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5 reviews from our car dealer reviews community
Leave a review for Downeys
Leave a review

5 reviews from our car dealer reviews community

Leave a review for Downeys
Leave a review
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

excellent service

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"Very misleading "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've been lead on a 4 year lease contract with a kia ceed 1.0 litre 2019. They had described the car with good words only to sell it. Now 2 years and 6 months into the lease contract, I have had to get the timing chain and turbo replaced before 18000 miles. With new problems occurring now, engine shaking throughout the car on various startups, cold or warm. Terrible engine noises when accelerating and lowering gear. Kia Downeys now explain to me that it's the perk of them type of engines, they have called the engine to be naturally HARSH, and terrible with noise making. Ive had numerous fully trained mechanics, with upto 30 years experience tell me the engine shouldn't sound like it does now, and the car has completely changed from when the first repair had taken place. Ive had these new problems since the turbo was replaced and have been trying to sort it out with the deals hip for over 3 months till now. I feel I have been very mislead on this lease and I will be taking this up with Citizens Advice and then taken further with the knowledge to hand the car back with no less than a partial refund.

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+0 Found this review helpful
"Oil leak"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Left my car with Downeys after vain attempt by local garage to fix oil leak problem. Car was booked in Downeys service dept Wednesday morning and was returned on Thursday properly repaired. Bill was itemised and very reasonable considering the problem was located at the timing chain. Would not hesitate to recommend. Courteous and professional service.

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"great service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Downeys is a great company who have great staff!!

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+0 Found this review helpful
"one star for the car i got of them"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Traded my older car for a newer model on the 06/01/2018 with remaining tax on my car. The sales man assured me he would notify DVLA for me immediately so i would get my refund in a couple of weeks. The refund didn't arrive and when i contacted DVLA they told me the tax was still in my name. I emailed Downeys many times and am still waiting for an explanation. Their customer services are very poor and I have had to write to DVLA myself and could possibly loose a months refund.If this is the case I will be taking legal advice as I trusted them to do this for me.

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Dealership Information

Downeys is an Independent dealership that is based in Newtownards. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews3.4 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
0
Poor
1
Terrible
1

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  • Contact Information

    Address

    Downeys
    39 Portaferry Road
    Newtownards
    Ards and North Down
    BT23 8NN

    Get in touch

    028 9181 2525
    http://www.downeys.co.uk

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    60%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Downeys

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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