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Just over a week ago I left my fiesta at at TrustFord Alperton for a routine service. I went to collect it, in a hurry as I had to get on to work. After waiting a while to get them, I was on my way, but realised the bonnet was open. The catch was broken and it was impossible to close it. There was a thick chunk of grease on the mechanism - they were obviously aware there was a problem. I later took the car back as expected them to fix it. They claimed it wasn't their fault and quoted £500 for a repair!!! I called to speak to the manager who was away at an awards ceremony and unable to help. I later looked at it myself and found a spring was out of place and just needed replacement/adjustment. Even if the problem wasn't their fault, I thought it very inappropriate they didn't even report this to me on collection. They never even bothered filling and stamping the service book - which they insist must be kept up to date by a ford dealership when they sell you the plan. Unfortunately the problem with 'Trust'Ford is they're happy to sell you their service plan, which seems like a good deal on the face of it, but they never do the job properly. They're always ready to sell you extras and frankly ridiculous prices which is where they make their money. I then have to take the car to my own mechanic for any repairs. You can hardly ever get through to them on the phone without being on hold for ages as the other reviews also state. STAY WELL AWAY!
TrustFord Alperton service to me has been fantastic, Greg Parks and his team were very attentive on my visits from the start to finish and courteous, did every thing in their power to help me. Thank you!
I have been a customer of the Used Car… I have been a customer of the Used Car sales team for many years.Greg Parkes, the business manager has been amazing,. i know with him i will always get the best deal possible and which ever car i ask for he will be able to crunch the number and make it possible. My wife originally had a Renault but after introducing to the Used car sales team she has never looked back. Cannot recommend the support Greg at TrustFord Alperton has given us.
TrustFord Alperton dont keep appointments. They dont stop calling you. When its there fault. This company is a car dealer from the 1970 they only want your money.
I had ford galaxy 2011 had gearbox problem i give the car Wednesday,three days they had told nothing wrong with the car I drove five minutes ,it stop middle of the road . I have call them many, they did not deal with me good.
I bought a Ford Fiesta from here in April and the service was 5 star,I would very highly recommend them. The salesmen were extremely helpful and knowledgeable, The car was in excellent condition and a cracking price! I have absolutely no problems at all. Very happy with my experience with this dealership.
Brilliant from start to finish. Walter was really helpful would def use again rather than the local ford garage to me in bristol Well worth the drive.
How do i describe my experience with Dagenham Motors Alperton? Well as far as this review goes positive at first, the car was such great value and really wanted it that it saved the sale alone. When it went wrong was when i got finance elsewhere, I have a feeling that as soon as i couldnt get finance from them they acted differently i Not sure about recommending them to others, had to do a lot of chasing. Was very close to leaving the deal. Lost my trust because it took 10 days to get the car ready which seems a long time to wait. As i said previously the car is the saving grace, it really is a great price so i have to credit them with that
As part of the Trust Ford Group; Dagenham Motors Alperton are a specialist Ford dealership that offer new and used cars/ vans across the most popular models available right now. This particular site in Middlesex also offers Motability, Parts, Repairs and MOTs.
Deals in: Cars, Vans
374 Ealing Road
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