helpful company I have encountered, concerning buying a second-hand car. I bought a Citroen C4 1.6 E-HDI from this company in August 2023, I am just writing to say what a refreshing experience it was, no pressure, polite professional, and very helpful. A big thanks go to Steve for sorting everything out once I had decided that I would purchase the C4. Steve made the process so easy to understand, and the car was presented in beautiful condition. [I suppose I should compliment the valet service at the company because the car was immaculate] The service department is also top-notch giving me a piece of mind on my purchase, no quibbles just a positive no problem we will sort it attitude was an absolute delight to deal with not only Steve but all concerned in the company. Your personalisation and friendly attitude during the initial talks, and probing for information concerning my purchase of the car, [concerns about the lack of a spare tire] really settled my mind that I was in safe hands with Crowther Lodge Motor Company. You - Steve - were truthful, upfront, very personable, people friendly, and on the test drive calm as a cucumber. I am so happy with the service, and the the car. It drives perfectly. I can 100% recommend this company to anyone searching for a new or used car.

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+0 Found this review helpful
"New campervan "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

New campervan Thanks to Gary for a fantastic experience and a seamless transition

"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn't ask for better service and was left alone to have a look around no pressure, and always someone around to answer those questions, I would honestly return here for any future vehicles, and will definitely recommend to all my friends, one happy chap indeed

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"May look appealing but be careful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So after not only loosing the front bumper whilst driving the car home the spoiler is now pretty much ready to come off. I got blamed for the front one but it shows that it’s the company using cheap materials so be very cautious. The usb also still doesn’t work. I’d happily return it if I could. Very angry and unprofessional once you address the issues getting blamed for them.

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+3 Found this review helpful

Mark in response to May look appealing but be careful

I suppose admitting doing 130MPH on the way home didn't help did it Mark. And it wasn't your bumper it was the lower front splitter that you broke off.

Anonymous in response to May look appealing but be careful

This was never discussed but the fact you use cheap materials that come off on the first day. the phone call stating you lost yours at 120 mph doesn’t sound to clever either. It was just a coincidence the finance company were on the other line and heard this with your angry customer service tone

"T6.1 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After visiting Crowther Lodge Motor Company on 21st April to view their stock of camper vans. Steve the sales man was very helpful showing my wife and I round the van. We had set our eyes on. On the 28the I picked the van up again steve was very thorough with information everything about the van. We had teething issues but was sorted out Thank you crowther lodge motors especially Steve and Gary (top salesmen)

"Very helpful"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good customer service. We are very happy with our T6.1 VW transporter. Knowledgeable staff. Delivered on time with no problems so far.

"Excellent Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent from start to finish and very patient 6 out of 5 stars. Professional and calm/relaxed approach. very helpful. would absolutely recommend.

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Dealership Information

Crowther Lodge Motor Company is an Independent dealership that is based in Gateshead. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

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Ratings
95 reviews4.3 out of 5 stars — Rated Very Good
Excellent
76
Very Good
3
Average
2
Poor
5
Terrible
9

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  • Contact Information

    Address

    Crowther Lodge Motor Company
    Plot adjoining Felling bypass 15 Park Road
    Gateshead
    Tyne and Wear
    NE8 3HL

    Get in touch

    0191 4901734
    http://www.crowtherlodgemotorcompany.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 17:30
    Sun 11:00 - 17:30

    Dealership Statistics

    81%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Crowther Lodge Motor Company

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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