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Once you’ve purchased a car from Dace Motor Company and driven it off the forecourt, they couldn’t care less. I’ve had minor issues since purchasing the car including it making a noise when reversing, an engine management light leading to the need to replace a part and a lost tow bar key (sold with the car). Dace haven’t been interested and I’ve ended up having to deal directly with Land Rover to sort out all of the above. Really poor service and I’ve got better things to be doing than chasing sales people several times (James) who over promise and under deliver. Disappointing. Take better care of your customers.
Just bought a car from this great dealership. They could not have done more for me. Thanks especially to Ray
I bought a car with this dealership several weeks ago, had it checked out by an independent garage and the car is amazing condition. When I first picked the car up there was a problem but as soon as I phoned them to tell them they had it in the garage the next day and it was ready by the following week (waiting for the part), Simon was amazing throughout and made sure all my issues were dealt with, even had a courtesy car more or less the same and that was followed up by a courtesy call to make sure my issue was settled.
It’s often the way a problem is resolved that sets dealers apart; there were a few niggles but Jason in particular was outstanding at sorting things out so that I left happy. I’m delighted with the car and the service I received; no wonder this dealer goes from strength to strength. Thank you
Jordan was amazing today, with the help off jake dean. He had all the answers to all my questions and was very professional in the way that he dealt with me. You buy into people and it was these to lads that I bought into today. Thank you so much and I will definitely recommend dace motor company and it’s staff. Thanks
bought a great car from dace motor company on liverpool rd give me a great service. traveled 100 miles to view the car in the advert information and phone call. when i viewed the car they was true the there advert as the car was good as they said it was with good after sales to i would definitely travel a 100 miles again to buy a car again from them and recommend them to my family and freinds and a big thanks to john who sorted the deal
Recently bought my first car from Dace Motor . Would like to say a big thank you to Ray who dealt with all our issues. This is the second car we have bought from The Dace company, wouldn't go anywhere else. Would also recommend to friends and family. Thank you once again. Miss N Dutton
Purchased a VW Golf TSI from Dace Motor Company in Stockport and had problems as soon as I drove away. Started with a minor issue, the folding mirror didn’t fold on the drivers side because they replaced it with a cheaper replica used part without telling me, Drivers side window wouldn’t go all the way down, no car mats, no SD card for the sat nav to work, engine started making a strange noise after 1 week and smoke from exhaust. They replaced the mirror with one that folds but wouldn’t pay for genuine VW parts in their warranty and I had to find a back street garage as they didn’t want to pay too much for labour either. Had to purchase floor mats and VW sat nav SD card myself even though the sat nav is a standard feature on this spec golf. Returned the vehicle from London to Manchester after 2 weeks due to engine/exhaust issues on a 64 reg car! Got a refund after threatening legal action. Very rude people after they have taken your money. Their cars can not possibly be independently inspected as they advertise (maybe they have a “friend”that inspects the cars cash in hand) I wouldn’t recommend spending your hard earned money at this place. I wouldn’t be surprised if any good reviews for this company will be from their own friends and family and not genuine! Purchase from DACE at your own risk and get your own inspection done before giving a penny to these people. You might think it’s a good deal but it’s not worth the agro, the problems and the attitude you’ll get after. Good luck!
Jason Birch from Dace Motor Company in response to Poor after sales service. RUDE!
Thank you for leaving a review, I’m sorry your experience doesn’t appear to have been a very good one. I do however feel a little let down. I see in your review. You point out a few problems. Poor aftersales and rude? I agree you had a couple of issues with the car. After checking the driver’s side window making sure it goes up and down. We were not ware it did not function correctly, sorry did not go all the way down. With reference to the driver’s door mirror. Yes, you are correct again, the mirror did not also function how it was designed to. Did not power fold. After speaking to you myself and agreeing to get all the work done at no cost to yourself. Replacing the mirror adjusting the window and sending you a new SD card for the sat nav. You can see why I feel a little let down with your review. After a week Dace Motor Company agree to pay for all the work to be undertaken, I see you contacted my aftersales again. This time a strange noise and smoke coming from the exhaust. I don’t take kindly to threats so refunding you the full amount for the car you purchased was the best option for both parties. Being a Trading Standards approved garage. We follow all their guidelines. And all of my mechanics are fully qualified. I feel I should be the one who should be upset after with you being aggressive to myself when you brought the car back. Demanding £100 extra even though we agreed over the phone the balance. After we kindly gave you your money back, I did get the car inspected by another garage. The report came back saying no faults were found to this car. Further inspection also came back no noise or smoking could be found. I would however like to apologise to you and your family for any inconvenience this may of caused. Regards Jason Birch
I have just purchased my third car from Dace Motor Company in Stockport. Tony Jackson and Christian have always come up with a fantastic deal for me. Every car has always been turned out in a first class condition. I can highly recommend them to buy from,
So, went to Dace Motor Company Friday late afternoon to look at a Volvo V40 R Design. Took it for a test drive and John was really nice and helpful. I was really interested but wanted to do my due diligence by looking at another two Volvo’s at The Car People, but wanted to make sure I didn’t loose the car if I decided to go and purchase it so I put a £100.00 ‘reservation’ on the car. After looking at the other two I decided the colour and drive of this one was great and decided to go back to Dace on Saturday and finalise the purchase. I’d said the night before I don’t need finance I’d be paying the amount outright. I was then told that there had been an ‘administrative’ error and it should of been £1000.00 more than advertised on their website and autotrader. Really angry at this, wasted my time and why wasn’t it picked up when I was looking at it, test driving it and putting a reservation fee down?! Really annoyed at this and frustrated that after shopping around I’m back to square one. Not happy and really angry at them. Was this £1000 the commission they would of lost not selling it via finance? Most likely! I wouldn’t use these again, lead you on and change the price at the last minute! Watch the prices and finance they give!
Boasting over 500 used cars within their stock at any one time Dace Motor Company are a large used car dealership. Selling cars throughout the Manchester and Stockport area they will have cars from big name brands such as Mini, Lexus, Fiat and Ford within their showroom. Alongside this they also offer part exchange and finance from their premises.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Dace Motor Company
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