Our old car was written off in a no fault incident and needed to get a car when the insurance was settled. We found one at David Hayton, and explained it could be some weeks before taking delivery and why. The salesman said that was fine and and we could pay £100 deposit. When we did the paperwork he said most people pay £500 which I did, but I missed the little red notice at the top that says the deposit is non-refundable. My wife found another car at a different dealer a couple of weeks later with less than half the mileage, same age and slightly lower spec. I approached Autostore (David Hayton) and explained that we wanted to cancel and why, requesting the deposit or part of it be returned. I was told no because the car had been taken of the forecourt and prepped. I spoke to the group manager who stated they don't do refunds (unless there is a problem with the car), not even a partial one. £500 is a lot to write of in the current financial climate, and it wouldn't impact them as they still have the car to sell. I would be happy for them to keep part of it as they had taken the car of the forecourt. Elsewhere they offer a refundable deposit so if you are thinking of buying a car here make very sure you want it before paying anything in advance.

Picked up my new car today and received fantastic friendly knowledgeable service from the team. Would highly recommend, will be buying my next car from them. Pleasure doing business with them.

Absolutely awful experience . Avoid at all costs . Sold a unserviceable car and immediately had problems a with the clutch and even when another peugeot dealership confirmed faults they just denied it . And service items had clearly not be done when car inspected.. The dealership principle just either ignored emails of requests to repair or return car and when complained she denied she saw them as was out of office and when she did respond she disregarded any issues raised. I’m appalled that they can get away with selling cars with major faults straight from the forecourt and offer no resolution .when identified straight away . the worst car dealers I have ever dealt with and warn anyone to be vigilant if they choose to buy from them .

Can I give them no stars at all? In denial of faults; lying about hearing a noisy clutch; refusal to state what the problems were; not answering a simple question; as good as stating that the Consumer Rights Act does not apply "It is up to Peugeot"; combative attitude from "service" reception staff. Which is worst, the car or the dealership? A close run question indeed.