You should really run away from this place. Here comes a catalogue of disasters. In the first instance all was confirmed with the sales person regarding the pick up date of the car the day before. I arrived to pick up the car and after hunting for a body to communicate with, I was met with a blank expression as to what I was doing there. When they realised, a sales body arrived. Here comes the first untruth. I was told the salesperson I was dealing with had decided to leave. Then later in the conversation, the person I was talking too admitted the salesperson had been sacked the day before. The muppets hadn’t even bothered to find out if any new customers were going to pick cars up!! The first of many dishonest things to come, I should have run away. Two days after taking the car and a longish 250 mile trip, the car displayed a serious fault. After having a main dealer garage diagnose the issue. Who also found additional faults after a health check some of which should have been a MOT FAILURE, yet the car had miraculously passed an MOT and miraculously with no advisories or failures which there should have been. I went back to this place. I spoke to the stand in salesperson who to be fair was ok. Yet this director type person was consulted and proceeded to tell me how all these faults on my car were my fault and nothing to do with the polished turd he had sold me. Now if you want a bit of fun with this person. Wind him up and the more you wind him up the more he stutters. Really good fun after you’ve been sold a polished turd. So…. Eventually they agreed to do the repairs yet after the 3 month warranty ran out, have a guess the garage they use for repairs had bodged the repair. Shameful people and a shameful company. There were a lot more faults that appeared on the car and only after telling them I was going to take them to court did they make good the repairs. Now I’m not expecting to purchase a fault free second hand car, however I expect the garage I purchased from to honour the guarantee and the sales of goods act. Both were attempted to be flouted until I pushed back and threatened court action many times. Now await the reply. It will be my fault etc etc. Just goes to show what you are dealing with and how the false smiles at time of purchase turn into nasty stuttering insults and they will go out of their way to blame you and not spend any money on making good the polished turd you’ve purchased from them. The garage they use to repair are bodgers and write out interesting MOT’s. Run away. There are so many more places to buy from. In my humble opinion buy from a main dealer it is so much better. I wished I had gone to a main dealer. Purchase at your risk. You’ve been warned.
Reviewer has confirmed their email address
Crowther Lodge Motor Company from Crowther Lodge Motor Company in response to Run away.
We are sorry to read your review and that your experience has not met your expectations. We do feel it is important, however, to clarify a few points. Some of the issues you experienced were caused by the overfilling of the AdBlue tank, which can in itself create fault codes and warnings. This was explained to you at the time. In relation to the MOT, there are strict guidelines that testers must follow. An MOT is not the same as a service or a full health check, and the criteria are completely different. Your vehicle passed its MOT legitimately, and the ball joint in question was checked again during that process. When you later raised the concern, we inspected it again and rectified the issue for you. You were provided with feedback on more than one occasion, and as a gesture of goodwill, we also replaced the discs and pads at no cost to you, even though this went beyond our warranty obligations. If at any stage a part that we had fitted had failed, we would have expected to be contacted at the earliest opportunity so we could inspect and resolve the matter promptly. While we understand the frustrations that can come with vehicle ownership, we have worked to resolve matters fairly and in line with both industry standards and our responsibilities to you.
JONATHAN BELASSIE in response to Run away.
The reply is absolute baloney. As I noted their reply would blame me. Just don’t buy a polished turd from these cowboys. Just read the other reviews that have been left. This one is not so far off the mark of the others.
I wouldn’t buy a sandwich for. Them never mind a 20k car . Cars bought from auditions tarted up and sold with problem . Do big buy form them
Cars are bought from auction and not privately as I was told. Car was an absolute nightmare. Looks nice and shiney but are a few days of owning it I had problem after problem. Lights all over my dash I took it back and they just turned them off and gave me it back saying it was sorted. Absolutely shocking to do that to a customer and I bet I’m not the first. Don’t waste your money and buy elsewhere
I bought a car from them in 2024, At first, seemed like a genuine, honest, salt of the earth people independent dealer. From the minute I got the vehicle there was an issue with it. Tried to get them to honer there provided warranty. This is when they showed there true colours. Was aggressive, dismissive and very rude. Had the vehicle inspected by two independent companies Which found over 50% of the total cost of the vehicle in damaged and failed components. This is the condition the car was sold to me. I also know 100% for a fact that there is no way they weren't unaware of this before selling the vehicle. They refused to fix the vehicle, saying it was beyond economical repair according to them. So fiance company told me to reject the vehicle. Selling vehicles to customers with faults and hoping they don't notice. Or by the time they do. It's outside the warranty period and your left will the bill. Disgraceful behaviour
Cars are over priced and not preparred to a standard to pass an MOT . I took my car to a garage i trust after i bought it and the issues we're endless . Brakes needed doing, ball joints were shot the list went on and i paid 14k for this car . Absolute joke of a company and when i made them aware all i got was its been serviced and MOT'd so not our probelm
Bought a car and when i had issues got nothing but abuse from sales and the owner who swears and bullies untill you agree to what he has to say . worst dealings with when buying a car i have ever had
Got Audi A5 from this garage it has a coolant leak and it's a £2000 repair they won't honour would not have any dealings with this garage very unhappy with this service
Reviewer has confirmed their email address
Our part ex was exactly what I wanted, no haggling. Great service and very friendly. The prices of campervans at crowther lodge are thousands of pounds less than other dealers.
Bought a car from this garage a year ago, within a couple of months the car was broken down. I put a formal complaint in at the garage and got a response from 'Legal Solutions 4 U' which I've found out is a scam company that shady garages use to scare off customers. DO NOT BUY FROM THIS GARAGE NOTHING BUT LIARS AND CONMEN.
Reviewer has confirmed their email address
Excellent friendly staff. Bought a BMW 730d, superb handover, very competitive price. Very honest approach, would definitely recommend and will be the first contact when i decide to change vehicle.
Reviewer has confirmed their email address
Crowther Lodge Motor Company is an Independent dealership that is based in Gateshead. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Crowther Lodge Motor Company
Plot adjoining Felling bypass 15 Park Road
Gateshead
Tyne and Wear
NE8 3HL
Mon | 09:00 - 18:00 |
Tue | 09:00 - 18:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 17:30 |
Sun | 11:00 - 17:30 |
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