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So, went to Dace Motor Company Friday late afternoon to look at a Volvo V40 R Design. Took it for a test drive and John was really nice and helpful. I was really interested but wanted to do my due diligence by looking at another two Volvo’s at The Car People, but wanted to make sure I didn’t loose the car if I decided to go and purchase it so I put a £100.00 ‘reservation’ on the car. After looking at the other two I decided the colour and drive of this one was great and decided to go back to Dace on Saturday and finalise the purchase. I’d said the night before I don’t need finance I’d be paying the amount outright. I was then told that there had been an ‘administrative’ error and it should of been £1000.00 more than advertised on their website and autotrader. Really angry at this, wasted my time and why wasn’t it picked up when I was looking at it, test driving it and putting a reservation fee down?! Really annoyed at this and frustrated that after shopping around I’m back to square one. Not happy and really angry at them. Was this £1000 the commission they would of lost not selling it via finance? Most likely! I wouldn’t use these again, lead you on and change the price at the last minute! Watch the prices and finance they give!
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Dace Motor Company are a Bunch of Greedy amateurs, any company that won't accept payment by debit card thus; disallowing the customer to have the option of using Visa charge back for refunds and/or partial refunds has got something to hide! they use the Bill/transfer method or a finance scheme system were you have no charge back facility! Bought a Ford Mondeo Titanium from these jokers with multiple issues Engine over-filled with oil, cooling system faults (Coolant missing/leaking), mixed spec winter and normal tyres, excessive vibrating unbalanced wheels, a fake Chinese Xtrons audio/media system which they tried to pass off on me! an internally Damaged driver's seat, no audio system manual, centre console cover jammed shut, torn leather steering wheel. They charged the upper most price for a car that had no service history compared to other dealers that had cars of the same or similar type with lower mileage and full service history! I Had to pay for the wheels to be balanced and a wheel nut that vibrated off while still under warranty, which Jason Birch one of the most arrogant, ignorant, jumped up, egotistical bullies I've ever meet with a superiority complex! I asked if he would reimburse me for the costs I amounted due to Dace's incompetence, when I took the car back to be repaired, he refused to say if he would or would not, again trying to play mind games with a paying customer that had been sold a faulty, defective car by Dace Motor Company. I pointed out that Dace were in BREACH OF THEIR OWN CUSTOMER SERVICE CARE AND ETHICS! clearly mentioned on their own web site! The car had not been checked and tested before being released for sale, again profit before customer. The car broke down twice (because of the cooling system faults) it had to be relayed twice using up two of my Brake down service call outs. I gave them every opportunity to fix the car but they did not! they had it in their workshop for two weeks and still wanted me to accept it back unfixed with a dodgy counterfeit stereo, which they confirmed and admitted to but still expected me to accept. Jason Birch had repeatedly made false claims about Dace's prices and the availability of the model of the car I bought! I had no option but to reject the car and ask for a full refund which was my legal right. Birch full of bluster said " speak to my Solicitor I'll see you in Court" I was then left stranded in Stockport. I live over 40 miles away! I was also told that the car was not covered by their insurance on their site, whilst it was being rejected back to them! an obvious despicable scare tactic! I had to make my own way back home at my own cost and at a great deal of inconvenience! as I have a chronic debilitating illness that I had made them aware of, Again I asked to be reimbursed but surprise, surprise I was refused! I was deliberately kept waiting, I had to prepare to go to Court I contacted Citizens advice and trading standards and was told that Jason Birch and Dace Motors did not have a leg to stand on. I had to go without transport for over a week, eventually a damage limitation person from Dace called me and offered me a refund which they could of done a lot sooner! If I had gone to court I would had a chance to air my grievance and embarrass Dace and give them the bad publicity they and Jason Birch deserve and claim my costs and expenses, but Jason Birch conveniently timed it to cause me most disruption and stop me from claiming back the costs, again another a sign of a puerile narcissist with a God complex who can never admit he's wrong! a typical I know everything (he thinks he does) but I learn nothing person! Lesson number 1 Mr Birch your Customer's are not your sub-ordinates if anything it's the other way round, Customers pay yours and everyone else's wages at Dace Motor Company! I eventually bought a Ford Mondeo Zetec from another dealer, a year newer with 32,000 miles less on the clock, with full service history and breakdown cover for the same money as Dace's faulty, defective Ford Mondeo.
Reviewer has confirmed their email address
Dace Motor Company is one of the best dealerships we’ve dealt with. The guys over there are very professional and helpful. We sold our car for a very fair price.
