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8 reviews from our car dealer reviews community
Leave a review for D J Whymans Cars Ltd

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8 reviews from our car dealer reviews community

Leave a review for D J Whymans Cars Ltd
Click on the stars to start your review
"Bad Customer Service"
1.2 out of 5 stars See
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Resolving issues

I unfortunately had to give DJ Whymans Cars at least 1 star in order to leave a review. After several weeks of research, we found the car we wanted so we contacted DJ Whyman to go and view and do a test drive. When we called they advised that the car had a funny 'squeak' noise coming from the front passenger side. We were told it was going in to be checked out and would be repaired before we collect if interested. It's annoying they don't bother to add any of this information to the advert as they'd have to tell a potential buyer anyway. We went along anyway (drove 2.5 hours each way) as it was reassuring that the car was being booked in. The test drive did prove to be quite 'squeaky' so as much as we liked the car, we made sure it was going to be booked in and resolved before we paid anything towards it. We were told by the salesman that he'd been personally driving the car for 6 months, yet he knew very little about it. He told us it had front and rear parking sensors yet we knew from our research they only come with rear parking sensors. He laughed it off but it was ridiculous to not know this. He also didn't know that on an Audi A5 the windows have to come down a little when the doors open/close as there is no rim around the glass. If I had been driving a car for 6 days I'd know this, nevermind 6 months. The car also had a funny smell inside like it hadn't been opened for weeks and there were crushed crisps in crease of the back seat. When we pulled up outside they had a guy touching up the paint on a couple of cars, so I immediately checked all the paintwork on the car and signs of any touch-ups. There were scuffs and scratches that were not mentioned (again) in the description. It was advertised as having 'excellent' body work. I would disagree. The alloys were scuffed on the driver's side quite noticeably, again not mentioned. It's a 2012 model so you expect some wear and tear but to falsely advertise it is not acceptable. The salesman also didn't know how the paddle shift on the steering wheel operated properly or much of the driver information panel. I ignored this at the time and gave him the benefit of the doubt. We agreed to buy the car as long as the issue was resolved as promised. He took our number, promised not to sell it to anyone else. The car was apparently booked in the next day - that was 3 days ago and we've still not had an update. I thought in sales it would be common courtesy to keep clients up to date but it's clear that customer service isn't a priority here. As simple as they made this squeak sound, it's odd that it's taken 3 days (so far) and when the salesman was last contacted for an update this morning he couldn't wait to get off the phone and even tried to cut us off. I would not deal with this company again. I felt lied to from the start and the fact the guy knew nothing about the car was a little embarrassing. He had a good 3 hours notice of our arrival and could have made a bit of an effort to find something useful out about it, but sadly it was disappointing all round. During the test drive he hardly said a word, we did all the talking and discussed between us the features and mpg etc. I started to feel like he was someone who accidentally just got in the car it was quite awkward. The car seemed lovely but I'm not taking a risk, there are plenty more out there! Also when DJ Whyman offer you a 3 month warranty - they don't. They offer a full 1 month warranty for parts etc but after that month, it's only half...make sure that is clarified. I don't know if this was relevant to the Audi we viewed I don't know. We actually know quite a lot about cars so it's always an advantage when we're in this position but a lot of people don't and have to rely on salesmen to offer them a good deal for their money. A lot of research, videos, reviews are advised for any car you're looking at and ask LOADS of questions. If the sales person looks uncomfortable or can't answer, find someone who can because it's an investment and you don't want to be short changed.

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Mrs P in response to Bad Customer Service

**UPDATE** Literally seconds after writing this review, a mechanic called us about the Audi to advise they've replaced shock absorbers (4) and the squeak is still there. They're going to try and resolve it and have asked if we want an update. I think we'll give it a miss thank you! This sounds like it could go on for some time.

steve whyman from D J Whymans Cars Ltd in response to Bad Customer Service

The first thing i told MR Phillips on the phone the car has a squeek at the front of the car and we need time to resolve it. After driving the car he wanted to go ahead on the deal and would let us phone when ready. The next thing he has posted a nasty review making me out as a smelly idiot.

