62% Reviews
replied to
87% Recommend
to friend


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16 reviews from our car dealer reviews community
Leave a review for CSM Autos Limited
Leave a review

16 reviews from our car dealer reviews community

Leave a review for CSM Autos Limited
Leave a review
"Ken"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Simon today and what a pleasant experience it was. Great communication before we even went to see the car. Clear & honest information from the start. No sales pressure, answered any questions I had about the car and told us to have a look around the car and to take it for a test drive and then come and find him when we were back from the drive. We then discussed my trade in car he asked me what I wanted for it and he actually said he thought it was worth £100 more which was a pleasant surprise so that was what we agreed on. I love the car I bought from Simon and would highly recommend CSM Autos to friends and family. The service was second to none. Thanks again Simon

Simon Murray from CSM Autos Limited in response to Ken

Thank you ken. It was a pleasure.

"Paral12"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called in advance and got all the information that I required on the car and was then satisfied to make the drive to inspect the car with an idea of purchasing. When I arrived I couldn't have been happier with the condition of the car and it was all as described. Simon was able to answer any questions that I had and even let me test drive the car to make sure I was happy with how it performed. Good business and I felt under no pressure at all to purchase the car which I have experienced before from dealerships. Thanks again, 10/10!

Simon Murray from CSM Autos Limited in response to Paral12

Thank you for your kind comments. Simon.

"Mick"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car this weekend from this dealer, car was exactly as described, did the deal, drove it home, well pleased. Thanks Simon.

Simon Murray from CSM Autos Limited in response to Mick

Thanks Mick. Nice to meet you.

"Steve"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased from this dealer today. I have purchased several used cars over the years and very often the process is stressful and complicated. It is hard to know if you can trust the typical 2nd hand car dealer and I have been stung in the past. However, this dealership appeared completely honest and trustworthy. He did not try and conceal any minor issues/imperfections with the car and was completely fair and direct with me. I was already interested in purchasing the car when I visited to test drive the car, so appreciated the fact I was not given a sales speech (unlike most car dealers). As it is a small dealership you should not expect a forecourt. I visited him at his home and he rents a large secure parking area from a farm around the corner for his cars. I see this as a good thing – the smaller the dealer’s overheads, the less they need to make on each sale to pay their running costs. It is a proper VAT registered Limited company. I also found it reassuring to know that he typically sells nice prestigious cars (like Porsche, BMWs and Mercs) and that 3 or 4 of his immediate neighbours had purchased from him. He communicated well and was able to fit in with my diary so I could visit on a Sunday afternoon. I don’t normally leave reviews on websites like this, but as I was so presently surprised, I felt I should. Now as I have only just purchased my car, I hope I am not celebrating righting this review too soon. However, if I do find that there are any issues with the car or reasons to change my opinion, I will update this review straight away.

Simon Murray from CSM Autos Limited in response to Steve

Thanks Luke.

"Luke"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car off Simon, got a great price, car brilliant, very happy with it. Open communication all the way. Fast service. No messing around! He arranged to have it transported to us at a very reasonable price, too. Overall, can't complain, very happy and would definitely recommend to friends and family!

Simon Murray from CSM Autos Limited in response to Luke

Thank Luke. Great to deal with you.

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"Very average"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In July I went to CSM Autos and bought car. The car was not properly cleaned and I also expected a dealership with a proper premises where as that was not the case. I have had no major issues but I wouldn't use this dealership again. Very average experience.

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Simon Murray from CSM Autos Limited in response to Very average

We didn't ask you to purchase off us. You phoned me I didn't phone you. If you wanted a forecourt you should have gone elsewhere and paid fourcourt prices. What did you want..a bunch of flowers?..To criticise me and admit you have had no issues with the car is totally unfair. I am just trying my best to provide a living. I have never had a bad experience with a customer before and I have sold thousands of vehicles..I've had gifts and thank you cards and more. It seemed to me at the time that you were extremely confrontational and cold and probably couldn't wait to get home and tap away to give me some bad feedback. I don't think you would be happy with anyone or anything and that you probably have nothing better to do than to moan. I would appreciate that if want to bad mouth me then you should do it to my face and not behind my back. I know who you are and what you were like on the day but I chose not to criticise you. It must be very hard living under your roof with you. That is all I can say.

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Dealership Information

CSM Autos Limited is an Independent dealership that is based in Crawley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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Car Sourcing
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GAP Insurance
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Servicing
Used Car Sales
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Ratings
16 reviews4.6 out of 5 stars — Rated Excellent
Excellent
14
Very Good
0
Average
1
Poor
0
Terrible
1

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  • Contact Information

    Address

    CSM Autos Limited
    24 Masefield Road
    Crawley
    West Sussex
    RH11 6AP

    Get in touch

    07817 174391

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    62%
    Percent of reviews responded to by this dealer

    Additional Information About CSM Autos Limited

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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