David E in response to Selling a car
Sounds strange why would you go to a dealer just to sell your car? If you are purely selling, surely you would of got a hell of a lot more money for it posting a straight honest ad on gumtree or ebay. I traded in my car with these lot the most they gave me was £1,470 it had nothing wrong with it....FSH and MOT a few days later it was on their web site for sale priced at £3,466. Say's it all really!
We recently purchased a Peugeot 208 from Dace Motor Company in Stockport Cheshire and had the pleasure of dealing with Peter, his non-pushy genuine and helpful approach was very refreshing compared with some other car dealers I have dealt with. The car had been prepared/was valeted to a very high standard when we picked it up, just as he promised it would be. Upon arriving home we discovered that some of the rear LED side lights were not working which on a this model of car required a complete light replacement. I contacted Peter about this and within a couple of days a new replacement light arrived (as it was a simple 5 minute job to replace the unit I advised Peter I was happy to fit it myself). Problems may arise but it is how they are dealt with that counts and this issue was handled excellently so I would have no doubt at all in recommending Dace and would certainly use them again in the future.
Bought a bmw from Dace Motor Company easter time sales team quick to sell me the car said the car well looked after full survive history so on. When I get the car home look at it like you do pretty good then few weeks lights come on the dash luckily paid for extended warranty it's been in 4 times up to now. Had new battery sensors and somethink else. Now the engine management has come on the last time it was in I had to take time of work it was in for 2 day's waiting for a part and a specialist to fit it time before that they had me waiting with a 3yr old for 3 hours in waiting room while they waited for battery to arrive then fit it, dredding it this time not good ive rang and was told someone would ring back 45 mins later I rang back to be told service team has finished now I need my car for work and picking my daughter up from nursery seems like they don't care this will be the 5th time iam taking it back all the stress loss of earnings just a nightmare when you spend £9450 on a car don't expect it to be this bad they need to look after there customers
I bought a car from Dace Motor Company in February and got all the chat. Spent over £9000. They put 12 months mot on the car. They said it needed a new rear brake caliper. M My understanding is when you do this you tend to put new pads in unless they are new. Rear brake pads do thousands of miles before replacing. If they were on the thin side it should have been mentioned as an advisory They MOT'd it at their own garage. In June having done very few miles I found I had to get the rear pads replaced. The mechanic said it also needed a rear brake caliper , the opposite wheel to what Dace replaced. He said that a bolt had been left loose on the seized caliper which would have allowed the disc to move more freely through the seized caliper, and that the pads should have been replaced when the other caliper was fitted. Basically it should have failed the test. The end result is it needed new pads and a new caliper shortly after it passing the test. Clearly they did n't want to put anymore money into it. So it was passed with a loose caliper. Added to this the fault has resulted in a new electronic brake motor being fitted so total cost around £1500 after 4 months. Email to Dace, no reply. Its clearly once sold not bothered. Avoid them.
My daughter and I both bought a Toyota Yaris which we are both delighted with. We dealt with ray who was very helpful and very much a gentleman. My son bought a car from dace and also dealt with ray again he was very easy to deal with and very pleasant. Would recommend dace motor company to my family and friends and in particular to ask for ray.
Bought a rav 4 from Uk to Ireland and acting up in first 3/4 weeks. Now it won’t lock, boot won’t open, lights stay on. Tony the car dealer does not want to know. Have to disconnect the battery every night. 3 children and can’t go anywhere as car won’t lock. Absoluate disgrace I’m sick to my stomach. Do not deal with Dace Motors
Reviewer has confirmed their email address
A gentleman called John Geddes dealt with me when i bought my new car. He was extremely helpful and at the same time very knowledgeable. He found out my budget and took the time to show me several different cars and explained the spec on all of them. Once i decided on the car i wanted he went through everything in detail. He made the whole process very simple. I would recommend dealing with John when purchasing a car from Dace Motor Company,
My daughters have bought cars with Dace in Reddish, They made getting a car an enjoyable experience and gave excellent service. We always had Ste Smith to be on hand and walk my daughters through this process of getting a car, he always phoned and kept everyone up to date with what was going on and gave excellent service throughout. A huge thank you to Dace and the staff at Reddish I would always recommend Dace for buying a car.
Reviewer has confirmed their email address
Boasting over 500 used cars within their stock at any one time Dace Motor Company are a large used car dealership. Selling cars throughout the Manchester and Stockport area they will have cars from big name brands such as Mini, Lexus, Fiat and Ford within their showroom. Alongside this they also offer part exchange and finance from their premises.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 31 | |
| Very Good | 3 | |
| Average | 3 | |
| Poor | 5 | |
| Terrible | 5 |
Dace Motor Company
Greg Street
Stockport
Cheshire
SK5 7BS
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