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My nightmare with my Ford van started when a message ‘Ad blue malfunction’ appeared on the dashboard. Next thing I’ve made an appointment at the Alperton Ford branch. The next morning, I took the van to this branch. After about 3 hours they called me to say that they’ve investigated and as result they had to do an AD BLUE STATIC REGENERATION, I've asked if they found any more problems and they told me that they made a full diagnosis and found nothing. They also told me that that it will costs me £405 for the work they’ve done (a bit expensive for a diagnosis and a regeneration that is made using a software and lasts 20 min) but I’ve accepted the price as I needed my van due to all the work commitments I had that week. I received a text message the same day from Alperton Ford at 5.30pm saying that the van is ready for collection. On the following Monday morning I went there, I paid the bill however when I’ve started the van, the same fault appeared on the dashboard. I went to the reception and they told me to leave the van there for further investigations which were supposed to be carried out by a technician. After waiting there for 2 hours the technician came out and and told me that he does not know what the van has and that I have to leave it for more in depth investigations. Of course, no one contacted me to inform me of what was happening. Getting anxious, I’ve called in the afternoon and I was told that the technician was waiting for technical advice from a technician from Heathrow branch. For all week I’ve called Alperton garage, went there and I was told the the same lie that they are waiting for the other technician's advice. I’ve asked to see the manager but he refused to see me. On Friday, a week after I’ve left the van only for an ad blue static regeneration, they’ve called me and said that they found the fault which was apparently the ad blue heater and that I had to pay another £516. I was already really frustrated by the whole situation and appalled by the lack of professionalism shown at Alperton and after I’ve started demanding an explanation in relation to the additional cost of £516 they’ve reduced the bill by £100. On the following Monday, I went to see the manager who didn't even want to have a courtesy talk with me .He only told me that if I want the van I have to pay and if it doesn't suit me to sue them! So after 10 days of lies, stress that my business was affected as I’ve lost more than a week’s income , my family was affected as I had to pay the taxi for a week to take my boy to school as he is dependent on me, I had to pay £820 for Alperton Ford’s incompetence for a diagnosis, a computer reset and replacement of a part that costs £75.
Took the car for service and MOT at Trust Ford Alperton a few weeks ago. When returned to collect the car I found the car very dirty externally as there was road works in the courtyard. When I addressed this to the reception guy he said there is nothing he can do about it as the operative who is in charge with the car wash is off that day. He said he emailed his manager and requested to call me back in the coming days. This never happen. I went and washed my car straight away as it was a safety issue with reduced visiblity through windows. Also inside the car was a bad cigarette odour left by the service engineers I asume as I don't even smoke. Also the seat foil cover was still there and the paper on the floor. The issue with the car collected dirty is not the first one as this happened last year when collected the car from service and MOT. Another thing that happened last year when I took the car in service for a gear box replacement after a couple of weeks when I opened the bonnet I found out that one of the bonnet rubber cushions was missing, most probably from when the car was in service, Very disappointed that no one ever called to check what happened. It's definitely a bad management issue as this should not happen from a premium car dealership. Hopefully someone will step in and make some decisions for where this is heading as the way is currently now doesn't look it will keep it's existing customers and will not attract new ones.
What was supposed to be a happy and exciting time of buying our first car, was completely ruined by Trust Ford Alperton! After saving up to buy a used car and endless research, we have had nothing but trouble with the car. I would highly recommend not buying a used car through Trust Ford Alperton. Read through the following and decide for yourself if this is the kind of thing that you would like to go through: 29 July 2020 - I purchased a used vehicle (Ford Ecosport 2014) from Trust Ford Alperton. It has 38000 miles. 1 August 2020 - I picked up the car from the branch. As soon as I turned the car on (still in the dealership), the "check tyre pressure" warning light was on. My wife and I Googled what this warning light was and went and pumped up the tyres. The warning light turns off. The salesman that sold us the car was in the car a few seconds before us so clearly he saw this warning light (more on that later). 3 August 2020 - the same warning light was on again. When we pumped up the tyres that day, we saw that the tyres were once again very low. Try to contact the salesman who sold us the car. No reply as he has gone off on a holiday. 5 August 2020 - same warning light is on again. I was told to bring the car to the dealership. I arrive at 12:30 to sort this out. I was told that I need to book this in for Thursday morning (this could have been done over the phone and not made me drive all the way there, it is a 16 mile roundtrip from my flat). 6 August 2020 - I was given the all-clear and told that they have checked the tyres and everything should be fine now. This took about 2 hours. 7 August 2020 - the warning light goes off again. I phoned Trust Ford about this and was told to bring the car in again that afternoon. The car was booked in and kept overnight. I am told that I can fetch the car around 10am the next day. 8 August 2020 - Get a phone call from the dealership to say that the car is not able to be fixed as no manager is around to approve the replacement of the tyre valves from the used car department. Finally, at 15:30 I receive a phone call to say that it has been approved and I can fetch the car on Monday at 10am (10 August 2020). 