33% Reviews
replied to
66% Recommend
to friend


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3 reviews from our car dealer reviews community
Leave a review for Derek Curtis Cars Ltd

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3 reviews from our car dealer reviews community

Leave a review for Derek Curtis Cars Ltd
Click on the stars to start your review
"Highly recommend "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn’t speak higher of Derek Curtis Cars. Recently had my car fully serviced and it was a breeze from start to finish. The garage is friendly with really helpful staff & excelled my expectations. Usually, as a female, getting work done on your car can be quite daunting, however I was instantly put at ease and will be returning for all my future car requirements!! Couldn’t recommend a better place.

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+0 Found this review helpful
"Great fast service"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I needed the brakes looking at on my car, they were done within 2 hours at a reasonable price and I even got a mug of tea while I waited . Will go back to Derek Curtis Cars again for my mot and service.

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+0 Found this review helpful
"Do not use"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Warning do not use derek curtis cars unless you want to be ripped off!!! So I took my car for an Mot last week, the guy seemed really nice and friendly. He advised the mot had failed due to a faulty shock absorber. When asked how much to repair he said £120 with parts and labour plus vat. This afternoon when calling to tell me my car was ready to collect, he advised the price had gone up to nearly £250. Asked why he said the labour had taken nearly 3 hours to refit a shock absorber? Considering it was only fitted last year?? As I went to the garage to collect I was told extra parts were fitted including a spring? Now in my experience of having work done you would receive a call to check if it was ok to carry out extra work or any extra costs. Seemed like a nice friendly old school garage, however first impressions can be wrong! As a woman taking your car in for work can be daunting, especially when people like this try to take advantage! Needless to say they had £150 and no more!

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+0 Found this review helpful

Lynne from Derek Curtis Cars Ltd in response to Do not use

Dear Simone. I am concerned to read that after visiting my family’s garage today you feel ripped off. As we explained to you earlier today, there was no deliberate attempt to rip you off, more a breakdown in communication at our end. This led to the difference between the unverified verbal estimate given to you by a mechanic, 7 days ago, and the initial invoice quoted to you by our head mechanic, today. We had no record of the verbal estimate, and to our knowledge you did not mention the estimate when you re-booked you car in with another mechanic, at a later date. Once you had pointed out the difference, your bill was reduced. The £150 you have paid is nearly half what the work should have been invoiced for. We are very sorry about the initial distress the difference in the two prices caused you, but we hope we had at least made up for some of that distress with the price you eventually paid. In the interests of full transparency, your car did need a new shock absorber to pass its MOT and therefore be road legal. The failed part was the original, and available for you both to inspect. The replacement part cost £129.60 (inc VAT). This part, on an older car, did indeed take three hours to fit. Our charge for labour is £45 an hour (plus VAT), which is a competitive rate in Leicester. Total labour, therefore, was £162 (inc VAT) and total cost of repair should have been £291.60. Our instinct is always to be fair and try to give customers the best deal, so we had knocked an hour’s labour off the bill by the time our head mechanic called to tell you the car was ready, this was then further reduced without quibble, after our call to you and, before you called to collect you car with your brother. Of course, when we did the work on your vehicle, because we did not know about your original estimate, which had not been communicated, and that our reduced bill was going to be much higher than your verbal estimate. Once we had discussed with you today, we settled at a price below the original verbal estimate given, which we felt was fair to you as a customer to whom we had failed to provide excellent service. We would like women to be able to trust us and leave their cars here with confidence. I am female, so I understand it can be difficult to find a garage you can trust, and confident to enter. Please be assured that I will be talking further to the team about this breakdown in communication in your case, and that we will take the opportunity to improve. If you would like to discuss your experience further, please don’t hesitate to call me at the garage. Best wishes, Lynne.

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Dealership Information

Derek Curtis Cars Ltd is an Independent dealership that is based in Leicester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
3 reviews3.3 out of 5 stars — Rated Average
Excellent
1
Very Good
1
Average
0
Poor
0
Terrible
1

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Contact Information

Address

Derek Curtis Cars Ltd
265 Aylestone Road
Leicester
Leicestershire
LE2 7QJ

Get in touch

0116 283 1762
http://www.derekcurtiscars.co.uk/

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Dealership Statistics

66%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
33%
Percent of reviews responded to by this dealer

Additional Information About Derek Curtis Cars Ltd

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