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We bought a Vauxhall mokka which had problems from the start ,they did provide a courtesy car ,car went into their garage but was then worse , it was then condemned as unrepairable, we then swapped it for a Vauxhall Astra from dace but that also had problems with the clutch ,we are now left with a possible hefty bill from Vauxhall themselves as local garages won’t deal with it, we have been very let down and will not deal with this company again AVOiD
We had an agreement for a car,they made me put 500£deposit assuring me that is fully refundable(Mike agent) They ask me to sign agreement and they didn't explain cause and terms .In the mean time my car finance company they didn't accept the car conditions(many mileage). Jack -manager told me he will look for an another lender...after theyr own finnace company they refuse to accpept my EU driving licence(really shall we talk about rasism now??) .More then 72 hours after ,i have no proposal for finnance even they said they will propose me something ,,im asking for a refund ..they refuse to do it.The manager even dont wana call me i ask to speak with him couple of times. Total Cowboys..They create a situation to have a reason not to refund my deposit... Never trust them !!!
Well! I thought I'd found a car dealership I could trust, I was wrong. Having initially bought a BMW Z4 with a lovely 3 month warranty in late December from salesman Simon, a pleasant, easy car buying experience which left me with the feeling that these guys are customer focused and I'd even started recommending them to friends and colleagues. Fast forward to February and the Engine Management Light comes on so I phoned Dace and as Simon wasn't available I spoke to a colleague of his who's name, regrettably, I didn't record. I was pleasantly informed that I could take the car to a local mechanic to save the drive to Stockport and get it diagnosed and then report back to Dace as I was within the warranty period. Unfortunately as we know, the coronavirus situation and lockdown took hold so I wasn't able to get it diagnosed until June. Having got the diagnostics and the repair quotes I phoned Jason ,who I believe is the manager, for advice on the next steps. Jason informed me that it was eligible for a warranty repair as the issue was logged within 3 months but without proof of the initial fault being raised it'd be difficult to go forward, alluded to my claim being dishonest but that they record all of their phone calls so It could be investigated. Perfect I thought, I can get the exact time and date of my initial phone call from my mobile phone provider so emailed Jason with all the information proving the call took place because of course all calls are recorded by Dace. Unfortunately Daces recording of this phone call mysteriously vanished into thin air/got deleted, even though I had proof I'd phoned them on 19th Feb and Simon was pushed into the firing line to explain this to me and seemed embarrassed about having to awkwardly peddle the tale of the missing phone records. Of course, no phone record, no warranty to pay for the work to the car. I know times have been hard and financial targets need to be met but this just left me feeling disgusted in a company I had badly misjudged to be a decent one for the sake of a repair bill. I actually told my partner that this would happen, she said don't be so cynical. Well I can only advise that cynicism is the best way to approach this used car sales outfit. At best incompetent, and worst fraudulent.
Once you’ve purchased a car from Dace Motor Company and driven it off the forecourt, they couldn’t care less. I’ve had minor issues since purchasing the car including it making a noise when reversing, an engine management light leading to the need to replace a part and a lost tow bar key (sold with the car). Dace haven’t been interested and I’ve ended up having to deal directly with Land Rover to sort out all of the above. Really poor service and I’ve got better things to be doing than chasing sales people several times (James) who over promise and under deliver. Disappointing. Take better care of your customers.
We dealt with Ray who was attentive and patient in dealing with our enquiries. He was very helpful in helping us choose a car and concluding the arrangements
Had nothing but trouble with these clowns. bought and took out the extended 12 month warranty. car has been back to them 6 times in first 10 months for the same problem i was told each time they had sorted it only for the car to work for a day or two then same happen again..turns out car needed NEW engine (they bought one second hand and fitted that) then i got charged for the clutch because they found it to be worn when changing engine. They never call back fail to respond to emails and texts etc. I got the impression they was just trying to patch it up until my warranty ran out.
I visited Dace on Monday last week and was approached by a car salesman (Tony Jackson). He never pressured me to purchase the car that I was looking at; but he also was able to answer every question I asked him. I returned to Dace for a test drive where he made me feel very comfortable as I was nervous at first. I returned a few days later as I knew I had found my dream car at the budget I had. I would highly recommend future drivers to visit Dace in Reddish; where hopefully Tony Jackson will be available to sell them a car!
The Dace motor staff were very friendly and welcoming. They were patient and listened carefully to our questions.A special thanks to Simon,our car salesperson.
Just bought a car from this great dealership. They could not have done more for me. Thanks especially to Ray
I bought a car with this dealership several weeks ago, had it checked out by an independent garage and the car is amazing condition. When I first picked the car up there was a problem but as soon as I phoned them to tell them they had it in the garage the next day and it was ready by the following week (waiting for the part), Simon was amazing throughout and made sure all my issues were dealt with, even had a courtesy car more or less the same and that was followed up by a courtesy call to make sure my issue was settled.
Boasting over 500 used cars within their stock at any one time Dace Motor Company are a large used car dealership. Selling cars throughout the Manchester and Stockport area they will have cars from big name brands such as Mini, Lexus, Fiat and Ford within their showroom. Alongside this they also offer part exchange and finance from their premises.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Dace Motor Company
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