Doves Volvo Blackburn (CLOSED DOWN)

2 reviews3 out of 5 stars — Rated Average
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Leave a review for Doves Volvo Blackburn (CLOSED DOWN)

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2 reviews from our car dealer reviews community

Leave a review for Doves Volvo Blackburn (CLOSED DOWN)
Click on the stars to start your review
"very helpful staff and good service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car new 2 years ago. From beginning to end it was a smooth and pleasant transaction. I was kept well informed and the car has been great. It's needed a few small things doing (EGR valve cleaning) and again, it's been sorted out without any hassle. Coming up for my second service now and will use them again. Many thanks

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+0 Found this review helpful
"Keep away from the service department"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Before buying the car, the Sales Team as usual promised great customer service and the usual garbage that the customer will be looked after. I have found the Service Department to be extremely incompetent and severely lacking in their knowledge of customer care. For the first time in my life, the courtesy car although I put fuel in, ran out of fuel in the outside lane of the motorway. The prat (actual name) told me that why should he pay for my fuel and I told him in the manner he deserved that I had put more fuel than I had used. They couldn't care less. Recently, I found out that my Breakdown cover wasn't activated, although the car was serviced in November. When I rang to find out the reason, the Muppet told me to ring Volvo and sort it out myself as it had nothing to do with them. When I told him that it was their cock up, they should sort it out, he insisted that I should do it myself. Realising that the Muppet couldn't understand that it was his job or he was just lazy and incompetent, I chose to do it myself. Asked him for the Head Office number, he gave me the wrong number and when I spoke with someone else to get the correct number, she couldn't understand where he got the number from. The car itself is great but the customer service you receive is equivalent to the type you see on Watchdog. Final advice, KEEP AWAY FROM THE SERVICE DEPARTMENT.

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Dealership Information

Car Dealer Reviews has been informed that Doves Volvo Blackburn has closed down.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews3 out of 5 stars — Rated Average
Excellent
1
Very Good
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Average
0
Poor
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Terrible
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Contact Information

Address

Doves Volvo Blackburn (CLOSED DOWN)
Pendle Street
Blackburn
Lancashire
BB1 1NG

Get in touch

01254 378219

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Dealership Statistics

50%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Doves Volvo Blackburn (CLOSED DOWN)

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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