GLEN POSTLE from D J Whymans Cars Ltd in response to Bad Customer Service

Hello MRS P. I have recently been made aware of your review. I apologise for your bad experience at D.J.WHYMAN CARS LTD. when you travelled some distance to drive the SILVER 2012 AUDI A5 which was obviously not up to our usual high standard of preparation. We will continue to ensure all our vehicles are to a retail condition , which is normally the case , prior to being advertised but unfortunately on this occasion we did get it wrong. D.J. WHYMAN CARS LTD. has been trading for over 40 years and has a very good reputation and thankfully a lot of repeat customers so you can understand my disappointment when i read your comments. Can I also say sorry for the original response which was very unprofessional. Glen Postle . D.J.WHYMAN CARS LTD.

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"Totally avoid"
1 out of 5 stars See
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Resolving issues

I brought a Peugeot from here, the car was awful went back in the first week, I don’t do many miles less than 3,000 a year went for its first mot car had bold tyre down to the metal exhaust had been welded to the chassis awful first mot £700 contacted Whymans offered me £50 terrible service reported to trading standards by consumer advice centre

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"Not very helpful after purchase"
2.4 out of 5 stars See
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When I viewed the car on 28/03/18 the central locking didn’t work, but was told it would be sorted (maybe new batteries in the remote). When picking up the car on 31/03/18 with my partner (the car was for her) in the excitement forgot to check the central locking. I phoned the same day 31/03/18 when we got home and said the central locking was not working, I was asked to phone back on the Sunday 01/04/18 when Steve Wyman would be back from his holiday. I actually got back to them on the Monday 02/04/18 (we had family commitments on the Sunday. I was then told I could leave the car with them for a day to see if they could do anything! But if they couldn’t well that was that as it still works on the key. I was not prepared to do a four hour round trip twice with the attitude being if we can't fix it well that's it as the lock still works with the key. Seem nice people before you part with your money.

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"Totally un professional"
1.8 out of 5 stars See
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I was told by DJ Whymans Cars at 9.45 on Saturday morning that a car was still for sale and no one was looking at it, i said i was travelling from Bedford and would be 1 hour and 15 mins thats fine he said, i was literally in the street when i received a phone call which i didn't answer, i walked into the showroom and they looked at me and said we've sold it, totally unprofessional behaviour , imagine buying a car and having to take it back with a problem, take your business elsewhere were they deserve your custom.

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"Few issues but sorted. "
4.2 out of 5 stars See
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If D J Whymans Cars LTD was that little bit better I would recommend them but because of the not so good aftercare I couldnt recommend them. I got a couple of issues with the Seat I bought of them which they knew what were but made me go and get the car checked. we came to an agreement that we would pay half each. Other than that it was good.

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"Would recommend"
5 out of 5 stars See
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I bought a SAAB from D J Whyman Cars and I am very happy with everything! The service was very good and car was very clean and in good condition. There was an issue with the air con not working but the dealership repaired this immediately under the warranty. I would highly recommend this dealership to my friends and family.

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"Ford Ka"
5 out of 5 stars See
Dealer's knowledgeable
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I'd originally gone to a dealership just down the road from D J Whyman to check out a car and by chance spotted the same model at a cheaper price on my way home. The man at D J Whyman was incredibly easy to work with, he did all the leg work getting the paperwork in order and I'm very pleased with the car. I'm very glad I stumbled across their forecourt.

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"Dave Eaden"
5 out of 5 stars See
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Not a pushy salesman at all. The bloke i dealt with at D J Whymans Cars was there to help me see what i wanted, teling me the pros and cons of the cars he had in stock, i didnt feel like i was being forced into anything, just there when i needed him which makes a big difference. In the end i went for a Vauxhall Zafira which im really happy with, even weeks after still no problems so would recommend them to anyone in the area and beyonfd to buy from

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Dealership Information

D J Whymans Cars Ltd is a Leicester based used car dealership that was established in 1976. They have stock of some of the most popular models available including Ford Focus, Mini Hatch Cooper and plenty of others. They also offer on site MOTs and servicing as well as part exchange and finance. You can find this car dealership in the Aylestone area and it is located on a a busy route in and out of Leicester.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
8 reviews3.2 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
1
Poor
2
Terrible
1

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Contact Information

Address

D J Whymans Cars Ltd
512 Aylestone Road
Aylestone
Leicester
Leicestershire
LE2 8JB

Get in touch

0116 2831001
http://www.djwhymancars.co.uk

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Dealership Statistics

37%
Would recommend this dealer to family and friends
62%
Thought the dealer was knowledgeable and helpful
37%
Thought issues were resolved quickly and easily
12%
Percent of reviews responded to by this dealer

Additional Information About D J Whymans Cars Ltd

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