10 August 2020 - arrive at Trust Ford Alperton at 10:20am. The car is still in the lot and not gone into the workshop yet. It is taken in and only finished at noon. 11 August 2020 - another warning light goes off to say “engine oil needs to be changed - service required”. Phone Trust Ford Alperton and told I need to bring the car back in again to sort this out. Was informed by two members of staff that this should have been done before I received the car. No solution as yet and waiting for the next steps. Some statistics: 11 - amount of days that I have had (owned) the car 3 - amount of days I have not had access to the car because it was at the branch for the same issue 4 - amount of times that I have been to Trust Ford for the same issue (and counting with the latest warning light) The MOT check on the 18th of July 2020 mentioned the tyre pressure warning light and the car failed the MOT check. It was then given a pass on the 22nd of July 2020. How this warning light came on again 8 days later is very suspicious. The dealer that sold us the car, Zahed, went to fill up the car at the Sainsbury Service Station up the road from the dealership on the day we picked up the car (1 August). The tyre pressure warning light was clearly on at this time (this warning light was not on when we test drove the car). There is not a chance that he could not have seen it as it is bright orange and is clearly displayed on the dashboard and the computer system. It also makes a very loud sound. He would have seen and heard this when turning the vehicle on, whilst driving and then when he turned the car back on after filling up at the service station. How did he miraculously miss that? It was his responsibility to check the car for any problems, issues, etc. Clearly he did not even bother checking the tyres and the so-called “full service” he told us the car had received before we picked it up was a complete lie as the engine oil wasn’t even looked at. Again, someone is at fault here for not giving the car the “full service”. I have saved up to buy this car and I feel completely cheated and disrespected by Trust Ford. I feel physically sick that I may have just be conned out of my money and now stuck with this car and I am just waiting for the next fault to appear. I would have loved to by a new car but unfortunately, my finances do not allow me to do this. It seems as though this place does not care about people that can only afford to buy used cars. They just want your money. You would think going through a dealership is the safe choice and everything will be sorted, clearly not. I was lied to and I highly doubt that I am the first or the last to have this experience. This is not how you treat people and it is disgraceful that they think that they can get away with this and allow this to happen. I would like to add that Phil from the service department and Mike from used cars have been nothing but helpful and friendly throughout. This is the only positive out of the nightmare and terrible experience dealing with Trust Ford Alperton. It should never have got to this stage where I am being inconvenienced for something that is not my fault and for something that should have been done before I took ownership of the car, even for the guy that is buying the used car and not able to buy the new car. I hope that this has shown you what you would likely have to deal with if you buy a used car from Trust Ford Alperton. Greed rules supreme there. Cutting corners is clearly normal there. Go somewhere else, you will regret buying a used car from Trust Ford Alperton. There is nothing trustworthy about them.
Just over a week ago I left my fiesta at at TrustFord Alperton for a routine service. I went to collect it, in a hurry as I had to get on to work. After waiting a while to get them, I was on my way, but realised the bonnet was open. The catch was broken and it was impossible to close it. There was a thick chunk of grease on the mechanism - they were obviously aware there was a problem. I later took the car back as expected them to fix it. They claimed it wasn't their fault and quoted £500 for a repair!!! I called to speak to the manager who was away at an awards ceremony and unable to help. I later looked at it myself and found a spring was out of place and just needed replacement/adjustment. Even if the problem wasn't their fault, I thought it very inappropriate they didn't even report this to me on collection. They never even bothered filling and stamping the service book - which they insist must be kept up to date by a ford dealership when they sell you the plan. Unfortunately the problem with 'Trust'Ford is they're happy to sell you their service plan, which seems like a good deal on the face of it, but they never do the job properly. They're always ready to sell you extras and frankly ridiculous prices which is where they make their money. I then have to take the car to my own mechanic for any repairs. You can hardly ever get through to them on the phone without being on hold for ages as the other reviews also state. STAY WELL AWAY!
TrustFord Alperton service to me has been fantastic, Greg Parks and his team were very attentive on my visits from the start to finish and courteous, did every thing in their power to help me. Thank you!
I have been a customer of the Used Car… I have been a customer of the Used Car sales team for many years.Greg Parkes, the business manager has been amazing,. i know with him i will always get the best deal possible and which ever car i ask for he will be able to crunch the number and make it possible. My wife originally had a Renault but after introducing to the Used car sales team she has never looked back. Cannot recommend the support Greg at TrustFord Alperton has given us.
TrustFord Alperton dont keep appointments. They dont stop calling you. When its there fault. This company is a car dealer from the 1970 they only want your money.
I had ford galaxy 2011 had gearbox problem i give the car Wednesday,three days they had told nothing wrong with the car I drove five minutes ,it stop middle of the road . I have call them many, they did not deal with me good.
I bought a Ford Fiesta from here in April and the service was 5 star,I would very highly recommend them. The salesmen were extremely helpful and knowledgeable, The car was in excellent condition and a cracking price! I have absolutely no problems at all. Very happy with my experience with this dealership.
Brilliant from start to finish. Walter was really helpful would def use again rather than the local ford garage to me in bristol Well worth the drive.
As part of the Trust Ford Group; Dagenham Motors Alperton are a specialist Ford dealership that offer new and used cars/ vans across the most popular models available right now. This particular site in Middlesex also offers Motability, Parts, Repairs and MOTs.
Manufacturers: Sells a variety of makes and models
374 Ealing Road
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