Sam, September 2021
"Avoid at all costs!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased a car from these, Dave the salesman dealt with me from start to finish. He had excellent customer service.
After I had purchased the car, I drove home and the engine light came on, on the motorway and went into limp mode. I could only travel 40mph on a busy motor way.
I took it back to them and they told me they would get the car into the garage and fix it. They gave me my old car back which I had part exchanged. This now had no tax on it. They said it will be fine.
After a few days I called them for an update on my new car and they told me someone had taken it home and the light had come back on. I wasn't happy with them taking my new car home and when I told Danny, he said "we can't do right for doing wrong"
I called them and told them I wasn't happy driving round in an untaxed car so they gave me a courtesy car. A mondeo with one side light and one head light working, no water in the washer jets to clean the windows.
I picked my new car up after another couple of days and drove home, no problems at all. This was until I went to a garage I use and he looked at the car for me to make sure the problems had been fixed. He discovered the problems had not been fixed and they had infact mapped the car to make sure these faults didn't show again.
I asked them could I fix it myself at the garage I used regularly and danny said no, he would only use his garage where the car had been to before.
I asked them repeatedly what work the garage had done Elton the car and all they could tell me is "im not mechanically minded" "something to do with the turbo"
Now I know why they couldn't tell as they hadn't actually done any work on the car but put a map on it!
I asked for a refund and they did issue a refund but this left me without a car for the time in 15 years. I have 4 children and need a car daily.
+1 Found this review helpful
Distinct Motors from Distinct Motors in response to Avoid at all costs!!!
Hi Sam, we are really disappointed to read your rather misleading review. Yes you did encounter a problem with your car and after the independent garage cleaned and replaced the DPF, they recommended to road test the vehicle to ensure the DPF was repaired.
We contacted you once this work was completed and you stated you did not want another experience like that- having restricted power on the motorway so we recommended that the vehicle should be road tested by ourselves on the motorway so that we could ensure we were happy with it before giving you the car back.
You then complained stating you were not happy for us to use the car to which I stated "we cant do right for doing wrong." You didn't want us to road test the vehicle to ensure the DPF has been repaired, and you also refused to drive the vehicle yourself which prompted my response.
In the meantime you were given your part-exchange back which was taxed accordingly but did not show as taxed immediately as DVLA's database can take up to 3 days to update taxed vehicles especially at weekends.
After you finally allowed us to road tested the vehicle it was then returned to you. You then rang us the following day stating that you didn't have any confidence in the car and requested a refund which we honoured.
To summarise I am disappointed you encountered problems with the vehicle but occasionally issues do develop with cars and as a business we tried our upmost to resolve this matter efficiently, promptly and as professionally as possible to minimise any inconvenience to yourself.
Regards,
Danny
Distinct Motors
Nicola, May 2021
"Unhappy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Inquired about a car I found online told it was still available so drove over 40 mins to view it, seen it liked it cheap little run around which was what I was looking for, Paid deposit and received my invoice/ receipt of price, deposit and outstanding balance. On way home I received a call to say the company owner had listed the pricing online wrong and the car was over £1500 more than stated (it’s a 14 year old car with age related marks and not worth anymore than was advertised) told I would have to pay the higher price or my deposit would be refunded!! Never heard of anything like it in my life that the error on his behalf couldn’t be honoured what a complete waste of my time and petrol for this type of service wouldn’t ever look at a car from there again. The sales person was a nice guy but I would be worried about you employer complete joke 4 hours later the advert is still online for lower price don’t waste your time
+3 Found this review helpful
Distinct Motors from Distinct Motors in response to Unhappy
Hi Iris, we are sorry to hear about your experience with us. After speaking to the sales manager it appeared the car was priced incorrectly due to an Autotrader glitch on their pricing system and we can only apologise for your experience.
This issue has simply never happened before in over 8 years of trading and we can only apologies for this.
John N, March 2021
"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from David 5Star from start to Finish no pushy salesmen met us gave us keys told us take has much time has you like had drive round compound I would highly recommend so enjoyable to be able to take our time didn't try pushing things onto us we didn't need a breath of fresh air
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to Fantastic service
Thank you very much John for your fantastic 5 star review of your experience with us, customer service is paramount to any business and we are very grateful for the time you have dedicated in leaving this review, All the very best John.
Kelly, March 2021
"Fabulous service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really helpful from start to finish! No pushy sales, swift & easy process, really helpful guys & gave me a fabulous deal!! Would recommend & will definitely visit again for another car.
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to Fabulous service
Thank you very much Kelly for your great review, I will be sure to pass on your great feedback to all of the team at Distinct Motors and we wish you all the very best!
Mark I, March 2021
"Very good dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just bought a Mazda CX5 sport from these guys, from start to collecting our car the communication was very professional really honest and nice guys. Will do business with you guys again even though we drove up from Kent 👍 highly recommended
Mark
+1 Found this review helpful
Distinct Motors from Distinct Motors in response to Very good dealership
Thank you very much Mark for your 5 star review and generous comments on your experience with us. We are pleased to hear you are enjoying your vehicle and don’t hesitate to call us if you need anything. Thanks again and take care.
Adrian, February 2021
"Car alignment off due to crash"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Discovered that alignment was slightly off after buying a car from them.
