My nightmare with my Ford van started when a message ‘Ad blue malfunction’ appeared on the dashboard. Next thing I’ve made an appointment at the Alperton Ford branch. The next morning, I took the van to this branch. After about 3 hours they called me to say that they’ve investigated and as result they had to do an AD BLUE STATIC REGENERATION, I've asked if they found any more problems and they told me that they made a full diagnosis and found nothing. They also told me that that it will costs me £405 for the work they’ve done (a bit expensive for a diagnosis and a regeneration that is made using a software and lasts 20 min) but I’ve accepted the price as I needed my van due to all the work commitments I had that week. I received a text message the same day from Alperton Ford at 5.30pm saying that the van is ready for collection. On the following Monday morning I went there, I paid the bill however when I’ve started the van, the same fault appeared on the dashboard. I went to the reception and they told me to leave the van there for further investigations which were supposed to be carried out by a technician. After waiting there for 2 hours the technician came out and and told me that he does not know what the van has and that I have to leave it for more in depth investigations. Of course, no one contacted me to inform me of what was happening. Getting anxious, I’ve called in the afternoon and I was told that the technician was waiting for technical advice from a technician from Heathrow branch. For all week I’ve called Alperton garage, went there and I was told the the same lie that they are waiting for the other technician's advice. I’ve asked to see the manager but he refused to see me. On Friday, a week after I’ve left the van only for an ad blue static regeneration, they’ve called me and said that they found the fault which was apparently the ad blue heater and that I had to pay another £516. I was already really frustrated by the whole situation and appalled by the lack of professionalism shown at Alperton and after I’ve started demanding an explanation in relation to the additional cost of £516 they’ve reduced the bill by £100. On the following Monday, I went to see the manager who didn't even want to have a courtesy talk with me .He only told me that if I want the van I have to pay and if it doesn't suit me to sue them! So after 10 days of lies, stress that my business was affected as I’ve lost more than a week’s income , my family was affected as I had to pay the taxi for a week to take my boy to school as he is dependent on me, I had to pay £820 for Alperton Ford’s incompetence for a diagnosis, a computer reset and replacement of a part that costs £75.

Took the car for service and MOT at Trust Ford Alperton a few weeks ago. When returned to collect the car I found the car very dirty externally as there was road works in the courtyard. When I addressed this to the reception guy he said there is nothing he can do about it as the operative who is in charge with the car wash is off that day. He said he emailed his manager and requested to call me back in the coming days. This never happen. I went and washed my car straight away as it was a safety issue with reduced visiblity through windows. Also inside the car was a bad cigarette odour left by the service engineers I asume as I don't even smoke. Also the seat foil cover was still there and the paper on the floor. The issue with the car collected dirty is not the first one as this happened last year when collected the car from service and MOT. Another thing that happened last year when I took the car in service for a gear box replacement after a couple of weeks when I opened the bonnet I found out that one of the bonnet rubber cushions was missing, most probably from when the car was in service, Very disappointed that no one ever called to check what happened. It's definitely a bad management issue as this should not happen from a premium car dealership. Hopefully someone will step in and make some decisions for where this is heading as the way is currently now doesn't look it will keep it's existing customers and will not attract new ones.

Just over a week ago I left my fiesta at at TrustFord Alperton for a routine service. I went to collect it, in a hurry as I had to get on to work. After waiting a while to get them, I was on my way, but realised the bonnet was open. The catch was broken and it was impossible to close it. There was a thick chunk of grease on the mechanism - they were obviously aware there was a problem. I later took the car back as expected them to fix it. They claimed it wasn't their fault and quoted £500 for a repair!!! I called to speak to the manager who was away at an awards ceremony and unable to help. I later looked at it myself and found a spring was out of place and just needed replacement/adjustment. Even if the problem wasn't their fault, I thought it very inappropriate they didn't even report this to me on collection. They never even bothered filling and stamping the service book - which they insist must be kept up to date by a ford dealership when they sell you the plan. Unfortunately the problem with 'Trust'Ford is they're happy to sell you their service plan, which seems like a good deal on the face of it, but they never do the job properly. They're always ready to sell you extras and frankly ridiculous prices which is where they make their money. I then have to take the car to my own mechanic for any repairs. You can hardly ever get through to them on the phone without being on hold for ages as the other reviews also state. STAY WELL AWAY!

TrustFord Alperton service to me has been fantastic, Greg Parks and his team were very attentive on my visits from the start to finish and courteous, did every thing in their power to help me. Thank you!

I have been a customer of the Used Car… I have been a customer of the Used Car sales team for many years.Greg Parkes, the business manager has been amazing,. i know with him i will always get the best deal possible and which ever car i ask for he will be able to crunch the number and make it possible. My wife originally had a Renault but after introducing to the Used car sales team she has never looked back. Cannot recommend the support Greg at TrustFord Alperton has given us.

TrustFord Alperton dont keep appointments. They dont stop calling you. When its there fault. This company is a car dealer from the 1970 they only want your money.

I had ford galaxy 2011 had gearbox problem i give the car Wednesday,three days they had told nothing wrong with the car I drove five minutes ,it stop middle of the road . I have call them many, they did not deal with me good.

Brilliant from start to finish. Walter was really helpful would def use again rather than the local ford garage to me in bristol Well worth the drive.