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We dealt with Ray who was attentive and patient in dealing with our enquiries. He was very helpful in helping us choose a car and concluding the arrangements
Had nothing but trouble with these clowns. bought and took out the extended 12 month warranty. car has been back to them 6 times in first 10 months for the same problem i was told each time they had sorted it only for the car to work for a day or two then same happen again..turns out car needed NEW engine (they bought one second hand and fitted that) then i got charged for the clutch because they found it to be worn when changing engine. They never call back fail to respond to emails and texts etc. I got the impression they was just trying to patch it up until my warranty ran out.
Reviewer has confirmed their email address
Dace Motor Company from Dace Motor Company in response to Nightmare zero customer service.
Thank you for leaving a review Simon. We’re sorry that you feel we haven’t provided you with enough customer service. It isn’t always easy for someone reading a review to gain a clear and accurate picture from reading a complainants summary of events, so we will use our response to clarify the facts behind your post. You purchased a 7 year old Volvo with 80448 miles from us in April 2019. A month later you complained of a water leak. We found a small leak from the thermostat housing and replaced it. When you called back 10 days later to complain the issue was still happening, we sent it to a Volvo Specialist, who carried out a full check and advised us the car was fine. We didn’t hear from you again until 7 months and 6,000 miles later. You asked us to look at the car again for the same issue. We replaced the coolant pipe and the water pump. As we had now replaced the full cooling system and a Volvo specialist could not find a fault, when you asked us the following month to look again, we sent the car to Volvo for a full appraisal. Their advice was that we could either strip the entire engine down or replace it with a reconditioned one. We chose to source and fit a warranted reconditioned engine. Since fitting the engine, we have not heard a thing from you. Obviously you have a right to feel frustrated that you purchased a car with an intermittent fault Simon. But to write a review admonishing our customer service? Every so often, a car has a very hard to diagnose ailment. It can happen with new and used cars alike. It appears that yours was one such car, for which we sympathise and apologise. But we couldn’t possibly have done any more at any stage by way of support or customer attention. Although your frustration is most certainly warranted, your disappointment is mirrored by ours having read this review, as we worked so hard for you to achieve the perfectly working car we promised you.
I visited Dace on Monday last week and was approached by a car salesman (Tony Jackson). He never pressured me to purchase the car that I was looking at; but he also was able to answer every question I asked him. I returned to Dace for a test drive where he made me feel very comfortable as I was nervous at first. I returned a few days later as I knew I had found my dream car at the budget I had. I would highly recommend future drivers to visit Dace in Reddish; where hopefully Tony Jackson will be available to sell them a car!
Reviewer has confirmed their email address
The Dace motor staff were very friendly and welcoming. They were patient and listened carefully to our questions.A special thanks to Simon,our car salesperson.
Just bought a car from this great dealership. They could not have done more for me. Thanks especially to Ray
I bought a car with this dealership several weeks ago, had it checked out by an independent garage and the car is amazing condition. When I first picked the car up there was a problem but as soon as I phoned them to tell them they had it in the garage the next day and it was ready by the following week (waiting for the part), Simon was amazing throughout and made sure all my issues were dealt with, even had a courtesy car more or less the same and that was followed up by a courtesy call to make sure my issue was settled.
Reviewer has confirmed their email address
It’s often the way a problem is resolved that sets dealers apart; there were a few niggles but Jason in particular was outstanding at sorting things out so that I left happy. I’m delighted with the car and the service I received; no wonder this dealer goes from strength to strength. Thank you
Reviewer has confirmed their email address
Jordan was amazing today, with the help off jake dean. He had all the answers to all my questions and was very professional in the way that he dealt with me. You buy into people and it was these to lads that I bought into today. Thank you so much and I will definitely recommend dace motor company and it’s staff. Thanks
bought a great car from dace motor company on liverpool rd give me a great service. traveled 100 miles to view the car in the advert information and phone call. when i viewed the car they was true the there advert as the car was good as they said it was with good after sales to i would definitely travel a 100 miles again to buy a car again from them and recommend them to my family and freinds and a big thanks to john who sorted the deal
Reviewer has confirmed their email address
Recently bought my first car from Dace Motor . Would like to say a big thank you to Ray who dealt with all our issues. This is the second car we have bought from The Dace company, wouldn't go anywhere else. Would also recommend to friends and family. Thank you once again. Miss N Dutton
Reviewer has confirmed their email address
Boasting over 500 used cars within their stock at any one time Dace Motor Company are a large used car dealership. Selling cars throughout the Manchester and Stockport area they will have cars from big name brands such as Mini, Lexus, Fiat and Ford within their showroom. Alongside this they also offer part exchange and finance from their premises.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Dace Motor Company
Greg Street
Stockport
Greater Manchester
SK5 7BS
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