Took it to my local garage and been told car had been in a crash, which I wasn’t told about.
Emailed dealership and no reply so far.
Be careful even if they're AA approved!
+1 Found this review helpful
Distinct Motors from Distinct Motors in response to Car alignment off due to crash
We are very sorry to read your comments with regards to your alignment required on your vehicle. I can assure you as an AA approved dealer we are strictly audited each and every year by the AA to ensure we meet and surpass their quality control requirements as well as presenting each car with a new MOT. I can assure you that the vehicle has not been involved in any major accident as this would have been flagged up on any HPI check and any insurance check which was fully clear on your vehicle. Please get in touch with the aftersales department so we can work on a resolution for you on this,
Kind regards,
Team Distinct
0161 762 0567
Keith W, October 2020
"Misleading advert"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Car is perfect.. but the advert for the car was misleading. It stated 15month warranty or free nationwide delivery included in the price of the car. Was told no delivery was available as I stay too far away. When collecting the car I was told there was only a 3 month warranty on the car and if I wanted the 15 month one it was subject to 'terms and conditions'. This T&C turned out to be me paying an additional £500 to have the warranty. Tried to resolve the situation with the garage but in any solution they offered it would involve me paying more money to get the warranty they stated in the advert was included in the price of the car. A shame this has left a black cloud over what would otherwise have been an easy and hassle free car purchase.
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to Misleading advert
Hi Keith, really disappointed to read your comments as we have a very driven and hard working sales team with the best intentions to overcome any objections and surpass customers expectations. We can only apologise you felt let down but wish you all the best for the future.
Diane, August 2020
"Very upset and disappointed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I should have realised after paying 300 pounds to get the car delivered. I had to ring twice for a receipt for my 300 pounds. The staff were not very helpful in fact they were vague. On receiving the car it had not been serviced as promised. That alone was 200 pound within 2 months my car would not start. The work for that was over 700 pound. They told me that I would have to get the car back to them which was not possible plus I did not trust them. I am a foster carer so I have to be doubley careful as I have to show all paper work to my social worker as I am carrying vulnerable children about daily. So I got the mini into a BMW garage and including the service paid over 900 pounds. Distinct motors " Danny" offered me 200pound towards the cost but that would have only covered the service on the car he was cross that I had gone to BMW and said it would only have cost him 200 ponds to fix it if that was the case why did he not check the car over. I thought I was buying s sound car as it had only done 14,000 miles and I went to BMW on my social workers advice as I have to keep the children I look after safe by law. And why would I not want to use a company that I could trust. Zuto are now looking into this for me. Distinct motors are supposed to be keeping up to the standards set by the AA so I think that the AA should also be notified. I am a single foster carer and I think they play on females with almost bullying tactics I was in tears after speaking to them as they were very rude. Once they sell a car there is no customer care at all
Diane
+6 Found this review helpful
Distinct Motors from Distinct Motors in response to Very upset and disappointed
Hi Diane, really disappointed to read your comments as we have a very driven and hard working sales team with the best intentions to overcome any objections and surpass customers expectations. We can only apologise you felt let down but wish you all the best for the future.
Distinct Motors from Distinct Motors in response to Very upset and disappointed
Hi Dianne, really disappointed to read your review. We do acknowledge that after several weeks of owning the vehicle you rang up to report the vehicle would not start to which we recommended you have the vehicle diagnosed at a local garage or simply use the free AA breakdown cover we provided when the vehicle was sold to asses and fix the vehicle. You refused either option and sent the vehicle into your local BMW/MINI main agent who replaced your car battery at £400 and conducted a full service on the vehicle at an additional cost of £400 totalling £800 plus VAT and demanded we pickup the bill with immediate affect.
We spoken to Zuto the finance broker you used and they agreed that to simply have the car dropped off at the most expensive garage possible and simply try to pass on those costs to ourselves is simply not acceptable. We offered a £200 contribution to help with this matter, which would have been a fair cost for any battery on an 8 year old car but clearly we could not agree on this matter.
Terry T, May 2020
"A 5 STAR ALL ROUNDER"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A fantastic experience from genuinely nice people. I have bought well over 15 cars in my lifetime and this experience was certainly the best. From start to finish the team were professional and patient and I purposely waited 6 months to leave a review so credit where it is due.
Top marks from me and see you in 2 years time.
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to A 5 STAR ALL ROUNDER
Thank you very much Terry for your great 5 star review of your experience with us, we are very grateful for the time you have sacrificed in leaving such positive feedback and we wish you all the very best.
Distinct Motors from Distinct Motors in response to A 5 STAR ALL ROUNDER
Thank you very much Terry for your great 5 star review of your experience with us. We really do appreciate your feedback and feel free to get in touch with us if you need anything else moving forward.
RICHARD H, January 2020
"R HARTLEY"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
GREAT PEOPLE TO DEAL WITH FROM START TO FINISH .
WILL RETURN AGAIN FOR MY NEXT CAR.
THE CAR WAS IN GREAT CONDITION
DAVE WAS GREAT TO DEAL WITH NO PRESSURE
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to R HARTLEY
Hi Richard, Thanks for the 5* Review. We pride ourselves on our full service offered to our customers throughout the whole process. We look forward to seeing you in the future. All the best from the team at Distinct Motors.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
